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Hasil Pencarian

Ditemukan 3 dokumen yang sesuai dengan query
cover
Peppers, Don
Managing customer relationships : a strategic framework
" Praise for the first edition: 'Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies.'--Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia. 'Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience ... "
New Jersey: John Wiley & Sons, 2011
658.8 PEP m (1)
Buku Teks  Universitas Indonesia Library
cover
Evenson, Renee, 1951-
Stock image customer service management training 101 : quick and easy techniques that get great results
New York: Amacom, 2012
658.31245 EVE c
Buku Teks  Universitas Indonesia Library
cover
Soman, Dilip
Managing customer value: one stage at a time
Singapore: World Scientific, 2010
658.812 SOM m
Buku Teks  Universitas Indonesia Library