Hasil Pencarian  ::  Simpan CSV :: Kembali

"Dalam meningkatkan pelayanan terhadap konsumen, salah satu inovasi yang dibuat PT. Kereta Api Indonesia (Persero) ialah membangun produk e-office berupa sistem penjualan tiket secara online atau Rail Ticketing System (RTS). Penelitian ini menjelaskan penerapan e-office, khususnya bentuk hubungan antara front office dan back office di PT. Kereta Api Indonesia (Persero). Penelitian ini dilakukan melalui pendekatan kuantitatif melalui metode pengumpulan data kualitatif.Dari hasil analisis yang dilakukan, ditemukan bahwa tipe hubungan antara front office dan back office dalam penerapan e-office di PT. Kereta Api Indonesia (Persero) ialah tipe C yaitu Full Automation. Selain itu, hasil penelitian menemukan bahwa masyarakat masih menggunakan media konvensional untuk mencari informasi seputar kereta api dan ketersediaan tiket. Dalam upaya meningkatkan pelayanan, PT. Kereta Api Indonesia disarankan untuk melakukan peningkatan kualitas SDM, peningkatan kualitas pelayanan, mensosialisasikan secara kontinu sistem layanan online, dan mampu mengatasi dengan cepat segala bentuk gangguan dalam pelayanan penjualan tiket.

---

In effort to enhance service to customer, one of innovation made by PT. Kereta Api Indonesia (Persero) is to develop e-office in the form of selling ticket by online system the so-called Rail Ticketing System. This study aims to analyze e-office is applied particularly the form of the relationship between front office and back office at PT. Kereta Api Indonesia. This study is conducted through quantitave approach by qualitative data analyses.The research found that the type of relationship between front office and back office in the application of e-office at PT. Kereta Api Indonesia is C type namely Full Automation. In addition, the study found that customer still use conventioal media to look for information on train and ticket availability. In order to enhance services, it is recommended to PT. Kereta Api Indonesia to develop quality of human resource, to increase service quality, to continually socialize online service, and capable to handle all form of troubles in selling the ticket."

"Salah satu permasalahan transportasi di Indonesia adalah semakin meningkatnya jumlah kecelakaan yang dapat terjadi karena beberapa faktor, yaitu pengemudi, kendaraan, jalan raya dan lingkungan. Selama ini antisipasi pencegahan kecelakaan dilakukan berdasarkan data kecelakaan yang telah terjadi. Sedangkan suatu kejadian yang hampir menyebabkan terjadinya kecelakaan luput dari pengamatan dan dianggap sebagai hal yang biasa. Kecepatan kendaraan yang di atas rata?rata juga dianggap normal apabila tidak terjadi kecelakaan. Oleh karena itu telah dikembangkan suatu metode yaitu traffict conflict technique (TCT) yang didesain untuk memberikan gambaran tentang tingkat keselamatan. TCT adalah suatu metode untuk mengobservasi yang dilakukan dengan cara mendata kecelakaan yang hampir terjadi (near-missed accident) serta melihat pola terjadinya kecelakaan. TCT dikembangkan oleh Departement of Traffic Planning and Engineering di Lund University di Swedia.Analisis yang dilaksanakan adalah dengan menggunakan metode TCT yang diaplikasikan pada data pengamatan titik-titik lalu lintas yang memiliki potensial terhadap terjadinya kecelakaan. Penelitian menggunakan hasil survey. Lokasi studi adalah persimpangan Jalan Kemakmuran dan Jalan Tole Iskandar yang memiliki kejadian jumlah kecelakaan yang relatif sedikit, sehingga menggunakan metode TCT yang dilakukan adalah dalam skala mikro yang bertujuan mencapai ?zero accident?. Namun demikian, hasil dari penggunaan metode TCT dapat dikembangkan untuk skala tingkat kejadian yang lebih besar dan dapat diterapkan pada lokasi lain.Hasil dari penelitian diharapkan dapat memberikan gambaran untuk memperkirakan kecelakaan sehingga akan dapat dilakukan upaya-upaya atau tindakan preventif untuk peningkatan keselamatan lalu lintas yang bertujuan meningkatkan keselamatan dan kenyamanan para pengguna jalan dengan cara mengurangi risiko kecelakaan yang mungkin terjadi.

---

One of the transportation problems in Indonesia is increasing amount of accidents that could happen due to a number of factors ; drivers, vehicles, highways and environments. So far the anticipation was based on the accident data that have occurred. Meanwhile, an incident that almost caused the accident escaped from the observation and considered as a normal. Vehicle speed that above average is also considered as a normal if there is no accident. It has therefore developed a method called the traffic conflict technique (TCT) that designed to provide an overview of the level of safety. TCT is a method to observe which is done by listing accidents that almost happened (near-missed accident) and see the pattern of accidents. TCT was developed by the Department of Traffic Planning and Engineering at Lund University in Sweden.

The analysis was conducted using the TCT method is applied to the observational data points which have the potential of traffic accident. The Research is using the survey results. Study site is the intersection of Jalan Kemakmuran and Jalan Tole Iskandar that has a relatively small number of accident events, so that using TCT method is carried out in micro-scale aimed at achieving "zero accident". Yet, the results and the use of TCT method can be developed for a greater scale of incidence rate and can be applied to other sites.

The results of the study is expected to provide an overview of an accident estimation so it would give some efforts or preventive measures for the improvement of traffic safety aimed at improving safety and convenience of road users by reducing the risk of accidents that may occur."

"Good transportasi system ensures the smooth flow of people and goods. At the same time , along the transfer of people and goods, it also occured the spread of the ideas from one place to another. Unwitingly, such conditions have ultimately an impact on the growing of a civilization."

"The research aims at examining the services of Koperasi Taxi Indonesia in the Special Province of the Capital City of Jakarta towards the customers and the conditions that influence the customers' satisfaction. The research involves 400 respondents but only 80 managed to fill in completely. The method of the research is snowball method where the writer delivered elaboration to the drivers as to how to fill in the questionnaires.

To analyze the respondents' responses the writer used such statistics descriptive analysis as mean, deviation, standard, distribution frequency of each answer given towards service quality dimension which comprises of expectation indicators which include tangible, reliability, responsiveness, assurance and empathy. The Linked- method is used for the performance indicators related with the responses from the customers towards services which consist of 7 demand scales. To see the extent of the relationship or the correlation between service quality and customers' expectations based on the respective dimension, Spearman method is used to analyze the correlation.

The results of the correlation analysis between service quality and expectation reveal the following: tangible dimension shows that the correlation score between them is r = 0.52 and the significant level at 0.05. This means that service quality has a significant relationship with the customers' expectation perceived from the tangible aspect at 0.37. Reliability dimension shows that the correlation score between them is r = 0.50 and the significant level at 0.05. This indicates that service qualify has significant relationship with the customers perception from responsiveness at 0.40. Assurance dimension shows that the correlation dimension shows that correlation score between them is r = 0.49 and the significant level at 0.05.

This means that service quality has a significant relationship with the customers' expectations viewed from the responsive aspect at 0.40. Assurance dimension shows that correlation score between them is r = 0.71 and the significant level at 0.05. It means that the service qualify has a significant relationship with the customers' expectations viewed from assurance aspect at 0.52. Empathy dimension shows that the correlation score between them is at 0.47 and the significant level at 0.05. It means that the service quality has significant relationship with the customers' satisfaction view ed from the empathy aspect at 0.37.

From the results of the survey it can be concluded that: (I) the customers satisfaction towards the service quality of Koperasi Taxi Indonesia in aspects such as tangible, reliability, responsiveness, assurance and empathy are not of satisfactory level; (2) the performance of Koperasi Taxi Indonesia shows unsatisfactory results which means it does not have the required characteristics in the customers' views; (3) there is q relationship between the service quality provided by the Koperasi Taxi Indonesia and the customers' satisfaction, that is, if the driver feels satisfied with his jobs and is happy to carry out his duty, of course. it will affect the driver's empathic altitude.

In connection with the results of the research, it is recommended that Koperasi Taxi Indonesia: (1) increase better service to the customers in terms of meeting their needs: (2) the increase in service quality is fully supported by the availability of the quality and the satisfaction as well as the attitude of the driver/worker. Thus the efforts to create service satisfaction need to be done well through human resources development as well as competence base, working atmosphere, compensation, career development and etc: (3) based on the results of the interview, there are several suggestions proposed by the customers of Koperasi Taxi Indonesia among others are the drivers' attitudes and behaviors which need to be paid attention to."