Ditemukan 1 dokumen yang sesuai dengan query
Long, John O.
"
ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique ...
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New York: [Springer, ], 2012
e20409952
eBooks Universitas Indonesia Library
