Hasil Pencarian  ::  Simpan CSV :: Kembali

"Tesis ini menganalisa pengaruh customer perceived value, brand trust, dan brand affect terbadap brand loyalty. Studi ini adalah riset kuantitatifyang menggunakan data primer melalui kuesioner yang disebarkan ke pengguna telepon genggrnn di Jakarta. Desain riset ini adalab riset desktiptif yang menggunakan metode analisa regresi sederbana. Hasil penelitian ini menunjukkan babwa teradapat hubungan yang positif dan signifikan antara customer perceived value, brand trust, dan brand affect dalam membangun brand loyalty.

---

This thesis analyzed the effect of customer perceived value, brand trust, brand affect to build brand loyalty. This research is a quantitative research which uses primary data through questionaire from mobile phone users in Jakarta. The design of this research is a descriptive research which use simple regression method. The results of this research show that there is a positive and significant relationship between customer perceived value, brand trust, and brand affect to build brand loyalty.

"

"Industri otomotif saat ini semakin berkembang. Berdasarkan data statistik Gaikindo (Gabungan Industri Kendaraan Bermotor Indonesia), pencapaian penjualan kendaraan bermotor khususnya roda empat pada tahun 2013 lalu mencapai 1.226.901 unit (domestic auto market & export import category) atau ada kenaikan sebesar 10% jika dibandingkan tahun 2012 yaitu 1.116.230 unit. Namun tahun 2015 ini mengalami penurunan dibandingkan tahun sebelumnya, salah satu penyebabnya dari siklus hidupnya (lifecycle) yang sudah masuk tahap dewasa (maturity). Berbagai program telah dikembangkan dan diimplementasikan untuk meningkatkan customer loyalty. Namun, jenis loyalty program yang diperlukan tetapi tidak cukup untuk meningkatkan customer loyalty dari berbagai sisi. Kepentingan penelitian di brand community diawali oleh fakta bahwa brand community membantu perusahaan untuk menarik konsumen individu dan untuk memperkuat customer relationship. Penelitian ini dibuat untuk menganalisa pengaruh trust dan affect terhadap sebuah brand community dalam komitmen dari brand community, dan menguji melalui suatu mekanisme komitmen dalam brand community yang dapat meningkatkan loyalty behaviors. Hasil dari penelitian ini menunjukkan secara signifikan dan positif. Sampeldari 160 responden anggota Toyota Fortuner Club of Indonesia yang ikut berpartisipasi mengisi kuesioner (online dan offline). Dan analisis data menggunakan SEM (Structural Equation Modelling).

---

The automotive industry is currently growing. Based on statistical data Gaikindo (Indonesian Automotive Industry Association), the achievement of sales of four-wheeled motor vehicles, especially in 2013 and reached 1,226,901 units (domestic auto market and export import category) or there is an increase of 10% when compared to the year 2012 is 1,116. 230 units. However, 2015 has decreased compared to previous years, one of the causes of the life cycle (lifecycle) which has entered the mature stage (maturity). Various programs have been developed and implemented to increase customer loyalty. However, the type of loyalty program necessary but not sufficient to improve customer loyalty from all sides.

Brand research interests in the community initiated by the fact that the brand community helps companies to attract individual consumers and to strengthen the customer relationship. This study was made to analyze the influence trust and Affect towards a community brand in the commitment of the brand community, and investigate through a mechanism in the brand community commitment to increase loyalty behaviors. Results from this study showed significant and positive. A sample of 160 respondents member of the Toyota Fortuner Club of Indonesia who participated fill out a questionnaire (online and offline). And data analysis using SEM (Structural Equation Modelling)."

"ABSTRAKDalam ilmu perilaku konsumen, hal-hal yang dapat meningkatkan brand loyalty adalah brand affect, kepuasan konsumen, dan disconfirmation. Penelitian ini bertujuan untuk mengetahui apakah konsumen lanjut usia di Indonesia lebih menggunakan afeksi atau kognisinya dalam meningkatkan brand loyalty apabila kepuasan mereka juga turut diperhatikan. Responden penelitian ini adalah lansia Indonesia N= 344 yang mengisi self-report kuesioner. Hasil penelitian menunjukkan bahwa kepuasan konsumen merupakan mediator dalam hubungan brand affect terhadap brand loyalty. Namun demikian, disconfirmation tidak terbukti memengaruhi atau meningkatkan kesetiaan konsumen lansia. Dapat disimpulkan bahwa faktor afeksi pada konsumen lansia lebih berperan daripada faktor kognisi dalam mempengaruhi kesetian mereka menggunakan produk. Oleh karena itu, pemasar perlu mendesain produk yang tepat untuk memenuhi kebutuhan konsumen lansia sehingga mereka puas dan setia dalam menggunakan produk.

---

ABSTRACTIn consumer behaviour science, it is argued that brand affect, consumer satisfaction, and disconfirmation influence brand loyalty. This study aims to investigate whether brand affect predict brand loyalty in older adult consumers if the relationship is mediated by consumer satisfaction and moderated by disconfirmation. Therefore, we would like to know if older adult consumers are likely to use their affect or their cognitive to be loyal to a brand if their satisfaction is also measured. There were 344 older adult consumers participated in this study by filling in self report questionnaires. The results showed that consumer satisfaction increased the relationship between brand affect and brand loyalty on older adult consumers. However, disconfirmation did not influence that relationship. It can be concluded that older adult consumers were more likely to use their affection than their cognition to be loyal to a brand. Therefor, marketers should design better produk that suit with older consumers so they can satisfy and loyal to the product."

"Brand loyalty, kesetiaan konsumen untuk membeli suatu produk atau merek secara terus menerus, merupakan salah satu faktor yang dapat meningkatkan laba perusahaan. Akan tetapi, saat ini konsumen mungkin memiliki pertimbangan lain sebelum melakukan pembelian dan memilih setia pada suatu produk dan merek. Penelitian sebelumnya menunjukkan consumer perceived ethicality mempengaruhi brand loyalty melalui brand affect. Penelitian ini bertujuan untuk menguji apakah brand affect dapat mempengaruhi hubungan antara consumer perceived ethicality dan brand loyalty pada konsumen lanjut usia. Penelitian ini melibatkan 331 orang lansia yang mengkonsumsi produk air kemasan bermerek AQUA dengan metode survei menggunakan kuesioner baik secara langsung ataupun online. Hasil analisa mediasi menggunakan teknik analisis regresi dengan PROCESS menunjukkan bahwa brand affect berperan sebagai mediator sebagian terhadap hubungan consumer perceived ethicality dan brand loyalty. Hal ini berarti, konsumen lansia cenderung melihat apakah suatu merek memiliki nilai etis daripada menggunakan afeksi mereka untuk tetap setia membeli produk air kemasan yang diteliti.

---

Brand loyalty, consumers rsquo loyalty to buy a product or a brand continuously, is one factor to increase company rsquo s profits. However, consumers may have to do some evaluations before they decide to be loyal on a brand or a product. Previous research suggested that consumer perceived ethicality predicted brand loyalty through brand affect. The aim of this study is to examine if brand affect influence the relationship between consumer perceived ethicality and brand loyalty on older adult consumers. There were 331 older adult consumers of AQUA who participated in this study by filling in a paper based or online set of questionnaires. Mediation analysis result using PROCESS macro suggested that brand affect only partially influenced the relationship between consumer perceived ethicality and brand loyalty. It can be concluded that older adult consumers rsquo were more likely seeing brand rsquo s ethicality instead of using their affection to keep loyal towards a brand studied."

"Penelitian ini bertujuan untuk mengetahui pengaruh Brand authenticity terhadap Brand trust serta peran Brand trust sebagai mediator dalam membangun Brand Affect dan Brand loyalty pada konsumen brand HMNS di Jabodetabek. Penelitian ini didasarkan pada pemahaman bahwa brand authenticity memiliki peran penting dalam membangun hubungan yang kuat antara brand dengan konsumen. Metode penelitian yang digunakan adalah survei dengan menggunakan kuesioner yang diberikan kepada responden yang merupakan konsumen brand HMNS di Jabodetabek. Pengambilan sampel dilakukan secara purposive dengan mengedepankan kriteria usia minimal 18 tahun dan pengalaman konsumsi terhadap brand HMNS. Total sampel yang terkumpul adalah 149 responden. Hipotesis di uji dengan menggunakan metode Structural Equation Modelling (SEM). Hasil penelitian menunjukkan bahwa Brand authenticity memiliki pengaruh yang signifikan terhadap Brand trust. Kemudian, Brand trust berpengaruh signifikan terhadap Brand Affect dan Brand loyalty.

---

The purpose of this research is to cognize the influence of brand authenticity on Brand trust and the mediating role of Brand trust in building brand affect and brand loyalty among HMNS brand consumers in Jabodetabek. This study is based on the understanding that brand authenticity plays a crucial role in establishing a strong relationship between the brand and consumers. A survey method was employed, utilizing questionnaires distributed to HMNS brand consumers in Jabodetabek. The sampling was conducted purposively, with a minimum age requirement of 18 years and experience in consuming the HMNS brand. A total of 149 respondents participated in the study. The hypotheses were tested using Struktural Equation Modeling (SEM).The findings of the study indicate that brand authenticity has a significant influence on brand trust. Additionally, brand trust significantly affects both brand affect and brand loyalty. Furthermore, brand authenticity indirectly affects loyalty through brand trust. These results highlight the importance of brand authenticity in building a strong relationship with consumers. The findings have practical implications for brand communication and marketing strategies, emphasizing the need for brands to emphasize authenticity."

"ABSTRAKPenelitian ini ingin melihat pengaruh perceived brand value terhadap brand loyalty yang dimediasi oleh brand trust dan brand affect pada dua kategori brand yaitu sustainable brand dan conventional brand pada produk kosmetik dan skin care. Penelitian ini juga menggunakan sustainability knowledge dan fashion consciousness sebagai variabel moderasi. Penelitian ini dilakukan dengan menyebarkan kuesioner dan memperoleh sebanyak 232 responden. Hasil penelitian menunjukkan bahwa perceived brand value berpengaruh terhadap brand trust dan brand affect pada kedua kategori brand. Brand trust dan brand affect berpengaruh terhadap brand loyalty pada kedua kategori brand. Moderasi sustainability knowledge tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada sustainable brand. Moderasi fashion consciousness juga tidak memperkuat pengaruh positif perceived brand value terhadap brand trust dan brand affect pada conventional brand.

---

ABSTRACTThis study discusses the influence of perceived brand value on brand loyalty mediated by brand trust and brand affect on two brand categories which are sustainable brand and conventional brand. This study also discusses the moderating effect of sustainability knowledge and fashion consciousness on the relationship between perceived brand value on brand trust and brand affect. The data was collected through online questionnaire with the sample of 232 respondents. The result shows that there is a positive influence of perceived brand value on brand trust and brand affect on both brand categories. Brand trust and brand affect have positive influence on brand loyalty on both brand categories. Sustainability knowledge as a moderating variable does not enhance the relationship between perceived brand value on brand trust and brand affect for sustainable brand category. Fashion consciousness as a moderating variable also does not enhance the relationship between perceived brand value on brand trust and brand affect for conventional brand category."

"Penelitian ini bertujuan untuk mengetahui peran employer brand dalam memperkuat hubungan brand personality dan employer brand attractiveness. Responden dalam riset kali ini melibatkan 415 sampel mahasiswa aktif S1 dari Universitas Indonesia (Fakultas Ekonomi dan Bisnis serta Fakultas Ilmu Komputer) serta mahasiswa Institut Teknologi Bandung (Program Studi Teknik Informatika). Syarat responden riset adalah mahasiswa tingkat akhir atau pernah magang setidaknya satu bulan. Pengujian data dilakukan secara simultan dengan metode Structural Equation Method (SEM). Berdasarkan penelitian yang dilakukan, dapat disimpulkan bahwa brand personality sincerity, competence, excitement, dan sophistication secara signifikan mempengaruhi employer brand attractiveness. Pengaruhi tersebut dimediasi oleh employer brand affect serta employer brand trust, dimana efek employer brand affect juga dimediasi oleh employer brand reputation. Berdasarkan hasil tersebut, berikut masukan kepada GO-JEK bahwa untuk dapat menarik minat calon pegawai. GO-JEK harus menciptakan perasaan positif pada pegawai potensial, pesan-pesan tersebut adalah pesan yang mencerminkan kejujuran serta adanya janji kepastian kerja.

---

The purpose of this research to examine the role of employer brand in strengthening the relationship between brand Personality and employer brand attractiveness. Data was collected from 415 registered students University of Indonesia (Faculty of Economic and Business as well as Faculty of Computer Science) as well as Bandung Institute of Technology (Information Engineering), specifically final year students or students with at least one-month internship experience. The data was tested using Structural Equation Method (SEM). The result shows brand personality traits sincerity, competence, excitement, and significantly and positively impact employer brand attractiveness. The effect is mediated by employer brand affect and employer brand trust, where employer brand affects effect is mediated by employer brand reputation. Based on the findings, the author would like to propose a few strategies to GO-JEK to maximized its employer brand effort. GO-JEK should able to create positive messages which highlights honesty as well as job certainty. Potential employee are interested to work at GO-JEK due to the fact that GO-JEK brands are able to convey youthfulness, honesty, as well as a brand that is successful which in turn elicit a positive response from university students. Thus, the university students feel that GO-JEK is a trustworthy employer and that job certainty at GO-JEK. It can conclude that those are the reasons potential employee are interested to work at GO-JEK."

"ABSTRACTThis study is intended to investigate the impact of brand trust, brand affect, self-image congruity, and functional congruity toward brand loyalty of coffee shop visitors. Participants were approached conveniently in several modern coffee shops in August-September 2014 in southern Jakarta. In total, there are four hypotheses to be tested using 200 usable valid questionnaires. As a result, three hypotheses were accepted - the links between brand trust and brand loyalty, self-image congruity and functional congruity, and functional congruity and brand loyalty. This study suggests an alternative model in order to have all hypotheses significant and positive. Brand affect and self-image congruity should not be directly linked to brand loyalty concurrently. Coffee shop managements should consider brand trust and functional congruity as two important factors in maintaining brand loyalty."

"Penelitian ini dilakukan dengan tujuan untuk menguji pengaruh Customer Perceived Ethicality nasabah Bank Central Asia terhadap Brand Equity, Brand Affect dan Brand Image serta pengaruh mediasi Brand Affect dan Brand Image terhadap Brand Equity. Penelitian ini telah dilaksanakan dengan mengambil sampel yang merupakan nasabah retail bank konvensional BCA dan bank digital blu by BCA, berusia 17 - 40 tahun dan merupakan nasabah aktif dari kedua bank tersebut selama minimal 6 bulan terakhir. Pengambilan sampel dilakukan dengan menyebarkan kuesioner dalam bentuk Google Forms yang disebarkan secara online melalui platform media sosial. Penelitian ini berhasil mengumpulkan 243 responden. Seluruh data yang telah dikumpulkan diolah menggunakan metode Partial Least Squares – Structural Equation Modelling (PLSSEM). Hasil dari pengolahan data penelitian menunjukan bahwa Customer Perceived Ethicality memiliki pengaruh yang signifikan terhadap Brand Image dan Brand Affect. Peran mediasi Brand Image juga menunjukan pengaruh positif antara Customer Perceived Ethicality dengan Brand Equity. Namun, ditemukan sebuah data yang menunjukan bahwa Customer Perceived Ethicality dan Brand Affect tidak memiliki pengaruh positif secara langsung maupun mediasi terhadap Brand Equity.

---

This research was conducted to examine the effect of Bank Central Asia's Customer Perceived Ethicality towards Brand Equity, Brand Affect and Brand Image as well as the mediating effect of Brand Affect and Brand Image on Brand Equity. This research was conducted by taking samples which are the retail customers of conventional bank BCA and blu by BCA, aged 17-40 years and have been active customers of both banks for at least the last 6 months. Sampling was carried out by distributing questionnaires in Google Forms which were distributed online through social media platforms. This research managed to collect 243 respondents. All data that has been collected is processed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The results of research data processing show that Customer Perceived Ethicality has a significant connection to Brand Image and Brand Affect. The mediation role of Brand Image also shows a positive relationship between Customer Perceived Ethicality and Brand Equity. However, another data was found showing that Customer Perceived Ethicality and Brand Affect did not have a direct positive influence or mediation on Brand Equity."

"Penelitian ini membahas mengenai pengaruh antecedent commitment, yang terdiri dari informational complexity, position involvement dan volitional choice, perceived value, yang terdiri dari monetary price dan behavioral price, serta brand affect dan brand trust terhadap attitudinal loyalty dan behavioral loyalty dengan adanya moderating effect uncertainty avoidance. Tujuan penelitian ini adalah ingin menguji faktor-faktor yang mempengaruhi loyalitas pelanggan.Hasil penelitian mendukung bahwa tiga antecedent commitment sebagai pembentuk loyalitas, akan tetapi tidak mendukung pengaruh informational complexity terhadap attitudinal loyalty dan behavioral loyalty serta volitional choice terhadap attitudinal loyalty dan behavioral loyalty. Seperti yang dihipotesiskan bahwa brand affect dan brand trust berkontribusi untuk memprediksi loyailitas baik attitudinal loyalty maupun behavioral loyalty. Akan tetapi dari data dalam penelitian ini variabel moderasi uncertainty avoidance hanya memoderasi pengaruh brand trust terhadap loyalitas, sedangkan data tidak mendukung pengaruh brand affect terhadap loyalitas dengan dimoderasi oleh uncertainty avoidance

---

This study examines the effect of antecedent commitment, that proxy into variables of informational complexity, position involvement and volitional choice, the effect of perceived value, that proxy into variables of monetary price and behavioral price, and the effect of brand affect and brand trust on loyalty with moderating effect of uncertainty avoidance. The purpose of this study is to describe and analyze factors as forming loyalty.

The empirical findings supported the three antecedents of commitment as the determinants of loyalty. But no support was found for the hypothesized relationships between informational complexity and attitudinal loyalty and behavioral loyalty, and also no support for relationships between volitional choice and attitudinal loyalty and behavioral loyalty. As hypothesized, monetary price, behavioral price, brand affect and brand trust contributes to predicting both attitudinal and behavioral loyalty. Contrary to expectations, no support was found for moderating effect of uncertainty avoidance on the effect of brand affect and loyalty construct; while there is effect of uncertainty avoidance on the effect of brand trust and loyalty construct."