Ditemukan 1 dokumen yang sesuai dengan query
Logor, Yokavien Merry
"
The increasingly tight business competition owing to free trade mallet and to the increasing Risk Based Capital/RaC level stipulated by government, demanding insurance company serve to overcome those two issues so that it could survive in business. Internal efforts that companies must conduct among are the improvement of services quality. Excellent service quality is expected to results in customer satisfaction, and in turn, make customers loyal. If such condition could be achieved, companies will likely ...
"
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004
T13981
UI - Tesis Membership Universitas Indonesia Library
