Ditemukan 1 dokumen yang sesuai dengan query
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in a competitive environment every company must capable to deliver quality product and service to
customer. Total Quality Management (TQM) should be a solution since it is a management .system that
has orientation to customer satisfaction. TQM implementation needs a significant cost known as Cost of
Quality. This cost is needed to conduct a series of action plan to improve quality of product and service.
This research objectives is to calculate cost of quality in hospital which may different ...
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Jurnal Teknologi, 21 (4) Desember 2007 : 324-331, 2001
JUTE-21-4-Des2007-324
Artikel Jurnal Universitas Indonesia Library
