Ditemukan 2 dokumen yang sesuai dengan query
Hernon, Peter
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Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. This extensively revised and updated edition explores further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a focus on real-world application, the authors challenge conventional thinking about the utility of input, output, and performance metrics ...
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Chicago: American Library Association, 2015
025.5 HER a
Buku Teks Universitas Indonesia Library
Mates, Barbara T.
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As members of the population approach age fifty-five and above, libraries are faced with an untapped opportunity to serve a consistently underserved population. As she explains the ins and outs of planning, developing, marketing, and funding successful programs and services to the graying population, longtime outreach and access advocate Barbara T. Mates demonstrates how libraries can benefit from providing top-notch programs and services for older adults ...
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Chicago: [American Library association, American Library association], 2003
e20436174
eBooks Universitas Indonesia Library
