Ditemukan 49 dokumen yang sesuai dengan query
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
S4815
UI - Skripsi Membership Universitas Indonesia Library
Davis, Edwin G.
Lake Forest, Ill.: Macmillan/McGraw-Hill, 1991
658.31 DAV c (1)
Buku Teks Universitas Indonesia Library
Schuster, Camille P
New York: International Business Press, 2004
658.8 SCH c
Buku Teks Universitas Indonesia Library
Kumar, V.
"
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CRM represents a strategy, a set of tactics, and a technology that have become indispensible in the modern economy. This book presents an extensive treatment of the strategic and tactical aspects of ...
"
Berlin: [Springer, ], 2012
e20396619
eBooks Universitas Indonesia Library
Buttle, francais
Amsterdam : Elsevier/Butterworth-Heinemann, 2009
658.812 BUT c
Buku Teks Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4927
UI - Skripsi Membership Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4998
UI - Skripsi Membership Universitas Indonesia Library
Siagian, Erna Pricella
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2000
S5072
UI - Skripsi Membership Universitas Indonesia Library
Kasmir
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks Universitas Indonesia Library
Bell, Chip R.
"
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John ...
"
New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
