Ditemukan 1 dokumen yang sesuai dengan query
Nainggolan, Saito T.P.
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ABSTRACT
The competition in the hotel industry is very hostile. This happens because there are many players competing ¡n this industry. Hotels, with or without stars, are trying very hard to boost their market scares through attracting their customers or guests.
Meeting the continuously changing needs and expectations of the customers in the new economy places new demands Ofl the company. They demand immediate response and service with a personal touch. These challenges in the market environment ...
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2001
T-Pdf
UI - Tesis Membership Universitas Indonesia Library
