Ditemukan 3 dokumen yang sesuai dengan query
Griesinger, Frank Kern
New York: McGraw-Hill Book , 1974
651.7 GRI h
Buku Teks Universitas Indonesia Library
Giere, Nancy M.
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Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organizations goals and objectives. It discusses how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organizations products, services and systems ...
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Alexandria, VA: [American Society for Training & Development Press, American Society for Training & Development Press], 2000
e20435432
eBooks Universitas Indonesia Library
Anderson, Kristin
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers ...
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New York: American Management Association, 1992
e20440816
eBooks Universitas Indonesia Library
