Ditemukan 1 dokumen yang sesuai dengan query
Agus Pramusinto
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Abstract. This paper discusses complaint handling mechanisms local leaders use for effective leadership. In a democratic government, public policy formulation is supposed to represent the interests of the citizens through a democratic political process. However, the involvement of the citizens is also needed during the public service delivery. A number of local leaders have built various complaint handling mechanisms tailored to channeling the voices of their citizenry. For example, the Mayor of Yogyakarta City ...
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2013
PDF
Artikel Jurnal Universitas Indonesia Library
