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"ABSTRAKPenelitian ini bertujuan untuk mengetahui proses bisnis dan sistem pengelolaanpengaduan yang berjalan di BPKP, menganalisis proses bisnis dan sistempengelolaan pengaduan yang berjalan di BPKP serta mengusulkan rancangansistem pengelolaan pengaduan dan mekanisme penanganan pengaduan untukBPKP melalui media website. Sistem pengelolaan pengaduan ini merupakanperwujudan dari peraturan pemerintah berdasarkan surat edaran Kemenpan-RBdan Peraturan Kemenpan-RB. Tujuan perancangan sistem ini adalah untukperbaikan organisasi dengan mewujudkan apa yang menjadi visi, misi, nilai BPKP(PIONIR) dan moto BPKP sehingga tercipta good governance dan cleangovernment. Metode yang digunakan untuk merancang sistem pengelolaanpengaduan ini adalah 4 tahap awal dari metode FAST. Tahapan yang digunakantahap scope definition, tahap problem analysis, tahap requirement analysis dantahap logical design. Dalam tahap scope definition sampai dengan requirementanalysis menghasilkan aktivitas yang dipertahankan, aktivitas yang ditambah dankerangka kerja PIECES yang kemudian diturunkan menjadi analisis kebutuhandan analisis fitur. Pada logical design dibuat diagram usecase, deskripsi usecase,diagram fungsi dekomposisi, diagram konteks, diagram aliran data, spesifikasiproses, diagram hubungan entitas, kamus data dan antarmuka pengguna menurutmetode pengembangan sistem dari Whitten dan Bentley. Hasil analisis adalahperancangan sistem informasi pengelolaan pengaduan berbasis website yangterdiri dari 15 tampilan user interface yaitu beranda, kirim pengaduan, registerpelapor, berita terbaru, kontak, verifikasi pengaduan, register umum penerimaanpengaduan, surat jawaban, laporan tindak lanjut, monitoring tindak lanjut,monitoring penanganan, surat permintaan perlindungan, surat respon cepat,laporan penanganan, surat usulan pemberian penghargaan. User pada sistem iniyang menjadi adalah pelapor (termasuk di dalamnya pejabat penerima pengaduandi Unit Kerja) dan pejabat penerima pengaduan di Inspektorat.

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ABSTRACTThis research aims to determine and analyze the business process andwhistleblowing system that runs on BPKP, as well as to propose a draft forwhistleblowing system and complaint handling mechanisms for BPKP throughmedia websites. This whistleblowing system is a manifestation of governmentregulations by circular letter and regulations from Kemenpan-RB. The purpose ofthis system designation is to improve the organization towards the vision, mission,values BPKP (PIONIR) and motto of BPKP so as to create good governance andclean government. The method used in the designation of whistleblowing systemis the 4 early stages of FAST methodology, namely scope definition stage,problem analysis stage, requirement analysis stage and logical design stage. Scopedefinition stage until requirement analysis produce maintained activities,additional activities and PIECES framework which later be derived as arequirement analysis and features analysis. In the logical design stage, usecasediagram, usecase description, functional decomposition diagram, context diagram,data flow diagram, process specification, entity relationship diagram, datadictionary and user interface are made according to the method of Whitten andBentley. The results of the analysis is a design of whistleblowing system beingbased on website which consists of 15 user interface namely home, send thecomplaint, the complainant registers, latest news, contacts, verification ofcomplaints, general admission registers complaint, answer letters, follow-upreport, monitoring the follow-up, handling monitoring, protection request letter,rapid response letter, handling complaint report, and proposal award letter. Usersof the system are the informant (including the complaint receiver official in workunit), inspector, and complaint receiver official in Inspectorate"

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