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Ditemukan 29 dokumen yang sesuai dengan query

Rosenberg, Morris

The Logic of survey analysis

New York: Basic Books, 1968

311.23 ROS l

Buku Teks SO Universitas Indonesia Library

Conway, Mal

Using electronic surveys: research & evaluation

" If you need a low cost, quick to develop and deploy survey, then an electronic survey may be just the right solution. This issue offers practical advice to help you take advantage of this powerful tool, including advice on how to write and format effective e-survey questions, select the best method to disseminate your e-survey, and avoid common pitfalls of pilot tests and evaluations. The issue also addresses the technology challenges of implementing electronic surveys, ... "

Alexandria, VA: American Society for Training & Development Press, 2003

e20435707

eBooks Universitas Indonesia Library

Long, Lori

Surveys from start to finish: evaluation & research

" Determining the need for a survey is a struggle most training professionals have faced. This Infoline takes some of the guesswork out of the process by helping you determine when to conduct a survey, what type of survey to use, whom to survey, what to ask, and how to get needed information. The issue covers face-to-face interviews, telephone interviews, written questionnaires, and electronic surveys ... "

Alexandria, VA: [American Society for Training and Development Press, American Society for Training and Development Press], 2000

e20435647

eBooks Universitas Indonesia Library

Blankenship, Albert Breneman, 1914-

Consumer and operation research : the questionnaire technique

New York: Harper , 1943

301.154 BLA c

Buku Teks Universitas Indonesia Library

Morris, Lynn Lyons

How to deal with goals and objectives

London: Sage , 1978

379.15 MOR h

Buku Teks Universitas Indonesia Library

Telephone surveys in Europe: research and practice

" [Telephone surveying is the most often applied mode of data collection in Europe. That implies a need for methodological knowledge on this topic. However, technical conditions are changing rapidly and the challenge for survey researchers to stay up-to-date is immense. For instance, landline and mobile phone coverage have extremely changed in the last time. Along with the rising number of so-called "mobile-onlys", this particular field of telephone survey research becomes more and more important. This ... "

Berlin: [Springer, Springer], 2012

e20397395

eBooks Universitas Indonesia Library

Conway, Mal

How to measure customer satisfaction: research & evaluation

" Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. This Infoline gives you a generic model for measuring customer satisfaction and loyalty. The five-step model shows you how to adopt a customers value perspective and define your customers requirements and other key value metrics ... "

Alexandria, VA: [;American Society for Training & Development Press, American Society for Training & Development Press], 2000

e20435437

eBooks Universitas Indonesia Library