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"Acquisition Management of Deposit Collection Information System in Indonesia National Library has been used for 3 years (since January 2012). During the usage, the Group of Acquisition, Monitoring, and Evaluation of Deposit Sub Directorate found some obstacles include the unability of the system to detect double regist, a monotone display, too many menus and too many pages to get through before going to the desired page, the information resulted is not according to what needed, and the exsistance of backward analysis system which should be passed by a system when it has already been used. The data collection of this research used quessionaires which were spread among 17 system users that are the members Group of Acquisition, Monitoring, and Evaluation of Deposit Sub Directorate. The data analysis used student statistic examination of one sample. The result of the study was the need of improvement about SIM of Deposit Collection Acquisition of Indonesia National Library related to the usability of the system to fulfill the usability elements, and the repairment recommendation belong to the categories of: Learnability, improvement of response for fasten of data searching by query optimization involving related tables of data required and indexing based on the tag ID and repair on the arranging and the use of features to be adjusted with the needs of users based on their user ID and position authority. Efficiency, improvement of response for fasten the response of data searching by query optimization involving related tables of data required and indexing based on the tag ID and addition to be able to copy and modify existing data and increase the ability of the system that the function keys in the keyboard can be use in using the system. Easy to remember, the addition of the ability of the system that the keyboard function keys can be use in using the system. Error prevention, repair system's ability to identify errors and provide a message box or sign acclamation sign of error message containing an error message when the user made a mistake and adding dictionary menu associated with the terminology in the search box to avoid mistakes in typing. Satisfying, adding help menu that can provide guidance and can be followed when finding problem that help users to solve a problem"

"Online travel agent merupakan platform yang menyediakan berbagai jenis layanan perjalanan yang bisa dipesan melalui internet. Adanya permasalahan terkait usability pada aplikasi online travel agent menyebabkan penggunaan aplikasi menjadi kurang maksimal. Penelitian ini ditujukan untuk mengevaluasi masalah usability yang ditemukan pada aplikasi online travel agent yang diteliti. Aplikasi dipilih berdasarkan jumlah pengguna terbanyak di Indonesia, yakni Traveloka dan Tiket.com. Pemilihan kedua aplikasi ini bertujuan untuk mewakili aplikasi online travel agent  di Indonesia dalam penilaian usability untuk mencari permasalahan dari sisi antarmuka aplikasi. Selanjutnya, dilakukan pengumpulan data kuantitatif melalui kuesioner PSSUQ oleh 100 responden. Data kualitatif dikumpulkan melalui wawancara kontekstual dengan partisipan 8 orang per aplikasi dan evaluasi heuristik oleh 4 orang ahli dengan setiap aplikasi dievaluasi oleh 3 orang. Analisis kuesioner menghasilkan nilai usability dengan nilai rata-rata z-score keseluruhan bernilai -0,000892061 untuk Traveloka dan -0,003723701 untuk Tiket.com. Hal ini menjadikan usability kedua aplikasi ini sudah tergolong baik. Pada Traveloka, ditemukan sebanyak 4 temuan masalah dari wawancara kontekstual dan 19 temuan masalah dari evaluasi heuristik. Pada Tiket.com, ditemukan sebanyak 10 temuan masalah dari wawancara kontekstual dan 15 temuan masalah dari evaluasi heuristik. Triangulasi dilakukan untuk menemukan kelompok masalah masing-masing aplikasi dari wawancara kontekstual dan evaluasi heuristik. Traveloka memiliki 6 kelompok masalah, sedangkan Tiket.com memiliki 8 kelompok masalah. Hasil triangulasi dipetakan pada analisis usulan perbaikan kedua aplikasi yang selanjutnya digabung menjadi 11 rekomendasi panduan desain yang sejenis.

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Online travel agent is a platform that provides various types of travel services that can be booked via the internet. The existence of usability issues in the online travel agent application causing the use of the application to be less than optimal. This research aims to evaluate the usability problems found in the researched online travel agent applications. The application was selected based on the highest number of users in Indonesia, which are Traveloka and Tiket.com. The selection of these two applications aims to represent online travel agent applications in Indonesia in terms of usability assessment and to identify interface problems. Furthermore, quantitative data collection was carried out through the PSSUQ questionnaire by 100 respondents. Qualitative data was collected through contextual interviews with 8 participants per application and heuristic evaluation by 4 experts with each application being evaluated by 3 individuals. The Questionnaire analysis resulted in usability scores with an overall average z-score of -0.000892061 for Traveloka and -0.003723701 for Tiket.com. This indicates that the usability of these both applications is considered good. For Traveloka, 4 problem findings were found from contextual interviews and 19 problem findings from the heuristic evaluation. For Tiket.com, 10 problem findings were found from contextual interviews and 15 problem findings from the heuristic evaluation. Triangulation was conducted to find groups of problems for each application from contextual interviews and heuristic evaluations. Traveloka has 6 problem groups, while Tiket.com has 8 problem groups. The triangulated results were mapped to the analysis of proposed improvements for both applications which are then combined into 11 similar design guide recommendations."

"PT Mclinica Health Solutions atau lebih dikenal dengan SwipeRx merupakan perusahaan rintisan yang menyediakan solusi teknologi industri farmasi. SwipeRx memelopori model perdagangan berbasis komunitas yang menyatukan saluran farmasi yang terfragmentasi pada satu platform yang memungkinkan pengguna mengakses semua informasi, pendidikan, dan obat-obatan. SwipeRx melayani kebutuhan apotek dalam penyediaan obat-obatan yang dibutuhkan dengan menyediakan fitur SwipeRx Belanja. Hasil riset internal menunjukkan bahwa pengguna SwipeRx Belanja membutuhkan lebih banyak upaya kognitif saat menggunakan SwipeRx Belanja. Dari data laporan produk mClinica tahun 2022, diidentifikasi bahwa tingkat kesenjangan dalam product discovery pada SwipeRx Belanja mengalami penurunan funnel dari 56% kuartal terakhir menjadi 52% pada kuartal saat ini. Penelitian ini memiliki tujuan untuk mengevaluasi usability dan mengembangkan desain alternatif sebagai solusi rekomendasi khususnya pada halaman produk, pencarian, keranjang, detail pesanan, home dan checkout. Penelitian ini menerapkan kuesioner System Usability Scale (SUS), Open-Ended Question (OEQ) dan Usability Testing (UT). Sebanyak 75 responden berpartisipasi dalam pengisian kuesioner SUS dan OEQ. Selanjutnya dipilih 6 dari 75 responden untuk berpartisipasi dalam kegiatan evaluasi secara kualitatif UT. UT dilakukan dua kali dengan melibatkan 6 pelanggan pada masing-masing tahap. UT Fase 1 dilakukan untuk mendapatkan permasalahan dari konsidi sekarang. Hasil dari kelompok permasalahan dipetakan ke dalam prinsip Nielsen's ten principles for interaction design dan Shneiderman’s eight golden rules sehingga menghasilkan rekomendasi solusi perbaikan. UT Fase 2 dilakukan untuk menguji solusi desain alternatif yang dikembangkan. Setelah dilakukan evaluasi usability baik dari segi kuantitatif (SUS) dan kualitatif (UT Fase 1), diusulkan enam belas solusi desain alternatif tampilan antarmuka pada halaman produk, pencarian, keranjang, pembayaran, home dan checkout. Enam belas solusi desain alternatif diuji kembali dengan UT Fase 2 yang melibatkan responden yang sama pada UT Fase 1. Hasil evaluasi UT Fase 2 kemudian dibandingkan dengan hasil UT Fase 1. Hasil dari evaluasi prototipe solusi desain alternatif ditemukan pengurangan kemunculan permasalahan dari SwipeRx Belanja. Hasil pengukuran SUS juga mengalami kenaikan dari nilai B kategori Good menjadi nilai A kategori Excellent. Perbaikan desain antarmuka aplikasi mampu memberikan peningkatan positif pada usability dan user experience SwipeRx Belanja.

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PT Mclinica Health Solutions or better known as SwipeRx is a startup that provides

technology solutions for pharmacists. SwipeRx pioneered a commerce-based community model that identifies fragmented pharmaceutical channels on a single platform allowing users to access all the information, education and medicines they need. SwipeRx serves the needs of pharmacies in providing needed medicines by providing the SwipeRx Shopping feature. Internal research results show that Shopping SwipeRx users require more cognitive effort when using Shopping SwipeRx. From the mClinica product report data for 2022, it was identified that the level of tension in product discovery at SwipeRx Expenditure had decreased in the funnel from 56% in the last quarter to 52% in the current quarter. This study aims to evaluate usability and develop alternative designs as solution recommendations, especially on product, search, basket, order detail, home and checkout pages. This study applies the System Usability Scale (SUS) questionnaire, Open-Ended Question (OEQ) and Usability Testing (UT). as many as 75 respondents participated in filling out the SUS and OEQ questionnaires. Then 6 out of 75 respondents were selected to participate in the UT qualitative evaluation activities. UT is carried out twice by involving 6 customers at each stage. UT Phase 1 is carried out to get problems from the current conditions. The results of the group of problems are mapped into the heuristic evaluation principles and produce recommendations for improvement solutions which are mapped to the eight principles of Shneiderman's golden rule. UT Phase 2 was carried out to test the alternative design solutions developed. After evaluating the usability both in quantitative (SUS) and qualitative terms (UT Phase 1), we propose sixteen alternative design solutions for the interface display on product pages, search, basket, payment, home and checkout. Sixteen alternative design solutions were re-tested with UT Phase 2 which involved the same respondents in UT Phase 1. The results of the UT Phase 2 evaluation were then compared with the results of UT Phase 1. The results of the evaluation of alternative design solution prototypes found improvements in the emergence of problems from SwipeRx Shopping. The results of the SUS measurement also increased from a B value in the Good category to an A value in the Excellent category. Improved application interface design is able to provide positive improvements to the usability and user experience of SwipeRx Shopping."