Ditemukan 1 dokumen yang sesuai dengan query
Laughlin, Sara
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Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library?s goals and missions. Staff will also learn how to statistically document the new process?s performance, giving the library a means to quantify its effects. Gives ...
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Chicago: American Library association, 2008
e20435760
eBooks Universitas Indonesia Library
