Ditemukan 1 dokumen yang sesuai dengan query
Nicholas Wilson
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ABSTRACT
The purpose of this study is to analyze the effect of website design, reliability, time saved, product variety, and delivery performance towards customer satisfaction in the Indonesian e-commerce industry. The instrument for collecting the data is using the questionnaire. The number of samples that obtained in this study is 200 samples, in which, 15 of them should be omitted since those questionnaires weren't filled properly, resulted in a total of 185 samples being deemed usable ...
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Tangerang: Business School Universitas Pelita Harapan, 2019
338 DEREMA 14:1 (2019)
Artikel Jurnal Universitas Indonesia Library
