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"For nearly two decades, the Public Library Association?s Results Series has been the definitive resource for practical everyday management. This latest addition to the series offers:*Tips to help determine which activities effectively support goals and objectives*Fourteen easy to follow tasks, presented in orderThe tools needed for staff to prepare and effectively communicate change*All the necessary tools for reviewing current and potential library activities"

"This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so their experiences are integral to the way libraries measure their services and performance."