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"This volume contains the lectures given in honor to Georg Färber as tribute to his contributions in the area of real-time and embedded systems. The chapters of many leading scientists cover a wide range of aspects, like robot or automotive vision systems or medical aspects."

"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The real-time contact center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues. This timely book will help you: establish the business case for transforming your contact center into a real-time profit center. Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. Build profitable relationships with sales and marketing. Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. Hire, train, and motivate staff to keep your contact center at the top of its game. Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The real-time contact center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, T\the real-time contact center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that's designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry."

"In this newly updated edition of "Real-World Time Management," Michael Dobson includes invaluable tips on setting priorities, tricks for staying on track, keeping a closed-door policy, avoiding interrupters, and techniques for reducing stress through time management. Readers will also learn how to handle distractions, stop procrastinating, delegate tasks, deal with meetings, and manage time effectively while traveling. Instructive and helpful, "Real-World Time Management" will help all readers organize their time, no matter how hectic their lives may seem."

"The aim of this handbook is to summarize the recent rapidly developed real-time computing technologies, from theories to applications. This handbook will benefit the readers as a full and quick technical reference with a high-level historic review of technology, detailed technical descriptions and the latest practical applications. In general, the handbook with be divided into three main parts (subjected to be modified): theory, design, and application covering different but not limited to the following topics:- Real-time operating systems- Real-time scheduling- Timing analysis- Programming languages and run-time systems- Middleware systems - Design and analysis tools- Real-time aspects of wireless sensor networks- Energy aware real-time methods"

"Industri 4.0 telah menjadi salah satu fokus teknologi yang masih berusaha untuk dicapai, terutama oleh negara-negara berkembang. Indonesia sebagai negara berkembang memiliki lima sektor industri prioritas yang diprioritaskan untuk dikembangkan, yaitu Industri Makanan dan Minuman, Industri Kimia, Tekstil, dan Industri Pakaian, Industri Otomotif, dan Industri Elektronik. Salah satu prinsip industri 4.0 yang akan dikemukakan dalam makalah ini adalah interoperabilitas, kemampuan sistem komputer atau perangkat lunak untuk mengubah dan memanfaatkan informasi, mesin, sensor dan manusia dapat terhubung dan berkomunikasi satu sama lain. Tesis ini bertujuan untuk meningkatkan laba perusahaan dengan memberikan informasi yang dapat ditindaklanjuti dan real-time, meningkatkan produktivitas, mengurangi downtime, atau meningkatkan komunikasi. Metode Overall Equipment Effectiveness (OEE) digunakan untuk mengukur produktivitas mesin filter (penyaring) udara otomotif. Dengan mengukur OEE dan kerugian yang mendasarinya, kita dapat memperoleh informasi untuk meningkatkan atau memperbaiki proses produksi dan mencapai OEE yang lebih tinggi.

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Industry 4.0 has become one of the technological focuses that are still trying to be achieved, especially by developing countries. Indonesia as a developing country has five priority industry sectors that are prioritized to develop, The Food and Beverage Industry, Chemical Industry, Textile, and Apparel Industry, The Automotive Industry, and The Electronics Industry. One of the principles of Industry 4.0 which will be put forward in this paper is Interoperability, the ability of computer systems or software to change and utilize information, machines-sensors and humans can connect and communicate with each other. This thesis aims to improve the bottom line of companies by delivering actionable and real-time information, increasing productivity, reducing downtime, or enhancing communication. Overall Equipment Effectiveness (OEE) method is used for measuring automotive air filters machine productivity. By measuring OEE and the underlying losses, we can get pieces of information to improve or fix  the production process and reach a higher OEE value."