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Hasil Pencarian

Ditemukan 1 dokumen yang sesuai dengan query
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Sigit Pramono
Developing position map based on sentiment analysis of Indonesian airlines using online textual reviews with big data analytics = Pengembangan peta posisi berdasarkan analisis sentimen terhadap maskapai Indonesia menggunakan ulasan online dengan analisis big data
" The homogeneity of services offered by airlines contributes toward fierce competition among them. Airlines need to make different services, thus providing a competitive advantage for the airline. Online review websites provide a great opportunity for customers to write reviews in evaluating products or services online. Airlines could strategically use online reviews to achieve competitive advantages by extracting insights regarding service attributes contained in the reviews. The aims of the research are to extract service attributes ... "
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
T53701
UI - Tesis Membership  Universitas Indonesia Library