Ditemukan 1 dokumen yang sesuai dengan query
Tenny Rosanti
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The House of representative's library is one supporting component of the performance of the House of Representatives' member and its lines. With the changing of time, the library is demanded to provide a prompt and precise information services. Five dimensions of Servqual namely reliability, assurance, tangibles, empathy and responsiveness become the starting point to study about quality of the House of Representatives' library.
This research is to indentify the service quality of the House of representative's ...
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T14170
UI - Tesis Membership Universitas Indonesia Library
