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Hasil Pencarian

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Dedi Sunandar
Trasformasi korporasi manajemen PT. Hotel Indonesia Natour (PT. HIN) sebagai sebuah corporate dalam usaha kualitas pelayanan (servqual)
" PT Hotel Indonesia Natour (PT. HIN) as a corporate was built from the merger between PT Hotel Indonesia International (PT.HIN) and PT Natour in 2001. The decline of physical service quality (tangible) and the service level (intangible) will influence the competitive ability of the hotel business. A vertical and bureaucratic organization, the creating of cultural corporate devoid of market and competitive oriented enable decline of service quality to occur which also affect the functioning in ... "
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T22650
UI - Tesis Membership  Universitas Indonesia Library