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"Pandemi COVID-19 menjadi tantangan besar bagi perekonomian global. Berbagai sektor mengalami kontraksi negatif pertumbuhan. Berbeda dengan sektor telekomunikasi yang mengalami peningkatan permintaan jaringan komunikasi dan internet yang menghasilkan kompetisi dalam memberikan pelayanan terbaik dan menjaga kepuasan pelanggannya. Termasuk PT Telekomunikasi Indonesia yang merupakan leading company industri telekomunikasi. Laporan Customer Experience Satisfaction Measurement menunjukkan perusahaan belum dapat mencapai target dalam pengelolaan kepuasan pelanggan yang diukur menggunakan Net Promoter Score (NPS), khususnya pada layanan wholesale network connectivity. Penelitian ini melakukan evaluasi terhadap model bisnis aktual perusahaan untuk peningkatan customer experience (CX) dengan melakukan transformasi digital di seluruh elemen model bisnis melalui proses wawancara kepada tiga narasumber yang berasal dari Direktorat Wholesale and Internasional Services yang bertanggung jawab dalam perumusan strategi dan kebijakan bisnis wholesale. Evaluasi model bisnis dilakukan dengan menggunakan business model canvas. Manfaat penelitian ini adalah dirumuskannya model bisnis digital baru bagi perusahaan khususnya segment wholesale yang mendukung dalam peningkatan customer experience layanan wholesale network connectivity. Evaluasi model bisnis divalidasi oleh Direktorat Wholesale and Internasional Services. Upaya peningkatan CX dilakukan melalui penyederhanaan proses-proses internal perusahaan, penawaran produk/layanan baru, kemudahan dalam delivery layanan, serta peningkatan fokus utama pada penggalian kebutuhan pelanggan. Usulan tersebut dapat dimanfaatkan perusahaan sebagai referensi dalam menyusun strategi transformasi layanan wholesale network connectivity.

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The COVID-19 pandemic is a major challenge for the global economy. Various sectors experienced a negative contraction in growth. In contrast to the telecommunications sector, which experienced an increase in demand for communication networks and the internet which resulting in making competition to provide the best service and maintain customer satisfaction. Including PT Telekomunikasi Indonesia which is a leading company in the telecommunications industry. The Customer Experience (CX) Satisfaction Measurement report shows the company has not been able to achieve the target in managing customer satisfaction as measured using the Net Promoter Score, especially in wholesale network connectivity services. This study evaluates the company's actual business model to improve customer experience by carrying out digital transformation in all elements of the business model through an interview process to three sources from the Wholesale and International Services Directorate who are responsible for formulating wholesale business strategies and policies. The evaluation of the business model is carried out using the business model canvas. The benefit of this research is the formulation of a new digital business model for the company, especially the wholesale segment that supports the improvement of customer experience for wholesale network connectivity services. The evaluation of the business model was validated by the Wholesale and International Services Directorate. Efforts to improve CX are carried out through simplifying the company's internal processes, offering new products/services, facilitating service delivery, and increasing the main focus on exploring customer needs. The company can use this proposal as a reference in formulating a wholesale network connectivity service transformation strategy."

"Dampak pandemi covid-19 yang terjadi sejak tahun 2020 khususnya di Indonesia mengakibatkan berbagai efek negatif maupun positif. Salah satu dampak negatif yaitu penurunan pendapatan perusahaan pada sektor jasa pengujian yang disebabkan perubahan perilaku konsumen dalam menggunakan teknologi. Dampak ini mengakibatkan penurunan pendapatan salah satu perusahaan jasa pengujian yaitu PT XYZ. Realisasi penjualan jasa pengujian perusahaan pada tahun 2020 dan 2021 tidak mencapai target yang ditetapkan. Untuk meningkatkan pendapatan perusahaan dapat melalui perubahan model bisnis. Penelitian ini bertujuan untuk melakukan analisis dan merumuskan strategi transformasi digital yang tepat dalam menghadapi perubahan perilaku konsumen pasca pandemi COVID-19 bagi kelangsungan bisnis PT XYZ. Penelitian ini merupakan studi kasus dengan metode kualitatif. Pengumpulan data dilakukan melalui proses wawancara, studi literatur, dan studi dokumen. Penyusunan rumusan strategi transformasi digital menggunakan Digital Leadership framework yang diliterasikan dengan penelitian lain melalui analisis 3C2S serta metode analisis Value Chain, Benchmarking, Porter 5’s Forces, PESTEL, dan SWOT. Hasil akhir penelitian telah dilakukan validasi internal berupa model bisnis baru bagi layanan jasa pengujian pada tempat studi kasus serta sepuluh rekomendasi strategi yang diharapkan dapat menjadi acuan dalam menghadapi perubahan perilaku konsumen pasca pandemi covid-19 agar bisnis perusahaan dapat bertumbuh dan berkembang.

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The impact of the Covid-19 pandemic that has occurred since 2020, especially in Indonesia, has resulted in various negative and positive effects. One of the negative impacts is a decrease in company revenue in the testing service sector due to changes in consumer behavior in using technology. This impact resulted in a decrease in the income of one of the testing service companies, namely PT XYZ. This research aims to analyze and formulate an appropriate digital transformation strategy in dealing with changes in consumer behavior after the COVID-19 pandemic for the continuity of PT XYZ's business. The formulation of a digital transformation strategy uses the Digital Leadership framework which is literate with other research through 3C2S analysis and Value Chain, Benchmarking, Porter 5's Forces, PESTEL, and SWOT analysis methods. The results of the research have been carried out internal validation in the form of a new business model for testing services at the case study site as well as ten strategic recommendations which are expected to be a reference in dealing with changes in consumer behavior after the Covid-19 pandemic so that the company's business can grow and develop."

"Penelitian ini bertujuan untuk mengetahui perubahan dan mengevaluasi efisiensi proses bisnis akuisisi kartu kredit pada Bank X setelah melakukan transformasi digital pada proses front-end sebagai salah satu respon terhadap pandemi Covid 19. Transformasi digital yang dilakukan oleh Bank X pada periode tersebut adalah pengembangan kanal yang digunakan untuk menerima dan mengelola aplikasi kartu kredit melalui sales tool untuk pengajuan melalui petugas sales, kanal website, dan super app. Penelitian ini berjenis studi kasus dengan pendekatan kualitatif dengan pengumpulan data melalui wawancara dan observasi dokumen sekunder berupa laporan tahunan, laporan keuangan, kilas kinerja, serta berita pada website perusahaan maupun media elektronik. Wawancara dilakukan dengan enam orang responden dari berbagai level unit kerja yang merupakan pihak yang menjadi bagian dari proses bisnis kartu kredit yang diteliti. Analisis data dilakukan dengan membangun model logis dari unit analisis dan melakukan komparasi dengan kriteria kinerja dari konsep manajemen proses bisnis (BPM). Penelitian ini menunjukkan bahwa transformasi digital memberikan manfaat efisiensi bagi proses bisnis akuisisi kartu kredit di Bank X dari segi pengurangan jumlah aktivitas, pengurangan siklus waktu serta pengurangan penggunaan sumber daya dengan memaksimalkan penggunaan perangkat lunak dan teknologi digital. Tingkat efisiensi yang dihasilkan pada setiap kanal berbeda secara keseluruhan pada proses front-end dan back-end.

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This study aims to acknowledge and evaluate credit card acquisition business process efficiency of Bank X subsequent to digital transformation on front-end process as response to Covid 19 pandemic. Digital transformation performed by Bank X in this period refered to channel development contained sales tool, website, and super app. It took qualitative method in the form of case study. Data were collected through interviews and observation towards Bank X’s  documents contain annual report, financial statement, performance highlight, and other publications on Bank X’s website and electronic media. The interviews were conducted with six respondents from different business unit that were in charge or responsible in such business process. Data analysis was carried out by building up logic models and comparation between the analysis units with the performance indicator of business process management (BPM) as measuring criteria. This study discovers that digital transformation give benefits of efficiency to bank X’s credit card acquisition business process. It is obtained through reducing activities conducted, cycle time, and usage of resources, particularly labor  due to the removal of some activities and digital  technology utilization. Each acquisition channel generates efficiency in different level."

"Integrasi transportasi publik DKI dilakukan dalam implementasi intelligence transportation system guna mencapai konsep future of mobility. Integrasi dilakukan dalam tiga tahap hingga tahun 2030. Pada tahun 2020 tahap II dilaksanakan, tetapi pandemi Covid-19 berdampak terhadap proses transformasi bisnis. Salah satunya adalah PT Transportasi Jakarta yang mengalami dampak tidak tercapai target penerapan konsep future of mobility yang hanya terimplementasi sebesar 52,97% dari target yang diharapkan. Perusahaan perlu melakukan adaptasi terkait dengan strategi bisnis yang dijalankan, sehingga target yang direncanakan tepat waktu. Penelitian ini akan menganalisis dan merumuskan strategi transformasi digital dalam menghadapi future of mobility dan pandemi Covid-19. Penelitian ini merupakan studi kasus secara kualitatif dengan melakukan wawancara kepada pihak internal perusahaan dan studi dokumen. Pendekatan penelitian menggunakan open coding dan induktif. Perumusan strategi menggunakan teori Sunil Gupta yang dibandingkan dengan 4 peneliti lain untuk menghasilkan kerangka strategi bisnis digital. Hasil dari analisis penelitian yang diperoleh terdapat 19 rumusan strategi digital bisnis dalam memenuhi konsep future of mobility yaitu 6 strategi terkait dengan pelanggan sebagai pusat layanan, 4 strategi terkait konektivitas objek layanan, 2 strategi terhadap pengenaan harga yang dinamis, 3 strategi terkait integrasi transportasi publik, serta 4 strategi terkait kolaborasi seamless dan inovatif.

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The integration of DKI public transportation is carried out in the implementation of the intelligence transportation system in order to achieve the concept of future of mobility. Integration is carried out in three stages until 2030. In 2020 phase II was carried out, but the Covid-19 pandemic had an impact on the business transformation process. One of them is PT Transport Jakarta which experienced the impact of not achieving the target of implementing the future of mobility concept which was only implemented at 52.97% of the expected target. Companies need to make adaptations related to the business strategy that is being carried out, so that the planned targets are on time. This study will analyze and formulate a digital transformation strategy in the face of the future of mobility and the Covid-19 pandemic. This research is a qualitative case study by conducting interviews with the company's internal parties and document studies. The research approach uses open coding and inductive. The strategy formulation uses Sunil Gupta's theory which is compared with 4 other researchers to produce a digital business strategy framework. The results of the research analysis obtained are 19 digital business strategy formulations in meeting the future of mobility concept, namely 6 strategies related to customers as service centers, 4 strategies related to service object connectivity, 2 strategies for dynamic pricing, 3 strategies related to the integration of public transportation, and 4 strategies related to seamless and innovative collaboration."

"BNI telah menyusun corporate strategy 2021-2025 sebagai langkah transformasi digital menuju industri 4.0. Salah satu strategi yang dibentuk adalah pengelolaan risiko dan proses kredit sebagai enabler manajemen risiko. Pada strategi tersebut terdapat salah satu inisiatif yaitu penerapan end-to-end credit process melalui implementasi Loan Management System (LMS). BNI memiliki permasalahan dalam proses pinjaman yang belum sepenuhnya terintegrasi sehingga data/informasi antar proses tidak berkesinambungan. Permasalahan ini memberikan dampak pada kualitas kredit BNI yang dilihat dari nilai Non-Performing Loan (NPL). Dalam transformasi digital menuju industri 4.0, BNI perlu mengukur tingkat kesiapan organisasi sebagai acuan untuk memetakan arah transformasi. Dalam implementasi LMS, BNI perlu mengukur kematangan digital bisnis pinjaman yang menjadi dasar adopsi Sistem Informasi (SI)/Teknologi Informasi (TI). Sebagai bagian dari dukungan SI/TI, BNI perlu mengukur manfaat ekonomi yang diperoleh atas implementasi SI/TI tersebut. Pada penelitian ini, kesiapan BNI menuju industri 4.0 diukur menggunakan model SIMMI 4.0 (System Integration Maturity Model Industry 4.0) yang dapat digunakan oleh berbagai industri. Kematangan digital bisnis pinjaman diukur menggunakan model Gartner Digital Maturity yang memiliki fokus pada produk dan jasa industri perbankan. Manfaat ekonomi implementasi SI/TI diukur menggunakan Kerangka Manfaat Bisnis Generik SI/TI. Hasil penelitian menunjukan BNI dalam tingkat kesiapan 3 yaitu horizontal and vertical digitization. BNI membutuhkan perbaikan untuk mencapai industri 4.0 melalui 4 tahapan yaitu integrasi proses dan data internal, integrasi vertikal, integrasi horizontal, dan integrasi ujung ke ujung. Kematangan digital bisnis pinjaman BNI berada pada tingkat dua yaitu digital beginner. BNI perlu meningkatkan platform strategy dan mengadopsi teknologi pada bisnis pinjaman. Manfaat ekonomi yang diperoleh dari implementasi LMS dari sisi peningkatan pendapatan bunga karena meningkatnya produktivitas Relationship Manager (RM) dan penurunan nilai Cadangan Kerugian Penurunan Nilai (CKPN) karena menurunnya nilai NPL.

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BNI has prepared towards to industry 4.0. one of the strategies established is risk management and credit processes as enablers. One of the initiatives in this strategy is the implementation of and end-to-end credit process through the implementation of the Loan Management System (LMS). BNI has problems in the loan processes that have not been fully integrated, so that data/information between processes is not sustainable. This problem has an impact on BNI’s credit quality as seen from the value of Non-Performing Loan (NPL). In the digital transformation towards industry 4.0, BNI Needs to measure the level of organizational readiness as a reference to map the direction of transformation. In implementing LMS, BNI needs to measure the digital maturity of the loan business which the basis for the adoption of Information System (IS)/ Information Technology (IT). As part of IS/IT support, BNI needs to measure the economic benefit derived from the IS/IT implementation. In this study, BNI’s readiness towards industry 4.0 was measured using SIMMI 4.0 model (System Integration Maturity Model Industry 4.0) which can be used by various industries. The digital maturity of the loan business is measured using Gartner Digital Maturity model, which focuses on banking industry products and services. The economic benefits of IS/IT implementation are measured using the IS/IT Generic Business Benefit Framework. The results showed that BNI was in readiness level 3 which means horizontal and vertical digitization. The digital maturity of BNI’s loan business is at level two which means digital beginner. BNI needs to improve their strategy platform and adopt technology in the loan business. Economic benefits derived from the implementation of LMS in terms of increasing interest income due to increased productivity of Relationship Manager (RM) and decreased value of Expected Credit Loss (ECL) due to decreased NPL."

"Kemajuan teknologi menyebabkan peningkatan produktivitas dan mendorong efisiensi dalam berbagai aspek kehidupan, termasuk sektor perbankan. Semakin efisien dan produktif suatu bank akan meningkatkan kapasitas bersaing dan menguasai pasar, sehingga diharapkan akan meningkatkan profitabilitas bank. Temuan empiris menunjukkan bahwa sebagian besar bank telah menjadikan adopsi teknologi perbankan digital sebagai strategi utama yang diterapkan. Penelitian ini bertujuan menganalisis pengaruh transformasi digital terhadap profitabilitas bank di Negara Berkembang ASEAN, diantaranya Indonesia, Malaysia, Thailand, Filipina, dan Vietnam. Objek penelitian terdaftar di Bursa Efek serta memiliki kelengkapan data laporan keuangan dan laporan tahunan dari tahun 2013 hingga 2022, yang kemudian diperoleh sampel sebanyak 75 bank. Variabel dependen adalah Profitabilitas Bank yang diukur menggunakan ROA, ROE, dan NIM, sedangkan variabel independen berupa Transformasi Digital, serta terdapat variabel kontrol berupa Diversifikasi Pendapatan, Tingkat Pertumbuhan PDB, Rasio Ekuitas terhadap Aset, Total Aset, dan Rasio Hutang terhadap Aset. Dengan menggunakan regresi Fixed Effect Model, ditemukan bahwa terdapat pengaruh signifikan pada level 1% antara Transformasi Digital terhadap Profitabilitas Bank, dimana pengaruh ini memiliki arah yang negatif.

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Technological advances lead to increased productivity and encourage efficiency in various aspects of life, including the banking sector. The more efficient and productive a bank will increase its competitive capacity and dominate the market, it is hoped that this will increase the bank's profitability. Empirical findings show that most banks have made the adoption of digital banking technology the main strategy implemented. This research aims to analyze the influence of digital transformation on bank profitability in ASEAN emerging countries, including Indonesia, Malaysia, Thailand, Philippines, and Vietnam. The research object is registered on the Stock Exchange and has complete financial report data and annual reports from 2013 to 2022, from which a sample of 75 banks was obtained. The dependent variable is Bank Profitability which is measured using ROA, ROE, and NIM, while the independent variable is Digital Transformation, and there are control variables in the form of Income Diversification, GDP Growth Rate, Equity to Asset Ratio, Total Assets, and Debt to Asset Ratio. By using Fixed Effect Model regression, it was found that there was a significant influence at the 1% level between Digital Transformation and Bank Profitability, where this influence had a negative direction."

"Menurut tingkat permintaan ekspor terhadap industri manufaktur sepatu dunia diperkirakan akan memengaruhi stabilitas perusahaan-perusahaan pada industri ini di Indonesia. Untuk dapat terus bersaing, diperlukan adanya inovasi dan strategi yang mumpuni di masa sekarang ini, dengan tujuan mempertahankan dan meningkatkan kepercayaan buyer. Inovasi dan strategi dapat dicapai dengan penerapan digital transformasi pada proses produksi dan logistik internal perusahaan, dimana salah satu penerapannya adalah dengan implementasi sistem informasi yang mendukung proses produksi dan logistik internal. Penelitian ini meneliti proses produksi dan logistik internal perusahaan manufaktur sepatu dan merancang proses bisnis yang menginkorporasikan sistem informasi terintegrasi dalam prosesnya selama operasional perusahaan berlangsung. Didapatkan hasil rancangan sistem informasi melalui metode System Development Life Cycle (SDLC) yang terdiri atas tiga sistem. Hasil perancangan berupa use case scenario and diagram, DFD, ERD, activity diagram, dan rancangan interface dari sistem informasi. Sistem informasi yang dirancang dapat mencapai 4 tahap pengembangan teknologi pada tranformasi digital proses penjualan, yaitu digitalisasi, integrasi data, otomatisasi proses, dan integrasi sistem.

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The global decline in export demand for the shoe manufacturing industry is expected to affect the stability of companies in this industry in Indonesia. To be able to continue to compete, innovation and qualified strategies are needed today, with the aim of maintaining and increasing consumer confidence. These innovations and strategies can be achieved by implementing digital transformation in the company's internal production and logistics processes, where one of the applications is the implementation of information systems that support the production and internal logistics processes. This research examines the production and internal logistics processes of shoe manufacturing companies and designs business processes that incorporate integrated information systems in the process during company operations. The results of designing information systems through the System Development Life Cycle (SDLC) method consisting of three systems were obtained. The design results are in the form of use case Scenarios, DFD, ERD, Activity Diagrams, and information system interface designs. The designed information system can achieve 3 stages of technology development in the digital transformation of the sales process, namely digitization, data integration, process automation, and integration system."

"The advancement of technology, such as data analytics and AI, has led to the birth of Industry 4.0, in which technology seems to be at the centre of development. However, as the COVID-19 pandemic created havoc, the entire world production chain was seriously affected, highlighting that machines alone, although fully connected and automated, cannot function without people.This book addresses contemporary issues and the impact of digital transformation on individuals, businesses and governments in Asia. As Asian nations are moving fast towards the digital economy, this edited collection offers new perspectives on understanding emerging business opportunities as well as the challenges faced. Chapters explore the variables that accelerate digital transformation, notably the COVID-19 pandemic, the rapid development of information and communication technology, AI, big data and affordable internet access, and their impact on business and society.With rich, empirical studies from leading researchers, this book will be a reference for academics and scholars across business disciplines, including information, technology and innovation management, organisational and strategic management, as well as those interested in industrial development."

"Laporan magang ini bertujuan untuk menganalisis strategi business-to-business (B2B) pada Divisi Wholesale Service PT Telkom Indonesia. Data diperoleh menggunakan data kualitatif dengan mewawancarai beberapa karyawan yang terlibat dalam kegiatan yang dilakukan oleh Divisi Wholesale Service dalam pencapaian target tahun 2016. Account Management berperan besar dalam pencapaian target tersebut dimana Account Management melakukan kegiatan penawaran produk kepada pelanggan dengan menggunakan strategi business-to-business. Pelanggan dari Divisi Wholesale Service adalah perusahaan yang bergerak di bidang telekomunikasi yang menawarkan produk kepada end user. Pelanggan tersebut disebut oleh Divisi Wholesale Service dengan OLO (Other Licensed Operator), yang terdiri dari Indosat, XL, Smartfren, Smart, STI (Sampoerna Telekomunikasi Indonesia), Hutchison 3 Indonesia, Btel (Bakrie Telecom) dan BBT (Batam Bintan Telekomunikasi).

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The objective of this internship report is to analyze the business-to-business strategies in the Wholesale Service Division of PT Telkom Indonesia. Data was collected using qualitative techniques along with interviewing employees whom are involved in the activities of the Wholesale Service Division which are undertaken in order to achieve their targets in 2016. The Account Management team has a big role in achieving those targets, which is why they offer new products to existing customers using business-to-business strategies. Customers of the Wholesale Service Division are telecommunication companies called OLO (Other Licensed Operator). They are; Indosat, XL, Smartfren, Smart, STI (Sampoerna Telekomunikasi Indonesia), Hutchison 3 Indonesia, Btel (Bakrie Telecom) and BBT (Batam Bintan Telekomunikasi). They all offer different products to the end users."

"Pada tahun 2006 pertumbuhan bisnis operator telekomunikasi di Indonesia mengalami saturasi. Hal ini mendorong operator untuk mengimplementasikan layanan data berbasis teknologi 3G yang diramalkan akan kembali meningkatkan pertumbuhan dan diperkuat oleh kajian akademis yang mengindikasikan layaknya bisnis ini diimplementasikan. Hingga tahun 2013, pertumbuhan bisnis industri ini tidak terjadi dan tidak sesuai dengan hasil peramalan. Tesis ini bertujuan melakukan evaluasi kelayakan implementasi layanan 3G di operator telekomunikasi Indonesia pada tahun 2006-2013 khususnya PT Indosat Tbk, untuk penguatan teori atau asumsi yang digunakan dalam peramalan Indosat. Penelitian ini menggunakan data aktual annual report operator tahun 2006-2013 yang sudah dipublikasikan dan data peramalan pihak ketiga yang dijadikan acuan dan diolah dalam penelitian sebelumnya. Hasil evaluasi kelayakan implementasi 3G pada bisnis telekomunikasi seluler di indonesia tahun 2006-2013 dapat memperkuat teori dan asumsi yang dipergunakan dalam penelitian tersebut.

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In 2006 growth in the Indonesian telecommunications operators experiencing saturation. This prompts the operator to implement 3G technology-based data services are Peramalan to again increase growth and reinforced by academic studies that indicate a business like this is implemented. Until the year 2013, the growth of this industry is not the case and not in accordance with the results of Peramalaning. This thesis aims to evaluate the feasibility of the implementation of 3G services in telecom operators in Indonesia in 2006-2013, especially PT Indosat Tbk, for strengthening the theory or assumptions used in the previous study. This study uses actual data carrier in 2006-2013 annual report that has been published and the data Peramalaning third parties referenced and has been treated in previous research. The results of the evaluation of the feasibility of the implementation of 3G mobile telecommunications business in Indonesia in 2006-2013 to strengthen the theory and assumptions used in the study."