Ditemukan 1 dokumen yang sesuai dengan query
Toporek, Adam
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On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand ...
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New York: AMACOM American Management Association, 2015
658.812 TOP b
Buku Teks Universitas Indonesia Library
