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"Latar Belakang : Pandemi COVID-19 telah berdampak langsung terhadap pelayanan rumah sakit, terutama rumah sakit yang menyelenggarakan pelayanan COVID-19. Banyak rumah Sakit mengalami masalah keuangan. Hal ini disebabkan penurunan angka kunjungan pasien, baik rawat jalan maupun rawat inap ke rumah sakit. Di samping itu pengeluaran rumah sakit justru semakin meningkat karena besarnya biaya operasional untuk penanganan pasien COVID-19. Pembiayaan pasien yang dirawat dengan Penyakit Infeksi Emerging (PIE) tertentu termasuk infeksi COVID-19 dapat diklaim ke Kementerian Kesehatan melalui Dirjen Pelayanan Kesehatan. Beban rumah sakit yang menangani pasien COVID-19 semakin tinggi ketika dalam pelaksanaannya banyak didapatkan kendala pada saat pengajuan klaim tersebut. Klaim dispute merupakan klaim yang setelah dilakukan verifikasi oleh BPJS Kesehatan terdapat ketidaksesuaian antara RS dan BPJS Kesehatan.Metode : Penelitian ini merupakan penelitian kualitatif dengan pendekatan studi kasus dengan cara mengumpulkan data melalui wawancara mendalam atau observasi. Penelitian ini dilakukan di RSUD HM Rabain pada bulan Juli – September 2022. Informan merupakan pejabat struktural dan fungsional yang terlibat langsung dalam proses penyelesaian dispute klaim pasien covid 19 di RSUD HM Rabain.Hasil : terdapat 127 klaim dispute pasien COVID-19, sebanyak 124 klaim (97,64%) berhasil dibayarkan, sedangkan sebanyak 3 klaim (2,36%) tidak berhasil dibayarkan. Faktor input yang berpengaruh dalam terjadinya klaim dispute COVID-19 adalah jumlah petugas yang kurang, tempat kerja yang belum optimal, belum ada insentif untuk petugas klaim, aplikasi yang terjadi gangguan. Sedangkan faktor proses yang mempengaruhi terjadinya klaim dispute adalah : belum ada perencanaan, SOP maupun kebijakan rumah sakit untuk penyelesaian dispute klaim, pemeriksaan penunjang pasien kritis sering terlewat, belum dilakukan verifikasi berkas, pelaksanaan revisi klaim menunggu tim TPKD dan evaluasi belum dilakukan secara periodik dan kontinu.Kesimpulan : Faktor input, proses dan output berperan dalam terjadinya klaim dispute pasien COVID-19 di RSUD HM Rabain Muara Enim. Penyelesaian klaim dispute di RSUD HM Rabain tahun 2021 telah diselesaikan. Karakteristik klaim pending BPJS mirip seperti klaim dispute COVID-19 sehingga rekomendasi penelitian ini dapat dipakai untuk mengurangi klaim pending BPJS. Upaya yang dapat dilakukan Rumah Sakit antara lain membuat kebijakan dan SOP pengajuan Klaim COVID-19, menambah jumlah koder, meningkatkan kompetensi verifikator, melengkapi dan meperbaiki saran, prasana dan sistem infromasi Rumah Sakit.

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Background: COVID-19 pandemic has given a direct impact on hospital health services, mainly on those who administered COVID-19 services. Financial problem has been an issue to a lot of hospitals. This is due to lower rate of patient visit, both outpatients and inpatients visit. Furthermore, the hospital outcome keeps increasing since operational cost for COVID-19 patient is awfully expensive. Financing of inpatients with certain Emerging Infection Diseases (EIDs) including COVID-19 infection can be claimed by Health Ministry via director of health services. However, in execution, there are many difficulties in proposing those claims which give a burden build up for hospitals who administered COVID-19 services. Dispute claim is a claim which has discrepancy between the hospital and BPJS Kesehatan after the claim has been verified by BPJS Kesehatan. Method: This research is qualitative research with case study approach by collecting data from deep interview or observation. The current research was implemented in RSUD HM Rabain during July – September 2022. Informant is a structural and functional placeman who got involved directly in the process of resolving COVID-19 patients’ dispute claim in RSUD HM Rabain.

Results: There are 127 dispute claims submitted from total of 590 COVID-19 paitents’ claims. As much as 124 claims (97,64%) were paid successfully, while the rest of 3 claims (2,36%) were failed. Input factors of COVID-19 dispute claims are lack of employee, inadequate working place, there is no incentive for claim officers, and application technical difficulties. Moreover, process factors which affect dispute claims are lack of planning, SOP, and hospital policy on settling dispute claims, missed of supporting examination on critical patients, unverified documents, await of TKPD (Tim Penyelesaian Klaim Dispute) officer for claim revision, and lack of periodical and continuous evaluation.Conclusion: Input, process, and output factors have a great impact on COVID-19 patients dispute claims in RSUD HM Rabain Muara Enim. Refinement of those variables is needed to fluent the claims and dispute claims resolution process. Considering the similar characteristics between BPJS pending claim and COVID-19 dispute claim, the current research recommendation can be also used to reduce incidents of BPJS pending claim."

"Studi ini memberikan pemahaman komprehensif tentang periklanan online UKM adopsi sebelum dan selama Pandemi Covid-19. Di antara sampel homogen bertujuan UKM di Belanda, kami menemukan bahwa sebelum pandemi, UKM masih perlu ditingkatkan tentang pengetahuan tentang manfaat potensial dari periklanan online. Manfaat, bagaimanapun, miliki menjadi lebih jelas bagi UKM di tengah pandemi. Kami menunjukkan UKM dengan manajer yang tinggi kesadaran dan periklanan online yang intens dalam lanskap kompetitif dan konsumen mereka perilaku lebih cenderung mengadopsi periklanan online; namun, UKM dengan teknologi rendah, manusia, dan sumber daya keuangan cenderung tidak melakukannya. Kami juga menemukan situs web perusahaan, social media, dan iklan video online sebagai alat periklanan online paling efektif untuk UKM. Untuk Sepengetahuan penulis terbaik, makalah ini adalah yang pertama memberikan kontribusi untuk menangkap efek Covid-19 Pandemi pada iklan online UKM di Belanda.

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This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands in the NetherlandsThis study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands.This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands.

This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands."

"Pelayanan kesehatan di Rumah Sakit Membutuhkan Bahan dan Alat Kesehatan Habis Pakai, Stok yang cukup memberikan keleluasan dalam melakukan tindakan ataupun pengobatan yang dibutuhkan oleh pasien , terutama untuk Bahan dan Alat Kesehatan Habis Pakai yang berhubungan dengan Covid – 19 yang masuk kelompok AV diharapkan tidak pernah terjadi kekosongan stok.Dibutuhkan analisis khusus untuk mengelompokkan Bahan dan Alat Kesehatan Habis Pakai menjadi kelompok – kelompok yang dapat dilihat proses pengendalian persediannya. Penelitian ini bertujuan untuk mengklasifikasikan Bahan dan Alat Kesehatan Habis Pakai dalam kelompok yang tepat, kemudian memilihkan metode pengendalian persediaannya. Desain penelitian ini adalah penelitian Operational Research , analisis yang digunakan adalah deskriptif analitik. Hasil Penelitian ini menunjukkan bahwa dari Analisis ABC Indeks Kritis dan VEN didapatkan kelompok AV berjumlah 23 item , dimana 13 item diantaranya merupakan BAHP untuk kebutuhan terkait Covid -19. Hasil penghitungan pengendalian persediaannya dengan metode Economic order Quantity (EOQ) dan Reorder Point (ROP) menunjukkan hasil angka yang dapat digunakan sebagai acuan dalam menjaga stok tetap terjaga. Rumah Sakit Awal Bros Ujung Batu belum memiliki sistem pengendalian persediaan yang akurat, sehingga dirasa perlu untuk menggunakan metode pengendalian persediaan agar tidak pernah terjadi kekurangan atau kosong stok.

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Health services in hospitals require consumable medical materials and devices, sufficient stock to provide flexibility in carrying out the actions or treatment needed by patients, especially for consumable medical materials and devices related to Covid - 19 which are included in the AV group, it is hoped that this will never happen stock void. Special analysis is needed to classify Ingredients and Medical Consumables into groups that can be seen the process of controlling their supplies. This study aims to classify consumable medical materials and devices into the right groups, then choose the inventory control method. Design of this research is Operational Research, the analysis used is descriptive analytic. The results of this study indicate that from the ABC Critical Index and VEN analysis, it is found that the AV group consists of 23 items, of which 13 items are consumable medical materials and devices for Covid-19 related needs. The results of the calculation of inventory control using the Economic Order Quantity (EOQ) and Reorder Point (ROP) methods show the results of numbers that can be used as a reference in keeping stocks in check. Awal Bros Hospital in Ujung Batu does not yet have an accurate inventory control system, so it is necessary to use an inventory control method so that there is never a shortage or empty stock."

"Dunia sedang dilanda pandemi virus COVID-19. Pemerintah di berbagai negara menetapkan protokol pembatasan untuk menghambat penyebaran virus COVID-19. Protokol tersebut membatasi akses ke pelayanan kesehatan, sistem pelayanan tatap muka di minimalisir. Hal tersebut memberikan dampak pada anak dengan autisme. Menurut Kaplan, pada anak dengan autisme gejala inti tidak bisa diobati dengan obat medis, akan tetapi dengan edukasi dan intervensi perilaku. Akan tetapi, sebelum pandemi, edukasi dan intervensi umumnya dilaksanakan dengan sistem tatap muka. Solusi dari masalah tersebut adalah penggunaan layanan kesehatan jarak jauh atau telehealth. Penelitian ini adalah penelitian yang membahas bagaimana penggunaan telehealth-telemedicine untuk intervensi pada kasus anak dengan autisme di masa pandemi COVID-19. Penelitian ini menggunakan metode literature review dengan menggunakan database Pubmed, Proquest, Sage Journal, dan Portal Garuda yang menghasilkan 9 artikel terinklusi. Penelitian terinklusi dilaksanakan pada rentang waktu dinyatakannya COVID-19 sebagai pandemi, yaitu tanggal 11 Maret 2020 hingga 1 Mei 2022. Hasil penelitian menunjukkan bahwa intervensi menghasilkan dampak pada anak dengan autisme berupa pengurangan perilaku yang ditargetkan, dan meningkatnya keterampilan. Selain itu pada cargeiver dijumpai peningkatan kepuasan dan persepsi mengenai pelayanan telehealth. Bagi penyedia layanan telehealth, dijumpai artikel yang menjelaskan tentang persepsi mengenai layanan telehealth tersebut. Berdasarkan temuan yang didapat, pelayanan telehealth di rekomendasikan bagi anak dengan autisme, para caregiver baik orang tua ataupun  bukan, penyedia jasa layanan juga di rekomendasikan jika ingin menyelenggarakan layanan telehealth berdasarkan temuan berupa tingkat kepuasan dan perkembangan yang muncul setelah intervensi. Sedangkan bagi pemerintah diharapkan mengembangkan kebijakan dan program terkait dengan telehealth terutama di masa pandemi, sehingga masyarakat yang membutuhkan tetap mendapat pelayanan yang dibutuhkan.

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The world is being hit by the COVID-19 pandemic. Governments in various countries set protocols for the spread of the COVID-19 virus. The protocol limits access to health services, the face-to-face service system is minimized. This has an impact on children with autism. According to Kaplan, children with autism symptoms cannot be treated with medical drugs, but with education and behavioral interventions. However, before the pandemic, education and intervention were generally carried out face-to-face. The solution to this problem is the use of remote health services or telehealth. This study is a study that discusses how telehealth is used for intervention in cases of children with autism during the COVID-19 pandemic. This study uses a literature review method using the Pubmed, Proquest, Sage Journal, and Garuda Portal databases which produces 9 included articles. Inclusive research was carried out during the time period that COVID-19 was declared a pandemic, namely March 11, 2020 to May 1, 2022. The results showed that the intervention had an impact on children with autism in the form of a reduction in targeted behavior and skills. In addition to the carrier, increased satisfaction and perception of telehealth services. For telehealth service providers, article explain the perception of the telehealth service. Based on the findings obtained, telehealth services are recommended for children with autism, caregivers, whether parents or not. Service providers are also recommended if they want to provide telehealth services based on the findings about the level of satisfaction and development that appears after the intervention. Meanwhile, the government is expected to develop policies and programs related to telehealth, especially during the pandemic, so that people in need can still receive the services they need."