Ditemukan 2 dokumen yang sesuai dengan query
Caputo, Janette S.
Phoenix: AZ Cry Press , 1991
158.7 CAP s
Buku Teks Universitas Indonesia Library
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Emotions are prevalent in the library workplace leading to many questions and areas of analysis worth exploring. For example, what tools for developing emotional intelligence are used effectively in library workplaces? How can emotional labor be managed to minimize the negative effects of emotion work? How can library employees express authentic emotions while still adhering to service expectations? How does dispositional affect how one experiences emotions -- influence relationships in the workplace? What role does ...
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United Kingdom: Emerald, 2017
e20469429
eBooks Universitas Indonesia Library
