Ditemukan 1 dokumen yang sesuai dengan query
Maria Tries
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ACS recognizes that there is a need to improve their level of service and customer satisfaction overall in the company. This study discusses the various developments in the business climate that warrants a change and adoption of an appropriate strategy that has a Relationship Focus.
Customers in a business to business (B2B) environment are becoming more demanding and the transaction approach with them will not suffice. They believe in partnerships and a company that does not ...
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2001
T9304
UI - Tesis Membership Universitas Indonesia Library
