Ditemukan 1 dokumen yang sesuai dengan query
Anderson, Kristin
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers ...
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New York: American Management Association, 1992
e20440816
eBooks Universitas Indonesia Library
