Ditemukan 1 dokumen yang sesuai dengan query
Sad Dian Utomo
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Abstract. Citizen participation is a manifestation of people empowerment, an effort to improve people’s ability
in decision making, as well as an attempt to control society’s own future. Local government in Semarang is
aware of such urgency of participation and thus establishes the Center of Public Service Complaint Management
(CPSCM) as an institution to coordinate, implement, and manage people’s complaints of public service. This
research uses qualitative approach with Amstein’s ladder of citizen participation, and Burns, Hambleton &
Hogget’s ladder ...
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AIPRD-LOGICA, 2008
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Artikel Jurnal Universitas Indonesia Library
