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"Tesis ini bertujuan untuk meneliti pengaruh dari green brand image, green trust, dan green satisfaction terhadap repurchase intention pada produk IKEA. Data berasal dari 165 responden yang sebelumnya sudah membeli produk IKEA yang dianalisis menggunakan structural equation modeling (SEM). Hasil penelitan ini menunjukkan bahwa green brand image berpengaruh terhadap green trust dan green satisfaction. Green trust memiliki pengaruh terhadap repurchase intention sedangkan green satisfaction tidak berpengaruh terhadap repurchase intention pada produk IKEA. Dari hasil penelitian, peneliti menyarankan IKEA untuk tetap mempertahankan usahanya dalam membentuk green brand image, mengedukasi konsumen untuk meningkatkan kesadaran hingga merubah perilaku mereka dalam menggunakan produk-produk ramah lingkungan, melakukan kegiatan corporate social responsibility atau community development, dan meningkatkan faktorfaktor lain yang menjadi pendorong adanya repurchase intention pada konsumen terutama di Indonesia.

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This thesis aims to investigate the influence of the green brand image, green trust and satisfaction towards repurchase intention green on IKEAproducts. Data were taken from 165 respondents who had previously been purchasing IKEA products and were analyzed with structural equation modeling (SEM). The results of this research showed that green brand image influence on green trust and green satisfaction. Green trust has an influence on repurchase intention, while green satisfaction has no effect on repurchase intention in IKEAproducts.

From the results of this study, the researchers suggest IKEA to maintain its efforts in forming green brand image, to educate consumers to raise awareness to change their behavior in using the products that are environmentally friendly, conducting corporate social responsibility or community development, and improve other factors that may be driving consumer?s repurchase intention, especially in Indonesia."

"Tujuan dari penelitian ini adalah untuk menganalisis pengaruh green perceived quality terhadap green trust melalui green satisfaction sebagai variabel perantara pada skincare organic Sariayu solusi organic di Jabodetabek. Sampel penelitian ini berjumlah 200 orang yang diambil dengan menggunakan purposive sampling. Analisa data dilakukan dengan menggunakan AMOS. Hasil penelitian menunjukkan bahwa green perceived quality memiliki pengaruh positif terhadap green trust yang diperantarai oleh green satisfaction.

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The purpose of this research is to analyze the effect of green perceived quality towards green trust with green satisfaction as an intervening variable. This research used 200 samples as a basic criteria sample for SEM, all the respondents were collected by purposive sampling methods. This research was analyzed with Structural Equation Modelling SEM with AMOS software. The result of this research presented that green perceived quality positively influenced towards green trust with green satisfaction as an intervening variable."

"Green perceived value, green satisfaction, dan green trust diterapkan dengan maksud agar tercapainya green loyalty dari pelanggan, sehingga pelanggan terus berkeinginan untuk melakukan pembelian ulang suatu produk. Tujuan dari penelitian ini adalah untuk menganalisis pengaruh green perceived value, green satisfaction, dan green trust terhadap green loyalty pada konsumen The Body Shop di Jakarta. Sampel penelitian ini berjumlah 150 responden yang diambil dengan menggunakan purposive sampling. Analisa data dilakukan dengan menggunakan AMOS. Hasil penelitian ini menujukkan green perceived value, green satisfaction, dan green trust memiliki pengaruh langsung terhadap green loyalty. Hasil lain menunjukkan green perceived value memiliki pengaruh langsung baik terhadap green satisfaction dan green trust. Dalam penelitian ini green satisfaction tidak memiliki pengaruh dengan green trust. Variabel yang paling berpengaruh terhadap green loyalty adalah variabel green trust.

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Green perceived value, green satisfaction, and green trust are applied in order to achieve green loyalty from customers, so that customers continue to wish to repurchase a product. The objective of this research is to analyze the effect of green perceived value, green satisfaction, and green trust on green loyalty to consumers of The Body Shop in Jakarta. The sample of this study amounted to 150 respondents taken using purposive sampling. Data analysis is done using AMOS. The results of this research show that green perceived value, green satisfaction, and green trust have a direct influence on green loyalty. Other results show that green perceived value has a direct effect on green satisfaction and green trust. In this research green satisfaction has no influence with green trust. The most influential variable on green loyalty is the green trust variable."

"ABSTRAKPenelitian ini membahas keterkaitan values orientation yang terdiri dari egoistic, altruistic, danbiospheric dengan green functional benefit, green monetary cost, dan green satisfactionsehingga terbentuklah green commitment dan green loyalty. Non-probability sampling danmetode purposive sampling digunakan dengan kriteria tertentu, di mana konsumen adalahmereka yang membeli dan menggunakan produk green brand. Terdapat 402 konsumen sebagaisampel penelitian yang terkumpul dan dianalisa menggunakan Structural Equation Modeling.Hasil menunjukkan bahwa data mendukung hipotesis pengaruh egoistic dan biospheric valuesterhadap green functional benefit dan green monetary cost. Hipotesis terdukung jugaditunjukkan pada pengaruh green functional benefit dan green monetary cost terhadap greensatisfaction, pengaruh green satisfaction terhadap green commitment, dan pengaruh greencommitment terhadap green loyalty. Sedangkan hipotesis lainnya tidak terbukti. Penelitian inimenunjukkan bahwa green loyalty ditentukan oleh egoistic dan biospheric values, serta greencommitment sebagai mediasi penting dalam hubungan green satisfaction dan green loyalty.Implikasi manajerial dari hasil penelitian ini menyarankan agar strategi marketing menekankanpada pembentukan nilai egoistic dan biospheric, baik melalui promosi maupun penyampaianpesan marketing.

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ABSTRACTThe purpose of this study is to analyze the influence of egoistic, altruistic and biospheric valueon green functional benefit, green monetary cost, green satisfaction and green loyalty. Thestudy also analyze the effect of green functional benefit and green monetary cost on greensatisfaction and green loyalty, as well as green satisfaction on green loyalty. The research usequantitative method with customers who has green brand purchase experience as thepopulation in Indonesia. Non-probability sampling then conducted using purposive samplingmethod based on predetermined criterias, which are customers who has already purchase anduse green brand products. There are 402 sample of customers that were gathered and analyzedusing Structural Equation Modeling. The result shows that the data support hyphotheses onegoistic and biospheric value to green functional benefit and green cost monetary. Thesupported hyphotheses also show on green functional beneft and green cost monetary to greensatisfaction. This study found there is positive on green satisfaction to green commitment, aswell as green commitment to green loyalty. The other hyphotheses are not supported by data. Asa conclusion, it is egoistic and biospheric values that has positive effect on green loyalty, whilegreen functional benefit, green monetary cost, green satisfaction, and green commitment act asmediation between the value orientation and green loyalty. For managerial implication, greenbrand marketing strategy should incorporate egoistic and biospheric values in messages inadvertising and promotion."