Ditemukan 2 dokumen yang sesuai dengan query
Bayu Kusuma Wijaya
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ABSTRAKInstitusi keuangan seperti perusahaan pembiayaan sangat memanfaatkan teknologi informasi TI dalam menjalankan proses bisnisnya agar segala transaksi keuangan yang dilakukan tercatat dan dapat dipertanggungjawabkan Dukungan operasional harian dari sisi teknologi informasi pun menjadi penting Hal ini kemudian membuat peran IT Helpdesk dalam melayani permintaan permintaan bantuan dan pemecahan masalah dari pengguna baik perangkat keras perangkat lunak maupun infrastruktur jaringan menjadi sangat penting Diharapkan IT Helpdesk memberikan respon atas permintaan yang masuk dengan efektif dan efisien Namun layanan TI yang diberikan IT Helpdesk saat ini belum dapat diperkirakan waktu penyelesaiannya Salah satu penyebabnya adalah layanan TI pada IT Helpdesk belum didukung dengan adanya manajemen operasi layanan IT Helpdesk secara formal Penelitian ini bertujuan untuk menyusun proses proses operasi layanan TI Helpdesk dan rekomendasi fitur fitur yang harus dimiliki oleh aplikasi yang digunakan oleh tim IT Helpdesk Diharapkan dengan adanya proses proses dan peralatan tools yang efektif dan efisien dapat meningkatkan kualitas layanan TI yang diberikan oleh IT Helpdesk
ABSTRACTFinancial institution as finance company is very depending on information technology IT for running its business process in order to ensure every financial transactions that has been executed are recorded and can be accounted Daily operational support from information technology has become very important IT Helpdesk rsquo s role in providing service for many requests and problem solving for users related to hardware software and network infrastructure are very crucial IT Helpdesk are expected to respond the incoming requests effectively and efficiently But currently IT Helpdesk could not give expected time to resolve request for IT services which they provided One of the reasons is IT Helpdesk is not yet supported with a formalized IT Helpdesk service operation management The purpose of this research is to develop IT Helpdesk service operation management and recognize the required features of tools to be used by IT Helpdesk team Hopefully the new processes and tools features can improve the quality of IT service provided by IT Helpdesk , Financial institution as finance company is very depending on information technology IT for running its business process in order to ensure every financial transactions that has been executed are recorded and can be accounted Daily operational support from information technology has become very important IT Helpdesk rsquo s role in providing service for many requests and problem solving for users related to hardware software and network infrastructure are very crucial IT Helpdesk are expected to respond the incoming requests effectively and efficiently But currently IT Helpdesk could not give expected time to resolve request for IT services which they provided One of the reasons is IT Helpdesk is not yet supported with a formalized IT Helpdesk service operation management The purpose of this research is to develop IT Helpdesk service operation management and recognize the required features of tools to be used by IT Helpdesk team Hopefully the new processes and tools features can improve the quality of IT service provided by IT Helpdesk ]"
Fakultas Ilmu Komputer Universitas Indonesia, 2015
TA-PDF
UI - Tugas Akhir Universitas Indonesia Library
Rakhmawati Zulfitria
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ABSTRAKLaporan magang ini membahas mengenai bagaimana prosedur penerimaan dan penanganan persediaan produksi untuk produk pompa air baik yang berupa safety part maupun yang non safety part seperti baut motor cover joint dan sebagainya yang diterapkan dalam perusahaan PT X Unit Bisnis Pompa Air Laporan ini juga membahas bagaimana penerapan aktual dari prosedur tersebut dan perbandingannya dengan teori pembelajaran mengenai manajemen operasional khususnya dalam manajemen persediaan Metode pengumpulan data yang dilakukan untuk penulisan laporan ini menggunakan teknik pengamatan dan wawancara dengan beberapa petugas lapangan di area gudang Hasil dari laporan ini menyimpulkan bahwa perusahaan PT X khususnya Unit Bisnis Pompa Air memiliki prosedur yang sudah sesuai dengan teori pembelajaran namun dalam pelaksanaan aktual masih belum sesuai di beberapa bagian
ABSTRACTThis internship report discuss about how production inventory handling admission procedures of waterpump product either of safety parts or non safety parts such as bolt motor cover joint etc that applied in the company of PT X Waterpump Business Unit This report also discuss how the actual implementation of this procedure and its comparison with theoretical learning about the operational management especially in inventory management The method of collecting data in this report uses observation technique and interviews with some fieldworkers in warehouse area The results of this report is the company PT X especially Business Unit Waterpump has established procedures in accordance with the theory of learning but the actual implementation is still not appropriate in some parts ;This internship report discuss about how production inventory handling admission procedures of waterpump product either of safety parts or non safety parts such as bolt motor cover joint etc that applied in the company of PT X Waterpump Business Unit This report also discuss how the actual implementation of this procedure and its comparison with theoretical learning about the operational management especially in inventory management The method of collecting data in this report uses observation technique and interviews with some fieldworkers in warehouse area The results of this report is the company PT X especially Business Unit Waterpump has established procedures in accordance with the theory of learning but the actual implementation is still not appropriate in some parts ;This internship report discuss about how production inventory handling admission procedures of waterpump product either of safety parts or non safety parts such as bolt motor cover joint etc that applied in the company of PT X Waterpump Business Unit This report also discuss how the actual implementation of this procedure and its comparison with theoretical learning about the operational management especially in inventory management The method of collecting data in this report uses observation technique and interviews with some fieldworkers in warehouse area The results of this report is the company PT X especially Business Unit Waterpump has established procedures in accordance with the theory of learning but the actual implementation is still not appropriate in some parts , This internship report discuss about how production inventory handling admission procedures of waterpump product either of safety parts or non safety parts such as bolt motor cover joint etc that applied in the company of PT X Waterpump Business Unit This report also discuss how the actual implementation of this procedure and its comparison with theoretical learning about the operational management especially in inventory management The method of collecting data in this report uses observation technique and interviews with some fieldworkers in warehouse area The results of this report is the company PT X especially Business Unit Waterpump has established procedures in accordance with the theory of learning but the actual implementation is still not appropriate in some parts ]"
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
TA-PDF
UI - Tugas Akhir Universitas Indonesia Library
