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"Pada studi OECD tahun 2008 dan 2013, kepatuhan pajak mengalami pergeseran paradigma yang tujuannya memperoleh hubungan yang setara antara otoritas pajak dan wajib pajak. Skripsi ini membahas penerapan paradigma baru tersebut, yaitu Cooperative Compliance khusus di Indonesia. Penerapan Cooperative Compliance ini dianalisis dari adanya kerja sama integrasi data perpajakan Direktorat Jenderal Pajak (DJP) dengan beberapa Badan Usaha Milik Negara (BUMN). Penelitian ini adalah penelitian post- positivist dengan teknik analisis kualitatif yang memiliki jenis penelitian deksriptif. Hasil penelitian menyatakan bahwa DJP telah berupaya menerapkan kriteria Enhanced Relationship pada Cooperative Compliance walaupun penerapan Cooperative Compliance di Indonesia tidak sepenuhnya berkaca dari penerapan di negara-negara OECD. Secara substansi, penerapan Cooperative Compliance di Indonesia dikemas masih dalam bentuk program yang berupaya memberikan kemudahan atau fasilitas bagi wajib pajak untuk mendorong kepatuhan sukarela yang lebih optimal sedangkan, penerapan di negara-negara OECD memiliki program yang mendukung keinginan wajib pajak itu sendiri untuk patuh dalam melaksanakan kewajiban perpajakannya secara baik dan benar. Analisis penerapan Cooperative Compliance dari sisi DJP pada program integrasi data perpajakan cukup baik diterapkan akan tetapi, belum sepenuhnya memenuhi unsur Cooperative Compliance sehingga perlu pengoptimalan pada setiap unsur Mutual Trust, Understanding, dan Transparency sedangkan, dari sisi wajib pajak BUMN, tiga unsur dan kriteria pendukung sudah cukup baik diterapkan sesuai dengan konsep Cooperative Compliance. Analisis SWOT dilakukan berdasarkan matriks Kearns dan dihasilkan penerapan Cooperative Compliance dengan klasifikasi Mobilization di Indonesia yang berarti terdapat ancaman yang berpotensi mengganggu upaya penerapan Cooperative Compliance akan tetapi, dapat diatasi dengan internal organisasi otoritas pajak dan wajib pajak yang kuat.

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In the 2008 and 2013 OECD studies, tax compliance underwent a paradigm shift whose goal was to obtain an equal relationship between tax authorities and taxpayers. This thesis discusses the application of the new paradigm, namely Cooperative Compliance specifically in Indonesia. The implementation of Cooperative Compliance is analyzed from the cooperation in integrating tax data from the Directorate General of Taxes (DGT) with several State-Owned Enterprises (BUMN). This research is a post-positivist research with a qualitative analysis technique that has a descriptive type of research. The results of the study stated that the DGT has attempted to apply the Enhanced Relationship criteria to Cooperative Compliance, although the implementation of Cooperative Compliance in Indonesia is not fully reflected in the implementation in OECD countries. Substantially, the implementation of Cooperative Compliance in Indonesia is still packaged in the form of programs that seek to provide convenience or facilities for taxpayers to encourage more optimal voluntary compliance meanwhile, implementation in OECD countries has programs that support the desire of taxpayers themselves to comply in carrying out their tax obligations properly and correctly. The analysis of the implementation of Cooperative Compliance from the DGT's side on the tax data integration program has been implemented quite well however, it has not fully fulfilled the Cooperative Compliance element so that it is necessary to be optimized on each element of Mutual Trust, Understanding, and Transparency, while, from the perspective of State-Owned Enterprises (BUMN) taxpayers, the three elements and criteria have been well supported and implemented according to the concept of Cooperative Compliance. The SWOT analysis was carried out based on the Kearns matrix and resulted in the application of Cooperative Compliance with the Mobilization classification in Indonesia which may potentially interfere with the implementation of Cooperative Compliance but can be overcome by strong internal tax authorities and taxpayers."

"ABSTRAKPendekatan kepatuhan berbasis cooperative compliance merupakan paradigma baru kepatuhan pajak di Indonesia yang coba diterapkan oleh KPP Minyak dan Gas Bumi. Penelitian ini bertujuan untuk mengidentifikasi penerapan program berbasis cooperative compliance pada KPP Minyak dan Gas Bumi beserta kendala dan tantangan yang dihadapi dalam penerapan program tersebut. Penelitian ini dilakukan dengan melakukan studi pustaka serta studi lapangan berupa wawancara. pendekatan penelitian yang digunakan adalah pendekatan penelitian kualitatif. Hasil penelitian ini yakni penerapan cooperative compliance di KPP Minyak dan Gas Bumi dilakukan melalui kegiatan focus group discussion dan diskusi mendalam yang dilakukan sesuai karakteristik cooperative compliance oleh OECD. Kendala yang dihadapi adalah kurangnya sosialisasi internal dan lambatnya respon fiskus terhadap pemecahan masalah Wajib Pajak peserta cooperative compliance.

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ABSTRACT

Cooperative compliance is a new tax compliance paradigm in Indonesia which tried to be implemented by KPP Minyak dan Gas Bumi. This research aim to identify the implementation cooperative compliance program on KPP Minyak dan Gas Bumi. This research is done by doing a study of the literature and field studies in the form of an interview. the research approach used is a qualitative research approach. The results of this study indicate that the implementation of cooperative compliance in KPP Minyak dan Gas Bumi to taxpayer was implemented through focus group discussions and intensive discussions which conducted according to the characteristics of cooperative compliance by OECD. Then the problem and challenges are lack of internal coordination in KPP Minyak dan Gas Bumi regarding this program and lack of fast response regarding to the settlement of taxpayer participant compliance issues."

"Saat ini kebanyakan wajib pajak sudah memahami kegunaan internet dengan berbagai kemudahannya. Inilah yang mendorong penciptaan bentuk pelayanan perpajakan berbasis internet. Terdapat tiga aplikasi sistem informasi berbasis internet yang telah dikembangkan dan diluncurkan Ditjen Pajak sejak tahun 2005, yaitu sistem pendaftaran wajib pajak dengan aplikasi e-regristration, sistem pembayaran pajak dengan e-payment, dan sistem pelaporan pajak dengan aplikasi e-Filing. Terobosan e-system ini tidak lain sebagai bagian dari reformasi perpajakan khususnya administrasi perpajakan. e-Filing adalah penyampaian Surat Pemberitahuan Masa (SPT Masa) atau Surat Pemberitahuan Tahunan (SPT Tahunan) yang berbentuk formulir elektronik dalam media komputer (e-SPT) melalui internet secara online real time. SPT ini berbentuk formulir elektronik yang ditransfer atau disampaikan ke Ditjen Pajak melalui website www.pajak.go.id atau perusahaan Penyedia Jasa Aplikasi (Aplicatian Service Provider atau ASP).

Tujuan penelitian ini adalah untuk menganalisis pelaksanaan penerapan e-Filing dalam pelaporan SPT Tahunan PPh Orang Pribadi di KPP Pratama Bogor ditinjau dari asas kepastian hukum dan asas ease of tax administration and compliance; mengetahui hambatan yang dihadapi KPP Pratama Bogor dalam pelaksanaan pelaporan SPT Tahunan SPT PPh Orang Pribadi dengan menggunakan aplikasi e-Filing; serta menjelaskan upaya yang dilakukan KPP Bogor mengatasi hambatan yang dihadapi dalam pelaporan SPT Tahunan PPh Orang Pribadi dengan menggunakan aplikasi e-Filing.

Penelitian ini menggunakan pendekatan kualitatif. Hasil penelitian menunjukkan Pelaksanaan e-Filing dalam pelaporan SPT Tahunan PPh Wajib Pajak Orang Pribadi di KPP Pratama Bogor belum ada kepastian hukum, sedangkan ditinjau dari asas ease of administration and compliance dari sisi wajib pajak sangat tercermin dalam kemudahan pelaporan e-Filing tersebut, karena wajib pajak sudah tidak perlu lagi antri dan repot dengan berkas-berkas kertas. Begitu juga dari sisi fiskus, mereka sangat terbantu dengan adanya e-filing, karena sudah tidak perlu lagi melakukan perekaman data SPT, dan lain-lain. Tetapi di satu sisi dengan adanya SPT LB yang pada hakekatnya adalah SPT Nihil justru menambah beban kerja aparat pajak serta seringnya terjadi gangguan dalam akses ke website Ditjen Pajak membuat pelaksanaan e-Filing menjadi terhambat.

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Currently most taxpayers already understand the usefulness of the Internet with various ease. This prompted the creation of an Internet-based form of taxation services. There are three applications of Internet-based information system that has been developed and launched the Directorate General of Taxation since 2005, the taxpayer registration system with the application of e-regristration, payment systems with e-payment of tax, and the tax reporting system with e-Filing. Breakthrough e-system is not another as part of a tax reform tax administration in particular. e-Filing is the delivery of the Notice Period (return period) or Notice of Annual (Annual SPT) in the form of an electronic form in computer media (e-SPT) over the internet in real time online. SPT is shaped electronic form transferred or delivered to the Directorate General of Taxes through the website www.pajak.go.id or Application Service Provider (Aplicatian Service Provider or ASP).

The purpose of this study was to analyze the implementation of e-Filing in the reporting of Annual Income Tax Personal in KPP Pratama Bogor in terms of the principle of legal certainty and ease of tax administration and compliance; know the constraints faced in the implementation of reporting SPT by using the e-Filing application; and the efforts of KPP Pratama Bogor overcome obstacles faced in implementation of e-Filing.

This study used a qualitative approach. The results indicate the implementation of e-Filing in KPP Pratama Bogor no legal certainty, while in terms of the principle of ease of administration and compliance of the taxpayer is strongly reflected in the ease of reporting the e-Filing, because taxpayers no longer need to queue and hassle with paper files. So also from the tax authorities, they were greatly assisted by the e-filing, because it was no longer perform SPT data recording, and others. But on the one hand with the SPT LB which is essentially nil tax return will increase the burden of work and the tax authorities of frequent interruptions in access to the website of the Directorate General of Taxation makes the implementation of e-Filing to be blocked."

"Kepercayaan orang-orang dari pemerintah mereka dan kekuatan yang mereka rasakan atas warganya untuk menegakkan kepatuhan pajak membentuk perilaku kepatuhan. Emosi oleh persepsi pemerintah mereka belum mendapatkan perhatian utama, bersama dengan implikasi pengingat moral dalam membentuk perilaku kepatuhan pajak. Penelitian ini menganalisis efek mediasi emosi yang dirasakan oleh wajib pajak oleh persepsi mereka terhadap pemerintah. Eksperimen penelitian ini menggunakan 4 skenario yang mencakup 312 responden, dan menemukan bahwa kepercayaan menginduksi emosi positif dan dikaitkan dengan kesediaan untuk patuh. Sementara persepsi daya tinggi menyebabkan emosi negatif dan meningkatkan kepatuhan pajak juga tetapi mendorong kesiapan untuk menghindari pajak. Selain itu, penelitian ini juga menemukan bahwa pengingat moral mempengaruhi perilaku kepatuhan pajak.

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The trust of people from their government and the power they feel for their citizens to enforce tax compliance shapes compliance behavior. Emotions by the perception of their government have not received major attention, along with the implications of moral reminders in shaping tax compliance behavior. This study analyzes the mediating effects of emotions felt by taxpayers by their perception of the government. This research experiment used 4 scenarios covering 312 respondents, and found that trust induces positive emotions and is associated with willingness to obey. While the perception of high power causes negative emotions and increases tax compliance, it also encourages readiness to avoid taxes. In addition, this study also found that moral reminders influence tax compliance behavior."

"Skripsi ini menganalisa strategi yang digunakan oleh Kantor Pelayanan Pajak Wajib Pajak Besar Dua mengelola kepatuhan dari wajib pajak terdaftar dan melihat peranan Akuntan Publik terkait kepatuhan pajak tersebut. Penelitian ini merupakan penelitian kualitatif dengan desain deskriptif. Hasil penelitian ini menunjukkan bahwa co-operative compliance strategy adalah cara yang paling sesuai dalam mengelola kepatuhan pajak, namun butuh beberapa perubahan mengingat kegiatan yang dijalankan masih belum efektif meskipun sudah positif dalam mengelola kepatuhan pajak dan penerimaan pajak; dan dari sisi Akuntan Publik agar terus mempertahankan kualitas kinerja serta independensinya agar dapat memberikan opini yang sesuai mengingat pentingnya opini Akuntan Publik bagi kepatuhan pajak.

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The focus of this study is to analyze the strategy used by the Tax Office of the Large Taxpayers II in managing tax compliance of Large Taxpayers and knowing the role of Public Accountant related to the tax compliance. This research is a qualitative research with descriptive design. The results of this study conclude that co-operative compliance strategy is the most appropriate strategy to manage the compliance of Large Taxpayers but still need changes since we know that it has not been effective, even it has a positive impact on the tax compliance and tax-revenue; And from the Public Accountant to keep on developing the quality of performance and independence in order to provide opinions that really describe the condition of a company."

"Skripsi ini bertujuan untuk mengetahui apakah karakteristik subjek dan objek pajak berpengaruh signifikan terhadap tingkat kepatuhan masyarakat dalam membayar Pajak Bumi dan Bangunan Penelitian ini menggunakan regresi logit untuk wajib pajak Kabupaten Bogor 2012 dengan data sekunder dari Dinas Pendapatan Kabupaten Bogor yang memiliki sampel berjumlah 100.343 objek pajak. Hasil penelitian ini menunjukan bahwa semakin besar nilai jual objek pajak dan wajib pajak badan dapat meningkatkan probabilitas kepatuhan masyarakat dalam membayar pajak bumi dan bangunan. Selain itu, subjek pajak yang menempati objek pajaknya dengan signifikan mempengaruhi tingkat kepatuhan pajak negatif, dan menurunkan probabilitas tingkat kepatuhan masyarakat dalam membayar pajak.

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This study aims to determine whether the characteristics of the subjects and objects have significant effect on tax compliance in paying property tax. This study uses logit regression for taxpayers in Kabupaten Bogor 2012 with data from Dinas Pendapatan Kabupaten Bogor that have sample 100.343 tax object. These results indicate that the greater the value of taxable sales and corporate taxpayers can increase the probability of compliance in paying property tax. In addition, tax subject that live in their tax object occupies a significant negative affect on tax compliance, and reduce the probability of the compliance in paying taxes."

"ABSTRACTPenelitian ini dilakukan untuk mengetahui pengaruh pengetahuan pajak, kepercayaan pada pemerintah, dan perbedaan gender terhadap persepsi mahasiswa mengenai kepatuhan perpajakan. Penelitian ini bersifat kuantitatif. Metode analisis pengolahan data yang digunakan dalam penelitian ini adalah regresi linear berganda. Metode pengumpulan data yang dilakukan dalam penelitian ini adalah sumber data primer dengan melakukan penyebaran kuesioner, baik cetak maupun secara online. Sampel yang digunakan dalam penelitian ini adalah 170 mahasiswa program D3 Vokasi, S1 Reguler, dan S1 Ekstensi Universitas Indonesia dari berbagai bidang studi. Hasil analisis kuantitatif menunjukkan bahwa pengetahuan pajak berpengaruh negatif terhadap persepsi mahasiswa atas kepatuhan perpajakan, sedangkan kepercayaan pada pemerintah berpengaruh positif dan perbedaan gender tidak berpengaruh pada persepsi mahasiswa atas kepatuhan perpajakan.

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ABSTRACTThis research aims to know the influence of tax knowledge, trust in government, and gender difference to college student s perception about tax compliance. This research is quantitative. Data analysis method used in this research is multiple linear regression. Method of data collection in this research is primary data source by using questionnaires, either printed or online. The sample used in this research is 170 students of Diploma Program, S1 Reguler, and S1 Extension Porgram of Universitas Indonesia from various fields of studies. The result of quantitative analysis indicates that the tax knowledge has a negative effect on the students perception on tax compliance, while the trust in the government has a positive effect and the gender difference has no effect on the students perception on tax compliance."

"Milka Casanegra denotes that "Tax Administration is Tax Policy". It means tax administration dictates tax policy (Brooks). The developed as well as developing countries have the same challenges in improving tax compliance to increase their revenue capacity; and for that purpose tax reform will be a mantra of tax modernization. The objective of tax reform is different between developing countries and developed countries. For the latest, beside to respond the increased market economy the tax reform is aimed to improve the number of taxpayers.

Tax reform in Indonesia launched in 1983 characterized by the application 'of the self assessment system in its tax regime. Citing the Gillis's, Gunadi says that the tax reform in Indonesia is phenomenal and monumental because it not only has the clear goals for improving tax administration and facilitating taxpayers compliance but also will be the road to create the tax voluntary compliance in the future. Directorate General .of Tax (DGT) as the tax authority in Indonesia envisages being a public service model that operates the world class tax system and management. Achieving that vision, DGT formulated-the-Medium-term-Tax Reform Policy (3-5 years) in 2001 which, amongst other, placed the attention on taxpayer service programs, i.e. The Tax Service Improvement Program and The Development of Excellent Service Program. In short, these programs focused on accessibility improvement for the taxpayers to report, update, pay, consult, get assistance, and gain information about tax. This will be achieved by the development of the office automation, creation of advanced multimedia access, and improvement of the service capacity of their human resources.

The interesting question is to which extend those taxpayers service programs.have made impact on taxpayers compliance? The central focus of this thesis tries to answer this issue. However, due to the complexity of the compliance matter, this study has several limitations such as (i) the unit analysis is narrowed only to one local tax office (Kantor Pelayanan Pajak1KPP), (ii) the respondents are limited only for the corporate-type taxpayers, (iii) the data used is cross-section instead of time series, and (iv) the model excludes other important determinants that reflect the enforcement approaches such as tax audit, effectiveness of sanction, and tax automation as well.

The theories used to construct the research model are (i) Theory of Tax Compliance, (ii) Theory of Service Quality, and (iii) other contemporary study in the public administration. Research conducted by Price Waterhouse which measured the impact of IRS's Taxpayers Assistance Program to the level of tax compliance in 1989 concluded that the program plays significant role in improving taxpayers compliance. Studying several researches that developed the tax compliance measurements, this study adopts the Adam Forest's qualitative indicators, i.e. both (i) the occurrence of overstating the cost, and (ii) the occurrence of concealing the income by taxpayers. The measurements of service quality used in this study are combination of the service quality indicators developed by Parasuraman and the service quality principles remarked by David Osborne.

The methodology employed in this study is social research. Data collected by using questionnaire instruments, and treated as quantitative (interval). Beside descriptive analysis, this study also uses statistical analysis (multivariate analysis) to conclude the degree of causal-effect between the quality service in the programs and the compliance. All data processing uses SPSS release 10.

The study concludes that (i) there is correlation between the tax service quality in the programs and the level of taxpayers compliance. However, the regression model shows that the service quality variables are not strongly able (only 25,61%) to explain the degree of compliance as reflected in the low value of determination coefficient (R2), (ii) the model expresses that there are three service quality measurements which have significant influence to the tax compliance, i.e. (a) the physical appearance of tax-office building, (b) the fairness of tax officers in servicing, and (c) the simple implementation of service procedures. The low R2 mentioned above reflects the weakness of Taxpayers Service Program in affecting taxpayers compliance. However, as argued by Gill, the tax reform demands a comprehensive tax policy instruments. Taxpayers service is only a part of strategy to raise tax compliance beside other vast activities such as tax campaign, tax education, etc. Meanwhile, another strategy is aimed to eradicate the noncompliance taxpayers by enforcement activities e.g.: tax auditing, sanction fostering, administration automation, etc. Therefore, this study suggests the further study might take into account those important activities in the analysis model in order to obtain the clearer picture on how to increase taxpayers compliance."

"Saldo piutang pajak di Indonesia meningkat setiap tahun. Hal ini mencerminkan Wajib Pajak belum mematuhi seluruh kewajiban pajaknya. Salah satu upaya untuk meningkatkan kepatuhan Wajib Pajak yaitu dengan tindakan penagihan pajak termasuk pemblokiran rekening keuangan Penanggung Pajak. Pemblokiran dimaksudkan untuk memberikan konsekuensi hukum bagi Penanggung Pajak yang melanggar ketentuan pajak, sehingga menciptakan efek jera dan mendorong kepatuhan pajak. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk menganalisis pemblokiran harta kekayaan Penanggung pajak ditinjau dari deterrence effect menurut Beccaria (1963) yaitu certainty, celerity, dan severity dan dampak pemblokiran terhadap kepatuhan formal dan material dari Wajib Pajak. Data primer kualitatif berupa wawancara dengan Juru Sita KPP Pratama Jakarta Setiabudi Satu dan Wajib Pajak untuk mengetahui aspek deterrence effect dari pemblokiran serta wawancara dengan Account Representative untuk mengetahui dampak pemblokiran terhadap kepatuhan Wajib Pajak setelah pemblokiran. Data sekunder berupa data kepatuhan formal juga digunakan dalam penelitian ini. Hasil analisis menunjukkan bahwa aspek certainty pemblokiran tidak memberikan deterrence effect bagi Wajib Pajak, Aspek celerity dan severity pemblokiran memberikan deterrence effect bagi Wajib Pajak, namun deterrence effect dalam aspek severity harus memenuhi beberapa kondisi yang harus dipenuhi. Dampak pemblokiran harta kekayaan Penanggung Pajak belum tercermin dalam kepatuhan formal dan kepatuhan material di KPP Pratama Jakarta Setiabudi Satu.

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The tax receivables in Indonesia increases every year. This reflects that taxpayers have not complied with all their tax obligations. One effort to increase Taxpayer compliance is by tax collection actions including blocking the Tax Insurer's financial account. Financial account blocking is intended to provide legal consequences for Tax Insurers who violate tax provisions, thereby creating a deterrent effect and encouraging tax compliance. Based on these problems, this research aims to analyze the blocking of tax insurers’ financial assets in terms of the deterrence effect according to Beccaria (1963), namely certainty, celerity, and severity and the impact of blocking on formal and material compliance of taxpayers. Qualitative primary data in the form of interviews with the KPP Pratama Jakarta Setiabudi Satu Bailiff and the Taxpayer to determine the deterrence effect aspect of the financial account blocking as well as interviews with Account Representatives to determine the impact of the financial account blocking on Taxpayer compliance after that. Secondary data in the form of formal compliance data was also used in this research. The results of the analysis show that the certainty aspect of financial account blocking does not provide a deterrence effect for Taxpayers. The celerity and severity aspects of financial account blocking provide a deterrence effect for Taxpayers, however the deterrence effect in the severity aspect must fulfill several conditions that must be met. The impact of blocking the Tax Insurer's assets has not been reflected in formal compliance and material compliance at KPP Pratama Jakarta Setiabudi Satu."

"[Penelitian ini membahas mengenai efektivitas pelaksanaan sosialisasi perpajakan terkait E-Faktur terhadap Wajib Pajak yang diselenggarakan oleh KPP Pratama Jakarta Pancoran. Tujuan dari penelitian ini adalah untuk mengetahui apakah sosialisasi telah berjalan secara efektif dalam meningkatkan kepatuhan Wajib Pajak dengan tercapainya tujuan dan manfaat. Penelitian ini merupakan penelitian kualitatif dengan desain deskriptif. Pendekatan yang digunakan dalam penelitian ini dilakukan melalui kuesioner dengan Wajib Pajak dan wawancara terstruktur dengan Account Representative di KPP Pratama Jakarta Pancoran. Hasil penelitian menunjukkan bahwa sosialisasi perpajakan terkait E-Faktur telah berjalan cukup efektif meskipun masih ditemukannya faktor-faktor yang menghambat efektivitas dari sisi Wajib Pajak dan Direktorat Jenderal Pajak. Dengan demikian diharapkan adanya peran aktif dari Account Representative, KPP Pratama Jakarta Pancoran, maupun Kantor Pusat DJP untuk melakukan perbaikan secara terus-menerus dalam penyelenggaraan sosialisasi perpajakan.

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This study discusses the effectiveness of the implementation of socialization related taxation E-Faktur against taxpayer held by KPP Pratama Jakarta Pancoran. The aim of this study was to determine whether sosialization was effective in improving taxpayer compliance with the achievement of the goals and benefits. This research is a qualitative descriptive design. The approach used in this research was conducted through a questionnaire with taxpayer and a structured interview with the Account Representative at KPP Pratama Jakarta Pancoran. The results showed that the taxation-related socialization E-Faktur has been running quite effectively while still finding the factors that hinder the effectiveness from the taxpayer and DJP. It is expected the active role of Account Representative, KPP Pratama Jakarta, and DJP to make continuous

improvements in socialization taxation., This study discusses the effectiveness of the implementation of socialization

related taxation E-Faktur against taxpayer held by KPP Pratama Jakarta

Pancoran. The aim of this study was to determine whether sosialization was

effective in improving taxpayer compliance with the achievement of the goals and

benefits. This research is a qualitative descriptive design. The approach used in

this research was conducted through a questionnaire with taxpayer and a

structured interview with the Account Representative at KPP Pratama Jakarta

Pancoran. The results showed that the taxation-related socialization E-Faktur

has been running quite effectively while still finding the factors that hinder the

effectiveness from the taxpayer and DJP. It is expected the active role of Account

Representative, KPP Pratama Jakarta, and DJP to make continuous

improvements in socialization taxation.]"