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"Kota satelit merupakan kota penyangga kota metropolitan dimana kota tersebut terbentuk seiring dengan perkembangan yang terjadi di kota metropolitan. Penelitian ini bertujuan untuk mencari faktor-faktor apa saja yang mempengaruhi sikap penduduk Kota Depok dan Kota Bogor dan apakah sikap itu mempengaruhi niat penduduk untuk tetap tinggal di kota tersebut. Sampel pada penelitian ini adalah para pendatang yang tinggal di Kota Depok dan Kota Bogor yang bekerja di Kota Jakarta. Data yang diperoleh diolah dengan metode Structural Equation Modelling Partially Least Square. Hasil penelitian menunjukkan bahwa di Kota Depok shopping dan social bonding berpengaruh positif terhadap City Brand attitude. Sementara itu hasil di kota Bogor, menunjukkan hanya social bonding yang berpengaruh terhadap City Brand attitude. Hasil penelitian lebih lanjut mennujukkan bahwa terdapat pengaruh positif antara City Brand attitude terhadap intention to continue living penduduk di kota satelit baik di Kota Depok maupun di Kota Bogor.

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Satellite cities are supporting cities of the major city such as Depok and Bogor for Jakarta The goal of this research is to look for factors that affect city brand attitude toward satellite City Brand image and need to find whether there is positive effect between City Brand attitude to the intention to continue living in the cities especially for those who live in Depok City and Bogor City Sample of this research was incomer residents who live in Depok and Bogor and work in Jakarta Data were gathered and analyzed using Structural Equation Modelling Partially Least Square.

The findings of this research shows that there was a positive and significant effect between shopping and social bonding to the city brand attitude in Depok City Meanwhile only social bonding that has a positive and significant effect to the city brand attitude in Bogor City Moreover both Depok and Bogor City has a same result that there was a positive and significant effect between city brand attitude and intention to continue living in the city."

"Di tengah persaingan bisnis yang semakin ketat antarsesama mal atau dengan, para pelaku usaha sektor mal dituntut untuk dapat terus berpikir kreatif dan berinovasi, salah satunya dengan memperhatikan atribut mal dan juga citra dari mal (corporate image) sebagai sebuah merek serta pengaruhnya terhadap kepuasan pelanggan. Terdapat empat butir tujuan penelitian ini, yaitu untuk mengetahui pengaruh brand attribute terhadap brand image, pengaruh brand attribute terhadap kepuasan pelanggan, pengaruh brand image terhadap kepuasan pelanggan, dan pengaruh brand attribute terhadap kepuasan pelanggan melalui brand image Mal Grand Indonesia. Survei dilakukan terhadap 100 orang responden, lalu data diolah menggunakan analisis jalur (path analysis). Penelitian ini menemukan terdapat pengaruh signifikan dari brand attribute terhadap brand image, antara brand attribute terhadap kepuasan pelanggan, antara brand image terhadap kepuasan pelanggan, serta antara brand attribute terhadap kepuasan pelanggan melalui brand image mal. Dengan demikian, brand attribute dan brand image (corporate brand) secara terpisah dan secara bersamaan memiliki pengaruh signifikan terhadap kepuasan pelanggan yang mengunjungi mal. Saran akademis dari hasil penelitian ini, yaitu penelitian lebih lanjut mengenai faktor lain yang mempengaruhi kepuasan pelanggan, serta replikasi penelitian terhadap subjek atau brand yang berbeda. Sementara saran praktis, pelaku industri diharapkan dapat mempertahankan dan meningkatkan corporate brand image agar tercipta kepercayaan dan loyalitas dari pelanggan.

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In the midst of increasingly fierce business competition between malls or with e-commerce, mall sector business doers are required to be able to continually think creatively and always innovate, one of which is by paying attention to the attributes as well as the image of the mall (corporate image) as a brand and its influence on customer satisfaction. There are four objectives in this study, namely to determine the influence of brand attributes on brand image, influence of brand attributes on customer satisfaction, influence of brand image on customer satisfaction, and the influence of brand attributes on customer satisfaction through the brand image of Grand Indonesia Mall. The survey was conducted on 100 respondents, then the data was processed using path analysis. This study found that there was a significant influence between brand attributes on brand image, between brand attributes on customer satisfaction, between brand image on customer satisfaction, and between brand attributes on customer satisfaction through the brand image of the mall. Thus, brand attribute and brand image (corporate image) partially and simultaneously have a significant influence on the satisfaction of customers who visit the mall. Based on the results of this study, academic suggestions are further research on other factors that may affect customer satisfaction, as well as research replication on different subjects or brands. As for the practical suggestions, the industry doers are expected to always maintain and improve corporate brand image in order to create trust and loyalty from customers."