Ditemukan 3 dokumen yang sesuai dengan query
Cohen, William
New York: Amacom, American Management Association., 1986
620.0068 COH h
Buku Teks Universitas Indonesia Library
Fogg, C. Davis
New York: AMACOM, American Management Association, 1994
658.401 2 FOG t
Buku Teks Universitas Indonesia Library
Toporek, Adam
"
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand ...
"
New York: AMACOM American Management Association, 2015
658.812 TOP b
Buku Teks Universitas Indonesia Library
