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Hasil Pencarian

Ditemukan 1 dokumen yang sesuai dengan query
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Purba, Aleksander
Transit system service quality in a tourism-education city and a business city
" Service quality is a key performance indicator of a system, there being many elements that constitute service quality in a transport system. The customer’s point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia, and as an international tourism destination, Jogjakarta welcomes people from all over the world. As a business city, customers in Palembang have a different character to those ... "
Depok: Faculty of Engineering, Universitas Indonesia, 2017
UI-IJTECH 8:6 (2017)
Artikel Jurnal  Universitas Indonesia Library