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"Perusahaan XYZ merupakan perusahaan media dan komunitas yang menerapkan Scrum dalam proses pengembangan aplikasi pendukung bisnis utama. Hasil identifikasi masalah melalui wawancara dengan Chief Technology Officer dan Chief Product Officer menunjukan bahwa salah satu akar permasalahan yang terjadi adalah ada Scrum Events yang tidak terlaksana dan tim Scrum tidak mengimplementasikan panduan Scrum dengan tertib. Penelitian ini mengevaluasi tingkat kematangan implementasi Scrum menggunakan Standard CMMI Appraisal Method for Process Improvement (SCAMPI C). Peneliti menggunakan Scrum Maturity Model (SMM) sebagai model untuk menghitung kematangan. SMM ini telah diperbarui dengan mengikuti Scrum Guide 2020 dan best practices Scrum tahun 2020- 2021 yang diperoleh dari studi literatur. Peneliti juga menyebarkan kuesioner kepada 33 orang responden yaitu tim produk dan tim teknologi XYZ untuk afirmasi pencapaian appraisal. Penelitian ini merekomendasikan perbaikan implementasi menggunakan pendekatan Plan, Do, Check, Act (PDCA) Cycle oleh Deming’s. Hasil evaluasi tingkat kematangan implementasi Scrum di XYZ adalah Level 2. Peneliti merekomendasikan beberapa praktik perlu diterapkan dan ditingkatkan di Objectives Scrum Role Exist, Scrum Meetings Occur and are Participated, dan Daily Scrum Successed. Jika diterapkan secara konsisten, diharapkan dapat memperbaiki kualitas implementasi Scrum di XYZ.

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XYZ Company is a media and community company that app;lies Scrum in the process of developing key business support applications. The results of problem identification through interviews with the Chief Technology Officer and Chief Product Officer showed that one of the root causes of the problem was that Scrum Events were not implemented and the Scrum team did not implement the Scrum guidelines strictly. This research evaluates the maturity level of Scrum implementation using the Standard CMMI Appraisal Method for Process Improvement (SCAMPI C). Researchers used the Scrum Maturity Model (SMM) as a model for calculating maturity. This SMM has been updated by following the 2020 Scrum Guide and Scrum best practices in 2020-2021 obtained from the literature study. We also distributed questionnaires to 33 respondents from the product team and the XYZ technology team, to affirm the appraisal result. This research recommends implementation improvements using the Plan, Do, Check, Act (PDCA) Cycle approach. The results of Scrum implementation maturity assesment is on Level 2. We recommend some practices to be implemented and improved in the objectives of (a) Scrum Role Exist; (b) Scrum Meetings Occur and are Participated; and (c) Daily Scrum Succeed. If applied consistently, XYZ will have quality improvement in Scrum implementation."

"ABSTRAK

Perbaikan proses pengembangan perangkat lunak telah dilakukan oleh Direktorat Jenderal Bea dan Cukai (DJBC) dengan tujuan untuk menyelesaikan proyek pengembangan perangkat lunak dengan waktu yang lebih cepat serta hasil yang lebih berkualitas. Perbaikan proses diawali dengan mengetahui tingkat kematangan proses saat ini menggunakan tahapan model IDEAL dan kerangka kerja CMMI-Dev selain itu SCAMPI-C digunakan sebagai alat penilaian setiap praktik. Hasil penilaian yang dilakukan pada 52 praktik yang ada pada area proses Project Planning (PP), Project Monitoring & Control (PMC), Requirements Management (REQM), Configuration Management (CM), Process and Product Quality Assurance (PPQA), Verification (VER) dan Organizational Process Definition (OPD) menunjukkan bahwa DJBC memenuhi 22 praktik dan masih terdapat kelemahan pada praktik yang lain sehingga disimpulkan DJBC belum mencapai tingkat kapabilitas 1 untuk ketujuh area proses tersebut. Rekomendasi perbaikan untuk praktik yang masih lemah disusun berdasarkan Project Management Body of Knowledge (PMBOK) dan Business Analyst Body of Knowledge (BABOK) dengan prioritas utama pelaksanaannya adalah pendefinisian kerja secara lengkap, sosialisasi penyusunan term of reference (TOR) dan penggunaan sistem manajemen proyek dan dokumentasi.

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ABSTRACT

Software process improvement has been carried out by the Directorate General of Customs and Excise (DGCE) with the aim of completing software development projects with faster time and higher quality results. The process improvement begins with knowing the current process maturity using IDEAL model stages and based on CMMI-Dev framework and SCAMPI-C is used as an assessment tool for each practice. The results of the appraisal were carried out on 52 practices in the Project Planning (PP), Project Monitoring & Control (PMC), Requirements Management (REQM), Configuration Management (CM), Process and Product Quality Assurance (PPQA), Verification (VER) and Organizational Process Definition (OPD) shows that DGCE fulfills 22 practices and there are still weaknesses in other practices, so it is concluded that DGCE has not reached capability level 1 for the seven process areas. Improvement recommendations for practices that are still weak are prepared based on the Project Management Body of Knowledge (PMBOK) and Business Analyst Body of Knowledge (BABOK) with the main priorities of implementation are complete work definition, socialization of the preparation of terms of reference (TOR) and use of project management systems and documentation.

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"[ABSTRAKBadan Pusat Statistik merupakan lembaga pemerintah non kementrian yang bertugas untuk menyediakan data dan informasi statistik yang berkualitas Salah satu caranya adalah dengan menjamin tahapan pengolahan berjalan baik Untuk menjamin tahapan pengolahan berjalan dengan baik proyek pengembangan perangkat lunak diharapkan tepat waktu dengan produk perangkat lunak yang memiliki minimal failure Akan tetapi sampai sekarang masalah keterlambatan dan failure terhadap produk masih ada Untuk mengatasi permasalahan ini diperlukan suatu langkah perbaikan Langkah awal untuk melakukan perbaikan dengan mengetahui tingkat kemapanan organisasi dalam mengelola proyek pengembangan perangkat lunak Penelitian ini bertujuan untuk mengevaluasi tingkat kemapanan proses pengembangan perangkat lunak Subdit IPD Tingkat kemapanan proses ini selanjutnya dapat digunakan sebagai acuan dalam melakukan perbaikan proses pengembangan perangkat lunak Penelitian ini menggunakan kerangkat kerja CMMI DEV pendekatan continuous panduan appraisal SCAMPI C dan panduan perbaikan proses dengan model IDEAL Penelitian ini dibatasi hanya sampai tahap melakukan evaluasi tingkat kemapanan dan perumusan perbaikan proses pengembangan perangkat lunak Berdasarkan hasil penelitian dapat disimpulkan bahwa organisasi masih dinyatakan pada tingkat kapabilitas incomplete IPD disarankan menerapkan rekomendasi yang telah diusulkan Penerapan rekomendasi tersebut diharapkan dapat mengatasi lebih dari 70 kelemahan pada process area PP PMC RQM CM PPQA dan 33 untuk VER.

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ABSTRACTStatistics of Indonesia is a non ministerial government agencies tasked to provide qualified data and statistical information To provide that Statistics of Indonesia need to ensure that the processing stage goes well To ensuret the processing stage went well the software development projects should be on time and minimal failure However the problems of delay and several failure are still found The first step to overcome this problems is to determine the position of organizational capability in the software development process This study aimed to evaluate the capability of the software development process in Sub directorate IPD The level of capability of this process can then be used as a reference in the software process improvement This study use CMMI DEV framework continuous representation SCAMPI C appraisal prosedure and IDEAL model to guide software process improvement This study is limited only to a point to evaluate the level of capability and formulation of the software development process improvement Based on the results of this research concluded that the organization meets incomplete capability level IPD has suggested implementing the recommendations proposed Implementation of these recommendations is expected to handle more than 70 of the weaknesses in the process area of PP PMC RQM CM PPQA and 33 for the VER ;Statistics of Indonesia is a non ministerial government agencies tasked to provide qualified data and statistical information To provide that Statistics of Indonesia need to ensure that the processing stage goes well To ensuret the processing stage went well the software development projects should be on time and minimal failure However the problems of delay and several failure are still found The first step to overcome this problems is to determine the position of organizational capability in the software development process This study aimed to evaluate the capability of the software development process in Sub directorate IPD The level of capability of this process can then be used as a reference in the software process improvement This study use CMMI DEV framework continuous representation SCAMPI C appraisal prosedure and IDEAL model to guide software process improvement This study is limited only to a point to evaluate the level of capability and formulation of the software development process improvement Based on the results of this research concluded that the organization meets incomplete capability level IPD has suggested implementing the recommendations proposed Implementation of these recommendations is expected to handle more than 70 of the weaknesses in the process area of PP PMC RQM CM PPQA and 33 for the VER ;Statistics of Indonesia is a non ministerial government agencies tasked to provide qualified data and statistical information To provide that Statistics of Indonesia need to ensure that the processing stage goes well To ensuret the processing stage went well the software development projects should be on time and minimal failure However the problems of delay and several failure are still found The first step to overcome this problems is to determine the position of organizational capability in the software development process This study aimed to evaluate the capability of the software development process in Sub directorate IPD The level of capability of this process can then be used as a reference in the software process improvement This study use CMMI DEV framework continuous representation SCAMPI C appraisal prosedure and IDEAL model to guide software process improvement This study is limited only to a point to evaluate the level of capability and formulation of the software development process improvement Based on the results of this research concluded that the organization meets incomplete capability level IPD has suggested implementing the recommendations proposed Implementation of these recommendations is expected to handle more than 70 of the weaknesses in the process area of PP PMC RQM CM PPQA and 33 for the VER ;Statistics of Indonesia is a non ministerial government agencies tasked to provide qualified data and statistical information To provide that Statistics of Indonesia need to ensure that the processing stage goes well To ensuret the processing stage went well the software development projects should be on time and minimal failure However the problems of delay and several failure are still found The first step to overcome this problems is to determine the position of organizational capability in the software development process This study aimed to evaluate the capability of the software development process in Sub directorate IPD The level of capability of this process can then be used as a reference in the software process improvement This study use CMMI DEV framework continuous representation SCAMPI C appraisal prosedure and IDEAL model to guide software process improvement This study is limited only to a point to evaluate the level of capability and formulation of the software development process improvement Based on the results of this research concluded that the organization meets incomplete capability level IPD has suggested implementing the recommendations proposed Implementation of these recommendations is expected to handle more than 70 of the weaknesses in the process area of PP PMC RQM CM PPQA and 33 for the VER , Statistics of Indonesia is a non ministerial government agencies tasked to provide qualified data and statistical information To provide that Statistics of Indonesia need to ensure that the processing stage goes well To ensuret the processing stage went well the software development projects should be on time and minimal failure However the problems of delay and several failure are still found The first step to overcome this problems is to determine the position of organizational capability in the software development process This study aimed to evaluate the capability of the software development process in Sub directorate IPD The level of capability of this process can then be used as a reference in the software process improvement This study use CMMI DEV framework continuous representation SCAMPI C appraisal prosedure and IDEAL model to guide software process improvement This study is limited only to a point to evaluate the level of capability and formulation of the software development process improvement Based on the results of this research concluded that the organization meets incomplete capability level IPD has suggested implementing the recommendations proposed Implementation of these recommendations is expected to handle more than 70 of the weaknesses in the process area of PP PMC RQM CM PPQA and 33 for the VER ]"

"Perbaikan proses pengembangan perangkat lunak dilakukan di Popbox dengan tujuan melakukan evaluasi dan memberikan rancangan aksi untuk perbaikan proses pengembangan perangkat lunak. Diharapkan rancangan aksi perbaikan yang telah disusun, dapat mengatasi keterlambatan pengembangan perangkat lunak di Popbox. Pada tahap awal, dilakukan analisis dan didapatkan faktor-faktor yang mungkin menjadi penyebab keterlambatan implementasi perangkat lunak yang sering terjadi di Popbox, lalu ditemukan juga beberapa akar masalah yang menyebabkan keterlambatan. Setelah itu dilakukan pemeringkatan menggunakan analytical hierarchy process (AHP) terhadap akar-akar masalah tersebut, untuk mengetahui akar masalah yang paling prioritas. Setelah itu didapatkan tiga akar masalah yang paling prioritas, yaitu belum ada standar baku pengembangan perangkat lunak, perubahan permintaan di tengah proyek yang sedang berjalan, dan kebutuhan di awal yang kurang jelas / terdefinisi dengan baik.Penelitian ini berfokus untuk menyelesaikan ketiga akar masalah tersebut. Untuk dapat mengatasi masalah tersebut peneliti menggunakan software process improvement (SPI). Kerangka kerja SPI yang digunakan dalam penelitian ini adalah CMMI-Dev V.1.3 dengan proses appraisal menggunakan SCAMPI-C dan pendekatan continous representation serta menggunakan tahapan model PDCA. Hasil penilaian yang dilakukan pada 46 specific practice yang terdapat pada process area PP, PMC, REQM, RD dan OPD menunjukan bahwa Popbox telah memenuhi 11 specific practice pada lima process area tersebut. Terdapat 40 kelemahan pada 35 specific practice yang belum terpenuhi oleh Popbox, sehingga dapat disimpulkan Popbox belum mencapai capability level 1 pada kelima process area yang dipilih. Untuk mengatasi kelemahan tersebut peneliti menyusun 21 rancangan aksi yang dikategorikan ke dalam lima kategori process area. Urutan pelaksanaan rancangan aksi dilakukan berdasarkan hasil pemrioritasan kategori rancangan aksi yang didapatkan melalui proses pemrioritasan menggunakan AHP. Urutan pelaksanaan rancangan aksi dari yang pertama adalah PP, OPD, RD, PMC dan yang terakhir adalah REQM.

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Improvements to the software development process are carried out in Popbox with the aim of evaluating capability levels and providing action design to improve the software development process. It is expected that the draft action design that has been prepared, can overcome the delay in software development in Popbox. In the initial stage, an analysis was carried out and the researcher found factors that might be the cause of delays in software delivery that often occur in Popbox, then the researcher also found some of the root causes of the delay. After that the researcher conducted a ranking using the analytical hierarchy process (AHP) on the root of the problem, to find out the root of the most priority problem. After that, three of the most priority root problems are obtained, namely there is no standard software development standard, changes in demand in the middle of the ongoing project, and the initial needs that are less clear / well defined.

This study focuses on resolving the three roots of the problem. To be able to overcome this problem researcher used software process improvement (SPI). The SPI framework used in this study is CMMI-Dev V.1.3 with the appraisal process using SCAMPI-C and continuous representation approaches and also using the stages of the PDCA model. The results of the assessment conducted on 46 specific practices found in the process area of PP, PMC, REQM, RD and OPD showed that Popbox had fulfilled 11 specific practices in the five process areas. There are 40 weaknesses in 35 specific practices that have not been fulfilled by Popbox, so it can be concluded that Popbox has not achieved capability level 1 in the five selected process areas. To overcome these weaknesses researcher compiled 21 action design that were categorized into five process area categories. The order of implementation of the action design is based on the results of prioritizing the action design categories obtained through the prioritization process using AHP. The order of implementation of the action design from the first is PP, OPD, RD, PMC and the last is REQM."

"PT XYZ merupakan perusahaan jasa konsultasi dan penyedia aplikasi, saat ini PT XYZ belum memiliki standar baku dalam proses pengembangan perangkat lunak. Berdasarkan analisis tahap awal yang dilakukan, hal tersebut menyebabkan tidak tercapainya 12% target waktu penyelesaian proyek. Maka untuk menyelesaikan permasalahan tersebut PT XYZ perlu meningkatkan proses pengembangan perangkat lunak dengan standar baku proses pengembangan perangkat lunak yaitu dalam penelitian ini menggunakan CMMI Dev 1.3. Tujuan penelitian ini adalah untuk menggambarkan tingkat kematangan dari aktivitas pengembangan perangkat lunak saat ini. Sehingga, menghasilkan rekomendasi peningkatan proses pengembangan peragkat lunak yang tepat bagi PT XYZ. Untuk menghasilkan rekomendasi maka dilakukan penilaian dengan metode SCAMPI-C dan pendekatan continuous representation, dengan pemilihan area proses penilaian menggunakan CMMI Roadmap. Penilaian dilaksanakan dengan metode PIID, kemudian dibuat skala prioritas dari rekomendasi yang dihasilkan dengan metode AHP. Penelitian ini menghasilkan capability level 0 dengan 3 practice yang terpenuhi dan 37 practice yang tidak terpenuhi dari 5 area proses yang terdapat pada project roadmap yaitu PP, PMC, REQM, CM, dan PPQA. Sehingga target yang akan dicapai adalah capability level 1. Dari 37 practice yang tidak terpenuhi untuk mancapai capability level 1 dibuat rekomendasi pada setiap practice dengan urutan prioritas pelaksanaan, sesuai hasil AHP, yaitu PP, REQM, PMC, CM, PPQA. Terakhir dilakukan validasi direktur dengan hasil rekomendasi semua 37 practice akan dilaksanakan.

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PT XYZ is a consulting firm and application provider. PT XYZ does not have a standard in the software development process. Based on the initial analysis, this causes a delay of 12% of the project completion time target. So to solve these problems, PT XYZ needs to improve the software development process with the standard software development process, namely in this study using CMMI Dev 1.3. This study aims to determine the capability level and produce recommendations for improving the software development process that is right for the company. To make recommendations, conduct an assessment using the SCAMPI-C method assisted by PIID. The approach used is continuous representation, selecting the assessment process area according to the CMMI Roadmap, namely the project roadmap with PP, PMC, REQM, CM, and PPQA process areas. The result of this study is the ability level 0, with three practices meeting and 37 not meeting the five assessment process areas. So that it can determine the target it wants to achieve is level one of capability. To reach level one of capability, make recommendations from 37 practices that are unmet. Next, make a priority order of recommendations using AHP with the results of PP, REQM, PMC, CM, and PPQA. Finally, the Director validates the results of all recommendations that will implement by generating all recommendations from 37 practices that will implement."

"Proyek LINE Today Application telah mendapatkan perhatian khusus dari manajemen untuk menjadi produk unggulan dan bernilai tinggi. Namun, masih terdapat keterlambatan implementasi perangkat lunak yang tidak sesuai dengan jadwal perencanaan implementasi. Hal ini menyebabkan produktivitas sumber daya dari segi waktu dan tenaga akan menurun, serta dampak bisnis akan terganggu jika proyek tidak segera rilis. Penelitian ini berfokus pada penyelesaian akar masalah pada domain proses sehingga peneliti menggunakan software process improvement (SPI) menggunakan CMMI-Dev v1.3 continuous representation dengan proses appraisal menggunakan SCAMPI-C. Dari area proses yang terpilih yaitu PP, PMC, OPD, VER dan VAL, terdapat 3 kelemahan yang ditemukan yaitu pada area proses OPD dan VER dimana tingkat capability level masih berada di level 0. Rekomendasi perbaikan proses pengembangan perangkat lunak mengacu pada model PDSA atau Deming cycle. Hasil rekomendasi yang dihasilkan adalah membuat dan menerapkan Objective and Key Result (OKR) sesuai arahan manajemen, penerapan Software Quality Management Process sesuai SWEBOK v3.0, penerapan SQA Process sesuai IEEE Standard for Software Quality Assurance Process, dan penerapan pair programming dengan konsep Expert-Novice Pairing. Rekomendasi tersebut diharapkan dapat mengatasi keterlambatan pengembangan perangkat lunak pada LINE Today Application. Selanjutnya ditentukan tingkat prioritasnya menggunakan metode Eisenhower Decision Matrix sehingga organisasi dapat mengimplementasikan rekomendasi perbaikan sesuai dengan prioritasnya.

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The project of LINE Today Application has received special attention from management to become a valuable and superior product. However, there are some projects that still not delivered on time following implementation planning schedule. It causes an increase in resources in terms of time, teamwork will decrease, and affect the business will increase if the project is not released soon. This study discusses problem solving in the domain process so that researchers use improved software processes (SPI) using CMMI-Dev v1.3 continuous representations with an assessment process using SCAMPI-C. From the selected process area namely PP, PMC, OPD, VER and VAL, there are 3 weaknesses such as in the OPD and VER process area, the capability level is still at level 0. Recommendations for improving the application development process in accordance with PDSA or Deming cycle. The recommendations are to create and implement Objective and Key Result (OKR) following management direction, implementation of Software Quality Management Process following SWEBOK v3.0, implementation of SQA Process following IEEE Standards for Software Quality Assurance Process, and implementation of pair programming with Expert-Novice Pairing concept. These recommendations are expected to solve the delay in delivery of software LINE Today Application. Then it determines the level of priority using the Eisenhower Matrix Decision Matrix method. So, the company can implement following to its priorities."

"Cash Management System (CMS) Bank XYZ merupakan perangkat lunak untuk nasabah segmen korporasi dalam melakukan monitoring, manajemen likuiditas serta transaksi keuangan melalui sistem yang terintegrasi dengan penyedia jasa perbankan. Saat ini keandalan sistem CMS belum memenuhi standar yang diharapkan, sehingga mendapatkan banyak komplain dari nasabah internal maupun eksternal. Masalah keandalan sistem CMS disinyalir akibat proses pengembangan perangkat lunak yang tidak optimal. Penelitian ini bertujuan untuk melakukan evaluasi dan memberikan rekomendasi perbaikan proses pengembangan perangkat lunak. Pada tahap awal dilakukan wawancara kepada vice president, tribe leader CMS, dan group head IT Operation untuk mendapatkan akar masalah terkait keandalan sistem CMS. Hasil pemeringkatan akar masalah menggunakan metode AHP didapatkan tiga akar masalah prioritas, yaitu penentuan prioritas pengembangan tidak jelas, tata kelola pengembangan tidak dilaksanakan sepenuhnya, dan evaluasi proses pengembangan sistem belum pernah dilakukan. Model IDEAL digunakan sebagai pendekatan perbaikan proses dikombinasikan dengan kerangka kerja software process improvement CMMI-Dev versi 1.3 dengan pendekatan continuous representation dan proses penilaian menggunakan SCAMPI-C. Project Planning, Requirement Management, Integrated Project Management, Requirement Development, dan Process and Product Quality Assurance adalah lima process area sebagai dasar dalam proses penilaian capability level. Penilaian yang dilakukan menghasilkan 34 dari total 43 specific practices telah terpenuhi. Sehingga terdapat sembilan kelemahan pada sembilan specific practices yang belum terpenuhi. Hasilnya CMS Bank XYZ masih berada pada capability level 0 atau incomplete. Berdasarkan PMBOK edisi ke-6, disusunlah lima rekomendasi solusi untuk mengatasi sembilan kelemahan tersebut dengan menyusun dokumen resource breakdown structure, resource requirement, requirement traceability matrix, lessons learned register, dan issue log untuk digunakan sebagai rujukan dalam proes pengembangan perangkat lunak.

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Cash Management System (CMS) XYZ Bank is a website for corporate segment customers in monitoring, liquidity management, and financial transactions through a system that is integrated with banking service providers. Currently, the reliability of the CMS system has not met the expected standards, so it gets many complaints from internal and external customers. CMS system reliability issues are caused by the substandard software development process. This research aims to evaluate and provide recommendations on improving the software development process. In the early stages, interviews were conducted with the vice president, CMS tribe leader, and group head of IT Operation to get the root cause of the problems related to the reliability of CMS systems. The results have been rating using AHP method obtained three priority root cause, namely the determination of development priorities is not clear, the procedure of development is not fully implemented, and the evaluation of the system development process has never been done. The IDEAL model is used as a process improvement approach combined with CMMI-Dev 1.3 with continuous representation approach and appraisal process using SCAMPI-C. Project Planning, Requirement Management, Integrated Project Management, Requirement Development, and Process and Product Quality Assurance are five process areas as the basis for the appraisal capability level. The appraisal process resulted in 34 out of 43 specific practices being complied with standards. There are nine weaknesses from nine specific practices that have not been complied with the standard. As a result, CMS XYZ Bank is still at capability level 0 or incomplete. Based on the 6th edition of PMBOK, five recommendations were prepared to overcome the nine weaknesses, includes resource breakdown structure, resource requirement, requirement traceability matrix, lessons learned register, and issue log, as point of interest in software development."

"PT XYZ adalah salah satu perusahaan asuransi jiwa yang ada di Indonesia. Divisi Teknologi Informasi adalah divisi yang bertugas melakukan pengembangan perangkat lunak di PT XYZ. Namun berdasarkan fakta yang ada, pengembangan perangkat lunak yang dilakukan Divisi Teknologi Informasi masih banyak yang selesai tidak tepat waktu. Salah satu penyebab keterlambatan ini adalah proses pengembangan perangkat lunak yang belum dijalankan dengan baik. Perbaikan proses pengembangan perangkat lunak dibutuhkan untuk menyelesaikan permasalahan ini. CMMI Dev merupakan salah satu kerangka kerja yang dapat dimanfaatkan untuk mengukur tingkat kapabilitas dari proses pengembangan perangkat lunak dan dapat digunakan untuk memperbaiki proses pengembangan perangkat lunak. Pada penelitian ini, rekomendasi perbaikan dibuat berdasarkan CMMI Dev ver. 1.3. Area proses yang dipilih sesuai dengan area proses pada project roadmap yaitu Project Planning, Project Monitoring and Control, Requirement Management, Configuration Management dan Process and Product Quality Assurance. Penilaian tingkat kapabilitas dilakukan dengan menggunakan SCAMPI C dengan alat bantu PIID dan Quantitative Assessment. Rekomendasi perbaikan disusun berdasarkan kerangka kerja IDEAL. Hasil dari penelitian ini adalah tingkat kapabilitas dan rekomendasi perbaikan proses pengembangan perangkat lunak. Rekomendasi perbaikan disusun berdasarkan specific practise yang ada di CMMI Dev ver. 1.3 project roadmap sehingga dapat membantu Divisi Teknologi Informasi menyelesaikan pengembangan perangkat lunak dengan tepat waktu.

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PT XYZ is one of the life insurance companies in Indonesia. Information Technology Division is a division in charge of software development in PT XYZ. But based on the facts, Software development undertaken by the Information Technology Division is still many that is not finished on time. One of the causes of this delay is the software development process that has not been run properly. Software process improvement is needed to solve this problem. CMMI Dev is one of the frameworks that can be used to measure the level of capability of the software development process and can be used to improve the software development process.

In this research, improvement recommendations were made based on CMMI Dev ver. 1.3. The process area selected according to the process area on the roadmap project ie Project Planning, Project Monitoring and Control, Requirement Management, Configuration Management and Process and Product Quality Assurance. Capability level assessment is done by using SCAMPI C with PIID and Quantitative Assessment tools. The improvement recommendations are created based on IDEAL framework.

The result of this research is level of capability and recommendation of software process improvement. The improvement recommendations are based on the specific practice in CMMI Dev ver. 1.3 project roadmap so that can help the Information Technology Division complete the software development in a timely manner."