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Hasil Pencarian

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Renanda Nia Rachmadita
Analisis kepuasan pemustaka terhadap kualitas layanan perpustkaan di perguruan tinggi vokasi dengan metode servqual dan importance performance analysis
" ABSTRAK
Library in Vocational Higher Education is required to provide the best services in facilities, learning environmentbased on the characteristics of vocational education. This study aims to measure the level of satisfaction of library services in vocational colleges. Data Collection Method. The questionnaires were distributed to 150 respondents including students and lecturersbased on five dimensions of Servqual. Data Analysis. The analysis was conducted by identifying the gap between perception and expectation using Importance Performance Analysis method. ... "
Yogyakarta: Perpustakaan Universitas Gajah Mada, 2018
BIPI 14:2 (2018)
Artikel Jurnal  Universitas Indonesia Library