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"Perkembangan lembaga amil zakat nasional saat ini menempatkan Lembaga X pada urutan ke-3 penghimpunan dari 10 lembaga sejenis yang diperbandingkan oleh Forum Zakat (2004). Dalam rangka menghadapi persaingan yang terjadi, lembaga X memeiliki permasalahan yang harus segera diatasi, yaitu masalah kurangnya kompetensi tenaga penjualnya. Padahal tenaga penjual merupakan ujung tombak bagi lembaga karena merekalah yang secara langsung behubungan dengan konsumen/pengguna jasa. Kompetensi yang perlu ditingkatkan meliputi kemampuan presentasi, kemampuan negosiasi, kemampuan dalam memberikan pelayanan memuaskan serta penampilan diri. Untuk mengatasi permasalahan tersebut, penulis mengajukan program pelatihan menjual Pelayanan Prima yang didalamnya diberikan materi berupa: strategi penjualan produk sosial lembaga X, keterampilan komunikasi, presentasi, negosiasi, dan kepuasan pelanggan. Program pelatihan ini disertai pula dengan alat evaluasi pelatihan sebagaimana yang dikemukankan oleh Philips (1997) yaitu Reaction & Planned Action berupa evaluasi reaksi dan rencana tiga bulan ke depan, Learning berupa pre-test dan post-test serta Job application berupa daftar periksa perilaku yang ditujukan pada peserta pelatihan dan atasan peserta."

"This research aim to know and to analyse how much the influence of coordination in constructing Tax Object Sales Value forward effectiveness of services to tax community. This pointed out that for increasing coordination with implementation in relationship with tax objact sales value consist of objective integration, activity integration and achievement purpose efficiently would be promote a services tax object sales value to the object sales value to the tax community. The research population were tax payers and others institutional relationship with tax object sales value at DKI Jakarta. Sampling technique was proportional stratified random sampling . This technique is used if the population dishomogen and stratified proportional. Data technique collecting which is used in this research was observation, interview, documentation and questioner. Questioner which constitute measure equipment in this research should be tested and reliable. The mainstay point out precision, stability of measure equipment which be used. Data collecting of the research result be analysed with using quantitative metode approach while linear regression analysis has been performed in the quantitative approach. The result of hypothesis test indicate that objective integration, activity integration and achieve a purpose efficiently influenced significantly a services tax object sales value to the tax community, and the achievement of this research also need to know and to analyse for increasing dimension of objective integration, activity integration and achievement purpose integrated in order to find out satisfication to tax community services which to expected. based on this research The Head of Kanwil Pajak or The Head of KTP in carry out coordination must be receptance input from others instutions interrelated for constructing Tax Object sales value at each their regions."