Ditemukan 2 dokumen yang sesuai dengan query
Eva Prasetya Maulina
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Patient perception is one of essential measurement to assessed the quality of nurse performance. This study aimed to evaluate satisfaction the level of patient based on nurse performance after the implementation of Indonesian health coverage. This descriptive study involved 199 respondents in Tarakan hospital, Jakarta that were assed from aspects of gender, education, job, and income. The instrument used in this study Service Quality (ServQual) that consist of tangible, reliability, responsiveness, assurance, and empathy. The ...
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Depok: Universitas Indonesia, 2015
S60885
UI - Skripsi Membership Universitas Indonesia Library
Eva Prasetya Maulina
Depok: Fakultas Ilmu Keperawatan Universitas Indonesia, 2016
SP-Pdf
UI - Tugas Akhir Universitas Indonesia Library