Ditemukan 1 dokumen yang sesuai dengan query
Albrecht, Albrecht
"
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation ...
"
Alexandria, VA: [American Society for Training & Development Press;, ], 2001
e20435505
eBooks Universitas Indonesia Library
