Hasil Pencarian  ::  Simpan CSV :: Kembali

"Industri konstruksi merupakan salah satu sektor terpenting bagi pertumbuhan ekonomi dan dapat menetapkan standar tinggi bagi pertumbuhan ekonomi negara. Memastikan kualitas proyek konstruksi sangat penting dan ini dapat dilakukan dengan menggunakan metode seperti Total Quality Management (TQM). Penelitian ini mengambil studi kasus di PT Pertamina Marine Engineering, salah satu perusahaan dengan bisnis jasa konstruksi di Indonesia yang didirikan pada tahun 1991. Meskipun Sistem Manajemen Mutu (SMM) perusahaan sudah disertifikasi ISO 9001: 2015, itu tidak berarti bahwa TQM mereka telah digunakan dengan tepat di seluruh organisasi. Oleh karena itu, diperlukan strategi untuk membuat implementasi TQM yang tepat dan efektif. Penelitian ini bertujuan untuk menggunakan pemodelan dinamika sistem untuk mengembangkan rencana implementasi TQM yang efektif agar dapat meningkatkan performa proyek konstruksi perusahaan. Pembentukan model konseptual yang disajikan dalam bentuk Causal Loop Diagram (CLD), System Diagram, dan Stock and Flow Diagram (SFD). Work Accepted by Client, Undiscovered Rework, Worklist, Project Profit, Project Cost, dan TQM Implementation Value adalah indikator output pada model ini. Empat intervensi kebijakan dilakukan pada simulasi model dan diterapkan pada empat skenario yang berbeda-beda untuk mengetahui behaviour dari sistem sehingga dapat dianalisis rekomendasi kebijakan perusahaan yang lebih baik kedepannya.

---

The construction industry is one of the most important sectors for economic growth and can set high standards for the country's economic growth. Ensuring the quality of construction projects is critical and this can be done using methods such as Total Quality Management (TQM). This research takes the case of TQM implementation at PT Pertamina Marine Engineering, one of the companies with construction service business in Indonesia established in 1991. Although a company's Quality Management System (QMS) is already ISO 9001:2015 certified, it does not mean that their TQM has been used appropriately throughout the organization. Therefore, a strategy is needed to make the implementation of TQM appropriate and effective. This study aims to use system dynamics modeling to develop an effective TQM implementation plan in order to improve the performance of the company's construction projects. The formation of conceptual models presented in the form of Causal Loop Diagram (CLD), System Diagram, and Stock & Flow Diagram (SFD). Work Accepted by Client, Undiscovered Rework, Worklist, Project Profit, Project Cost, and TQM Implementation Value are output. Four policy interventions were carried out in the simulation model and applied to four different scenarios to determine the behavior of the system."

"Pemerintah Indonesia telah menaikkan harga BBM melalui Keputusan Menteri Energi dan Sumber Daya Mineral Nomor 218.K/MG.01/MEM.M/2022. Hal ini merespons kenaikan anggaran subsidi energi sebesar Rp502,4 triliun. Selain itu, kondisi geopolitik dunia yang penuh ketidakpastian, misalnya perang antara Rusia dan Ukraina yang sangat mempengaruhi harga komoditas energi di pasar dunia. Hal inilah yang melatarbelakangi pemerintah mengubah konsumsi bahan bakar menjadi energi listrik. Penggunaan energi listrik pada skenario optimis mencapai 409 TWH pada tahun 2030, sedangkan pada skenario moderat diperkirakan penggunaan listrik pada tahun 2030 mencapai 390TWH dibandingkan tahun 2021 sebesar 253-256 TWH. Melihat kondisi tersebut, sektor ketenagalistrikan akan mengalami pertumbuhan yang luar biasa. Permasalahan terkait keselamatan ketenagalistrikan, baik dari segi instalasi, kualitas produk dan material, hingga sistem manajemen penyedia jasa dan produsen material ketenagalistrikan, harus menjadi prioritas utama dalam pengembangan industri. PT XYZ Sebagai LPK yang terakreditasi menerapkan sistem manajemen mutu berdasarkan ISO 9001 yang merupakan bagian dari standar ISO 9000 yang erat kaitannya dengan TQM. TQM telah menarik perhatian karena dampaknya yang signifikan terhadap kinerja. Penelitian ini mempelajari korelasi antara praktik TQM dan Kinerja Organisasi (OP) pada PT XYZ, untuk memberikan data bagi manajemen PT XYZ dalam mengembangkan kebijakan untuk menjaga keunggulan kompetitif mereka. Pengumpulan data akan dilakukan dengan menggunakan metode survei kemudian diolah menggunakan metode SEM untuk mengetahui hubungan antar variabel. Penelitian yang dilakukan pada tahun 2024 menunjukkan hasil bahwa TQM sebagai serangkaian kegiatan mempunyai dampak langsung dan positif terhadap OP. Nilai Loading menunjukkan korelasi yang kuat antara implementasi TQM dengan OP.

---

Indonesian government has increased fuel prices through Decree 218.K/MG.01/MEM.M/2022. This is in response to an increase in the energy subsidy budget of IDR 502.4 trillion. Apart from that, current world geopolitical conditions which has greatly influenced the price of energy commodities on the world market. This is made government start to change fossil fuel usage into electrical energy. Electrical energy use in the optimistic scenario reaches 409 TWH in 2030 compared to 2021 of 253-256 TWH, the result is electricity sector will experience extraordinary growth. Issues related to electricity safety, in terms of installation, product and material quality, of service providers and electricity material producers , must be a top priority in industrial development. Nowadays TQM has attracted attention because of its significant impact on performance. This research studies the correlation between TQM practices and Organizational Performance(OP) at PT XYZ, to provide data for PT XYZ management in developing policies to maintain their competitive advantage. Research conducted in 2024 shows the results that TQM as a series of activities has a direct and positive impact on OP."

"Penerapan Sistem Manajemen Mutu, Sistem Manajemen Lingkungan dan Sistem Manajemen Keselamatan dan Kesehatan Kerja pada pengelolaan proyek konstruksi merupakan keniscayaan dan juga harus berorientasi pada peningkatan berkelanjutan. Industri konstruksi menggunakan semua sumber daya ekonomi, sosial, dan lingkungan yang berada pada titik kritis sehingga mereka harus harmonis dan efisiensi. Pengembangan model integrasi proses yang menjadi tujuan penelitian ini diusulkan agar penerapan sistem manajemen yang ada berdampak signifikan pada peningkatan keberlanjutan proyek konstruksi terutama pada aspek penurunan risiko ekonomi, sosial dan lingkungan, penyelenggaraan organisasi yang baik, transparan dan akuntabel, optimalisasi sumber daya, penerapan penghargaan dan hukuman, dan pengembangan inovasi teknologi baru. Penelitian ini menggunakan metode studi kasus pada penerapan sistem manajemen dalam pengelolaan proyek konstruksi di perusahaan milik negara bidang pekerjaan umum. Proses integrasi sistem manajemen dengan klausul dan sub klausul dalam struktur ISO:2015 mempengaruhi sistem untuk mencapai peningkatan berkelanjutan. Hubungan antar klausul integrasi proses saling mempengaruhi dalam pendekatan PDCA yang merupakan struktur utama standar sistem manajemen. Kepemimpinan, kebijakan dan perencanaan merupakan faktor penting keberhasilan penerapan integrasi proses.

---

Application of the quality management system, environmental management system and management system of safety and occupational health on the construction project management is a must and should be oriented to the sustainable improvement. Construction industry uses all of economic, social, and environment resource that are at a critical point so that they must be harmonized and efficiency. Development of model integration process into this proposed research objectives in order that the implementation of the management system, there is a significant impact on improving the sustainability of construction project, especially risk reduction of economic, social and environmental, organizing a good organization, transparent and accountable, optimization of resources, application of reward and punishment and development of new innovation technologies.

This research method using case studies on the application of management systems of construction project management in state owned companies in the field of public works. The integration process of management systems with the clauses and sub clauses in the structure of ISO 2015 affects the system to achieve a sustainable improvement. Process integration clause relations interplay in the PDCA approach, which is the main structure of the standard management system. Leadership, policy and planning important factor successes the implementation of the integration process."

"Total Quality Management (TQM) merupakan sistem manajemen yang mengangkat kualitas sebagai strategi usaha dan berorientasi kepada kepuasan pelanggan dengan cara melibatkan pelanggan dan se1uruh.anggota organisasi. Total berarti seluruh sisteng Quality berarti karekteristik memenuhi kebutuhan pelanqgan dan Management berarti proses komunikasi dua arah. Biasanya TQM di-implementasikan pada bidang manufaktur, dan kita akan mencoba apakah TQM bisa di-implementasikan pada bidang pendidikan yang sudah banyak dipraktekkan di luar negeri (Inggris, Amerika dan Jepang). TQM dapat dicapai melalui pendekatan sbb:~ Fokus pada pelanggan (mahasiswa).~ Memiliki obsesi yang tinggi terhadap kualitas.~ Menggunakan pendekatan ilmiah dalam mengambil keputusan dan pemecahan masalah.~ Memiliki komitmen jangka panjang.~ Membutuhkan kerjasama tim (teamwork)~ Memperbaiki proses secara berkesinambungan.~ Menyelenggarakan pendidikan dan pelatihan.~ Memberikan kebebasan yang terkendali.~ Memiliki kesatuan tujuan.~ Adanya keterlibatan dan pemberdayaan karyawan. TQM pada proses belajar-mengajar memfokuskan perhatian pada fungsi manajemen untuk mengubah usaha dosen dan mahasiswa selalu belajar. Kekuatan model belajar-mengajar TQM yaitu malalui pertemuan yang berkelanjutan, penciptaan kelompok belajar, penggunaan kerjaeama, perbaikan yang berkelanjutan, melihat umpan balik, pembagian tanggungjawab dan pembekalan pengajar. Diharapkan dengan Cara ini akan memberikan kontribusi pada pengembangan kualitas mahasiswa, lulusan, pengajar (dosen), dan secara umum kualitas institusi. "

"ABSTRACTThis research specifically aims to determine the role of leadership in encouraging organizations in implementing the principles of TQM in the Universitas Negeri Padang Library Descriptive research method with qualitative approach. Data collection through observation, interview and document analysis. Subjects in this study are leaders, sub-heads, events, facts, documents and various forms of efforts, programs or library activities. The object of this research is leadership in TQM which is implemented in Universitas Negeri Padang Library. The results of research related to the role of leadership in the library of universities can be seen from (1) the leader develops the vision and sets the direction and strategy of the college library to produce the changes needed to achieve the vision; (2) the leader communicates the goals to be achieved through statements and deeds to anyone who may be required to give eject to the formation of team that understands the vision and strategy of college library; (3) leaders provide motivation for library librarians and librarians; and (4) the leader must be able to create the desired change of the user and is very useful for the progress of the college library through the provision of new services desired by the user and the new approach in working relationships that help the college libraries compete."

"Entry barrier is decrease progressively in era globalization. Because of that quality of product and sen/ice must been takencare. Total of Quality Management ( TQM) represent management quality of service which cannot be disregarded, considering society claim govemment organization have to become servant, government organization must became steward to serve entrepreuner and society because our entrepreneur and society want get service from government organization quick, accurate and trusted.National Agency of Drug and Food Control (NADFC) since year 2001 haveintended to implement good service program which in line with TQM, but in its applying still face some constraint so that good service able to satisfied customer/ client not yet fully can be executed.To know how far applying of TQM and constraints faced and why service not doing better its need research scientifically.Leadership, Komitmen, Process and Product in Organization is to represent very important organizational pillar in applying of TQM (ISO 9000). which must evaluate continually that because of staff and head in band quality control of narcotic and psikotropic are beiing sample population I tne research each officer work with profesional speed, credible as according to organizational culture of NADFC so satisfaction of customer/client can be reach.Sampel determined with technique of Non Probability Sampling Purposive That mean Sampel have been determined owning certain specification and strata with use kuesioner.That kuesioner are full with quesition and andswer with use likert scale disseminating containing kuesioner of question with answer by usinglikert scale, result of kuesioner analysed correlationly doubled regresi and constructively SPSS program 11.5Result of research to Leadership factors, Komitmen, Process and Product in Organization is to represent Organizational Pillar according to in TQM theory have strong relation with Satisfaction of customerlclient, and although in general the quality of service have good but still a lot need improvement and repair. From is fourth of the factor which most having an effect on is leadershipConstraints which still faced among others is Leadership which not yet is fully executed second, total quality execution still not yet fully become head komitmen head and staf that still found by oflioer give less dissatisfactory and non professional service to the customer/ client, third is less looked after by isfacilities and basic facilities so that not yet futilled of short examination time According to TQM theory tht is new paradigm, head have to assume subordinate is cutomer/client which must be listened by sigh and hislits suggestion so that reaching of communications which either through horizontal and is vertical.Thats fourth of factor above in the reality most having an effecton in satisfaction of customer/client is leadership. lf leadership have been executed bette, officer will work hardly and hold responsible and have komitmen to be able to fulfill short time which specified by NADFC and service as according to quality service so that can reach by satisfaction in NADFC."

"ABSTRAKTesis ini bertujuan untuk melakukan analisis faktor-faktor penentu kesuksesan TQM, analisis sebab-akibat Fishbone Diagram dan merancang service blueprinting untuk peningkatan kualitas layanan sertifikat elekronik pada Badan Siber dan Sandi Negara. Dalam mencapai tujuan ini, telah dilakukan kajian literatur, survei melalui kuesioner dengan responden sebanyak 310 orang pegawai BSSN dan wawancara kepada 4 orang narasumber manajemen yang menjalankan tugas terkait pemberian layanan sertifikat elektronik serta pengumpulan data sekunder. Pengujian model dan hipotesis penelitian dilakukan dengan menggunakan structural equation model SEM . Hasil pengujian hipotesis, data hasil wawancara serta data sekunder yang telah dikumpulkan digunakan untuk melakukan analisis sebab-akibat penyebab tidak optimalnya kualitas layanan sertifikat elektronik. Berdasarkan hasil analisis sebab-akibat dengan hasil identifikasi akar masalah, selanjutnya dirumuskan analisis peningkatan kualitas layanan dengan merancang service blueprinting, complaint management process dan proposal implementasi TQM pada layanan sertifikat elektronik BSSN. Penelitian ini menghasilkan temuan bahwa leadership adalah faktor kunci yang dapat mendorong peningkatan kualitas kinerja di BSSN. Adapun faktor-faktor penentu kesuksesan lain untuk menghasilkan layanan sertifikat elektronik yang berkualitas adalah continuous improvement, customer focus dan operational performance. Hasil penelitian ini mengkonfirmasi bahwa metode Total Quality Management dan Service Blueprinting merupakan solusi yang dapat diterapkan untuk mengatasi masalah kualitas layanan, dan juga solusi untuk memperbaiki dan meningkatkan kualitas layanan yang dapat diaplikasikan pada sektor publik organisasi pemerintah .

---

ABSTRACT This thesis aims to analyze the critical success factors of Total Quality Management, cause and effect analysis fishbone diagram and design service blueprinting to improve the quality of digital certificate services on National Cyber and Crypto Agency. In order to achieve this objective, a literature review has been conducted, surveys through questionnaires with 310 respondents of BSSN employee and interview with 4 person management that performing tasks related to the provision of digital certificate service as well as secondary data collection. The research model and hypothesis was tested using Structural Equation Modeling SEM . The results of hypothesis testing, interview data and secondary data that have been collected are used to conduct fishbone analysis to identify the rootcause problem of unoptimal digital certificate service quality. Based on the result of cause and effect analysis, then formulated the analysis of service quality improvement by designing service blueprinting, complaint management process and proposal of TQM implementation on BSSN digital sertificat service. This research find that leadership is a key factor that can drive performance improvement at BSSN. The other critical factors to produce digital sertificate services quality are continuous improvement, customer focus and operational performance. The result of this study confirm that Total Quality Management method and Service Blueprinting are workable solutions that can be applied to address service quality issues, as well as solutions to improves the quality of public sector services government organizations . "

"ABSTRAKPeran aktif Indonesia dalam persaingan global, khususnya pada sektor konstruksi tidak dapat dihindari lagi. Salah satu faktor utama yang mendorong pertumbuhan ekonomi nasional tersebut adalah inovasi. Sayangnya, performa inovasi di Indonesia, termasuk di dalamnya sektor konstruksi, masih dinilai rendah. Dipercaya, dua penyebab utama dari rendahnya inovasi adalah ketidaktersediaan ilmu dan manajemen mutu perusahaan yang buruk. Sejalan dengan hal tersebut, penelitian ini menguji pengaruh Total Quality Management (TQM) terhadap Knowledge Management (KM), serta pengaruh Knowledge Management (KM) terhadap inovasi. Diawali dengan analisa hubungan antar variabel dengan pendekatan PLS-SEM, penelitian dilanjutkan dengan analisa hubungan antar tingkat kepentingan dan performa dari KM dan TQM pada perusahaan pengembang konstruksi, sebagai pihak yang dipercaya memiliki pengaruh besar dalam meningkatkan inovasi pada sektor konstruksi. Hasil penelitian menunjukkan bahwa praktik TQM memberikan pengaruh yang signifikan bagi proses KM, yaitu melalui praktik fokus pelanggan, manajemen karyawan, dan manajemen proses dan proses KM berpengaruh terhadap inovasi melalui proses pembagian ilmu dan aplikasi ilmu. Berdasarkan hasil penelitian, disimpulkan juga bahwa penerapan KM pada perusahaan pengembang konstruksi di Indonesia memiliki tingkat kesesuaian sangat baik, dan untuk penerapan TQM memiliki tingkat kesesuaian baik, dengan catatan ada indikator-indikator yang memerlukan perbaikan dan perlu untuk dipertahankan performanya. Berangkat dari dua hasil analisa tersebut, disusunlah sebuah strategi pengembangan KM dan TQM yang dapat meningkatkan inovasi pada sektor konstruksi di Indonesia.

---

ABSTRACT

Indonesias active role in global competitiveness, especially in construction field cant be denied. One of the main factor that promote national economic growth is innovation. Unfortunately, innovation performance in Indonesia, including construction sector, is regarded as low. It is believed that the two main causes of low innovation are lack of knowledge and poor company quality management. In light of that issue, this study examined the influence of Total Quality Management (TQM) on Knowledge Management (KM), and the influence of Knowledge Management (KM) on innovation. Begin with an analysis of the relationship between variables with the PLS-SEM approach, the relationship between importance and performance level of KM and TQM in developers companies, who are believed to be the most influential in increasing innovation in the construction sector, then will be evaluated. The obtained results showed that TQM practices give significant influence on KM processes, through customer focus, people management and process management. KM processes also give significant influence on innovation through the process of knowledge sharing and knowledge application. Based on the results of the study, it was also concluded that the performance of KM in developers companies is at a very good state, while the performance of TQM is at a good state, with a note that there are some indicators that need to be improved and mantained. Depart from the results of the study, a development strategy of KM and TQM which can increase innovation in the construction sector in Indonesia has been developed.

"