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"Kementerian Badan Usaha Milik Negara (BUMN) telah menetapkan lima prioritas strategis BUMN selama lima tahun, yaitu: peningkatan nilai ekonomi dan dampak sosial, inovasi model bisnis, kepemimpinan teknologi, peningkatan investasi, serta pengembangan talenta. Pengembangan talenta SDM akan membantu BUMN untuk mencapai empat prioritas strategis lainnya. Dengan demikian, manajemen SDM menjadi hal yang penting untuk diperhatikan. PT KAI telah melakukan transformasi manajemen SDM yang membawa perusahaan menjadi lebih baik, namun secara sistem masih belum terkelola dengan baik dan masih dalam tahap pengembangan. Untuk mengetahui keberhasilan manajemen SDM, maka diperlukan pengukuran, salah satunya adalah pengukuran kinerja. Dalam proses perancangan indikator kinerja, masing-masing unit menentukan sendiri indikatornya sesuai kesepakatan dengan atasan. Metode Human Resource Scorecard akan menjadi pengembangan pengukuran kinerja yang diperlukan untuk dapat melihat kontribusi bidang SDM bagi pencapaian perusahaan dengan melihat peta strategi yang disusun, sehingga seluruh indikator dapat in-line dengan indikator di atasnya. Penelitian ini menggunakan teori utama Human Resource Scorecard oleh Becker dkk (2009) yang menjelaskan langkah penyusunan rancangan penilaian kinerja. Penelitian ini menggunakan pendekatan post-positivist dimana teori digunakan sebagai dasar dan panduan dalam melakukan analisis. Data diperoleh dari wawancara mendalam dan studi kepustakaan. Hasil penelitian menjelaskan bahwa berdasarkan dimensi Human Resource Scorecard, PT KAI memenuhi komponen HR Deliverable, High-Performance Work System, dan HR Efficiency, namun dimensi HR System Alignment belum terpenuhi. Oleh karena itu diusulkan rancangan pengembangan Key Performance Indicator Unit Assessment and Human Resource Development PT KAI dengan metode Human Resource Scorecard untuk dapat menyelaraskan peran sumber daya manusia dengan strategi PT KAI. Terdapat 12 sasaran strategis dengan 12 leading indicators dan 10 lagging indicators. Indikator yang disusun sudah sesuai dengan peta strategi berdasarkan visi misi dan strategi perusahaan, namun masih diperlukan evaluasi lanjutan

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The Ministry of State-Owned Enterprises has set five strategic priorities for SOEs, namely: increasing economic value and social impact, business model innovation, technology leadership, increasing investment, and talent development. The development of HR talent will help SOEs to achieve four other strategic priorities. Thus, HR management becomes an important thing to consider. PT KAI has transformed HR management that has brought the company to be better, but the system is still not well managed and still in the development stage. To find out the success of HR management, measurement is needed, one of which is performance measurement. In the process of designing performance indicators, each unit determines its own indicators according to agreements with their superiors. The Human Resource Scorecard method needed to be able to see the contribution of the HR to the achievement of the company by designing the strategy map, so that all indicators can be in-line with the corporate indicators. This study uses the theory of the Human Resource Scorecard by Becker et al (2009) which explains the steps in preparing the performance measurement design.

This study uses a post-positivist approach where theory is used as a basis and guide in conducting analysis. Data obtained from interviews and literature studies. The results of the study explain that based on the dimensions of the Human Resource Scorecard, PT KAI fulfills the HR Deliverable, High-Performance Work System, and HR Efficiency components, but the HR System Alignment dimension has not been fulfilled. Therefore, it is proposed to develop a Key Performance Indicators of Unit Assessment and Human Resource Development design for PT KAI using Human Resource Scorecard method to align the role of human resources with PT KAI's strategy. There are 12 strategic objectives with 12 leading indicators and 10 lagging indicators. The indicators compiled are in accordance with the strategy map based on the company's vision and mission and strategy, but further evaluation is still needed."

"Peneliti memiliki peranan penting dalam pembangunan bangsa, termasuk dibidang kesehatan. Penelitian ini fokus dengan pengembangan sumber daya manusia fungsional peneliti di Badan Litbang Kesehatan, hal ini dikarenakan adanya trend yang menurun di setiap jenjang jabatan peneliti serta kesenjangan antara jumlah peneliti dan hasil riset yang berkualitas. Penelitian ini menggunakan metode kualitatif dengan pendekatan case study. Hasil penelitian menunjukkan dalam pengembangan individu peneliti belum berjalan dengan efektif, hal ini dikarenakan belum adanya analisis beban kerja berdasarkan kepakaran dan jenjang jabatan yang merupakan dasar untuk perencanaan pengembangan fungsional peneliti. Analisis kebutuhan diklat belum dilakukan dan belum berjalannya pembinaan peneliti terstruktur. Pengembangan karir ditemukan bahwa masih rendahnya motivasi karir akibat hanya sebagian kecil peneliti yang memiliki perencanaan karir, dan adanya permasalahan pola karir. Aktivitas manajemen kinerja sudah berjalan, walaupun siklus monitoring kinerja secara periodik belum berjalan dan tidak adanya analisis data kinerja. Penelitian ini juga menemuka lima faktor yang mempengaruhi pengembangan sumber daya manusia peneliti di Bada Litbang Kesehatan, yaitu : sumber daya, kebijakan, desain organisasi, dukungan pimpinan, dan komunikasi.

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Researchers play an important role in the development of a nation, particularly in the health sector. This study focuses on the development of researcher in National Institute Of Health Research And Development NIHRD , considering the downward trend of the number of researchers in each level of researchers hierarchy as well as the significant gap between the number of researchers and the quality of the research itself. This study uses a qualitative method with case study approach. The results shows that researchers rsquo individual development is not running effectively. Workload analysis based on researchers rsquo expertise and level of the position which are bases for the functional development planning of researchers has not been established. What is more, training needs analysis and structured coaching for researchers has not been done. In regards of career development, low career motivation issue due to lack of career planning was identified along with other issues related to career pattern. Researchers rsquo activity performance management are applied, eventhough periodic performance monitoring cycle have yet to run thoroughly and performance analysis have not been established. This study also found five factors that influence the human resource development of researchers at National Institute Of Health Research And Development, which are resource, policy, organizational design, leadership support, and communication."

"ABSTRAKPertahanan merupakan salah satu gatra dinamis dari konsep Ketahanan Nasional yang sangat strategis karena menyangkut keutuhan dan kelangsungan hidup bangsa. Sistem pertahanan negara terdiri dari komponen utama, cadangan, dan pendukung. Komponen pendukung terdiri atas sumber daya manusia, sumber daya alam/buatan, dan sarana prasarana nasional. SDM Aparatur Kemhan sebagai sumber daya manusia pertahanan memiliki peran yang penting karena menjadi pengawak institusi pemerintah yang mengurusi masalah pertahanan negara sehingga diperlukan pembinaan SDM yang baik. Pengawak Kemhan terdiri dari PNS dan prajurit TNI. Namun Kemhan yang notabene merupakan institusi sipil, pengembangan karier militernya lebih cemerlang dibandingkan personel sipil. Hal ini berdampak pada pola hubungan sipil militer di Kemhan. Penelitian ini berupaya menganalisis pembinaan karier sipil dan militer Kemhan dengan menggunakan metode deskriptif kualitatif seperti studi literatur dan wawancara mendalam dengan sejumlah narasumber di Kemhan maupun narasumber ahli. Hasil penelitian menemukan bahwa dominasi militer terhadap sipil pada karier jabatan di Kemhan tidak mengganggu supremasi sipil karena kompetensi dan keahlian pertahanan lebih banyak dikuasai oleh militer. Selain itu, pembinaan kariernya masih bersifat status quo karena Kemhan pernah didominasi militer pada era Orde Baru dan pengaruhnya masih cukup kuat walaupun tidak sesignifikan dulu. Kemudian masih terdapatnya faktor kepentingan sehingga perlu peningkatan pembinaan karier aparatur Kemhan yang dilaksanakan berdasarkan sistem merit dengan barometer kualifikasi, kompetensi, dan kinerja yang adil dan wajar. Dengan demikian maka akan tercapai pola hubungan sipil militer yang wajar dan prinsip good governance yang akan menguatkan kualitas pemerintahan sebagai salah satu faktor kekuatan negara untuk memperkuat ketahanan nasional bangsa.

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ABSTRACTDefence is one of dinamic components of National Resilience concept and very strategic as related with existence and continuity of the nation. State defence consists of main, backup, and supporting components. Supporting one consist of human resource, natural resource, and national infrastructures. Defence Ministry Kemhan rsquo s human resource as defence human resource have crucial role as apparatus of government that handles state defence matters and therefore a good human resource management is needed. Kemhan rsquo s apparatus consist of civil servant PNS and military TNI . However, Kemhan as civil institution have brighter career development for personnel of TNI rather than PNS. This makes impact for the pattern of civil military relations at Kemhan. This research attempt to analysis carreer management of civil and military by descriptive qualitative method such as literature review and deep interview with numbers of Kemhan rsquo s managers and other related informen. The research rsquo s results show that military domination to civil on carreer position at Kemhan do not interrupt civil supremacy because competency and defence skill are still on military occupation. Besides that, carreer management is still on quo status because Kemhan was ever been dominated by military at New Era and the influence was still quite strong although not quitely significant. In addition, it is still factor of interest, hence the improvement of aparatus carreer development is needed to be increased which implemented based on merit system with barometers of qualification, competency, and performance that fair and normal. Therefore, the good civil military relations and the princip of good governance will be achieved and strengthen the government quality as one factor of state power that strengthening national resilience. "

"ABSTRAKSuatu perusahaan wajib memiliki sebuah rancangan penilaian kinerja karyawan yang efektif dan efisien agar membantu perusahaan dalam mencapai tujuannya. Oleh sebab itu perlu adanya suatu perancangan pengukuran kinerja karyawan yang memiliki Key Performance Indicator (KPI) karyawan dengan karakteristik Specific, Measurable, Attainable, Relevant, dan Time bound (SMART).Perancangan KPI karyawan di unit Health, Safety & Environment (HSE) menggunakan pendekatan Human Resource Scorecard. Diawali dengan pengumpulan data (primer dan sekunder), lalu diteruskan dengan perancangan indikator serta memvaliditas dan menetapkan KPI yang menurut responden penting untuk dimasukkan kedalam rancangan pengukuran kinerja karyawan unit HSE. Selanjutnya pembuatan peta keterkaitan antar KPI dan terakhir adalah penetapan bobot dari setiap KPI serta penetapan target.Hasil penelitian adalah diperoleh 16 indikator terpilih menjadi KPI yang dibuat peta keterkaitannya untuk melihat hubungan antara satu KPI dengan KPI lainnya. Lebih lanjut, telah ditetapkan target dan pembobotan terhadap 16 indikator terpilih menggunakan analytical hierarchy process.

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ABSTRACT

An organization needs to have an effective and efficient performance measurement in order to achieve organization goals. Therefore, there is a research to create employee performance indicator which has SMART (Specific, Measurable, Attainable, Relevant, dan Time bound) characteristic.

The design of key performance indicator for health, safety, and environment employee is using human resource scorecard. It is started by data collection (primary and secondary), continued with indicator creation and validation test. Furthermore, linking map between KPIs are defined and analytical hierarchy process is used to setting up targets and percentages of the KPIs.

As a result, there are thirty two indicators created. After validation test, six indicators defined as invalid and two indicators defined as unimportant by the questionnaire?s respondent. At the end, sixteen chosen indicators defined as KPIs. Linking map are made, targets are also made for those sixteen KPIs using AHP."

"ABSTRACTThe economic crises in Indonesia bring the significant impact on business sectors activity. In the cement industry this condition has Lead to high competitive domestic cement market. PT Semen Gresik was able to maintain its 45% market share by keep innovate and investing a significant amount in their production activities. To maintam its position in the market, PTSG also have to compete on the human resource area as the company? s most critical assets. The human assets and their performance need to be well-managed due to its contribution in the company competitive advantage as they need to placed a greater attention to human resource department .Human Asset and Performance Management issues emphasized on the development and deployment of human asset skills (Accenture, 2001). It means engineering excellent human competency. The development itself consist of several major activities: Training and Development; . Career Planning and Discipline (Invancevich, 2001). Performance Management used to explain the performance cycle of planning, performance execution, performance evaluation and then back to the beginning (Brennan, 1989). Before the company pursue to the next step of developing human resource, it need first to determine and to understand about the employee performance by evaluating their performance. Performance evaluation is a tool to give company a description about their workforce condition and as a basis for further necessary developmental activity. It?s the reason why the evaluation have to be able to assess the performance as objective as possible. The analysis on PTSG human resource department activities show that the company still implemented a traditional human resource management, which the activities only focused in administering the human resources data. In some area indicate severe problems perceive in the cause of it. PTSG have suffer from its long period of recruitment inactivity from 1997 that will cost them a skills and generatior gap. To minimize this, company must have a accurately designed training programs and must be able to trace good talent to place it in the right place. Above of all, these program must be able to improve things, persons and skills that need to be improved and subjected to gain a more effective and productive human resource. But the present performance evaluation seems didn?t able to support since its subjectivity and seniority climate still exist. During the internship session, writer tried to develop a model of performance evaluation based on competencies that might can be implemented along with company?s objective to start a competency based human resource. The model consist of four step evaluation which are: determine the Job Iàret for each individual; Perfbrmance Evaluation and Consultation as a downward evaluation; Employee Development Report as a self-evaluation, and Discussion and Consultation to giving employee a feedback based on the evaluation result and make a future job target to be evaluated next period.To support the talent-building challenge, the role of human resources should be redefined and its capabilities strengthened. HR executives need to be effective, proactive. counselor with personal and business credibility and strong relationship with business units.

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ABSTRAITLes crises économiques en Indonésie apportent l?impact considérable sur activité des secteurs de l?affaire. Dans l?industrie du cement cette condition a le rôle principal àu marché du cement domestique qui deviens très compétitif. Le PT Semen Gresik était capable de maintenir ses 45% part du marché par leur innovation et investir un montant considérable dans leurs activités de la production. Pour maintenir sa place dans le marché, PTSG ont aussi devoir rivaliser sur latégion de la ressource humaine comme l?aspect plus critique pour l?entreprise. Les ressource humains et leur performance ont besoin d?être bien- dirigé dû à sa contribution dans la compagnie avantage compétitif comme ils ont besoin à placé une plus grande attention à la département de la ressource humain.L?approche de Human Asset & Performance Management est accentué sur le développement et déploiement des habiletés de ressource humaines (Accenture, 2001 ). Il veut dire construire la compétence de l?être humain excellente. Le développement lui-même consiste en les plusieurs activités majeures: Former et Développement ; Çarrière Plannifi cation et Dî sc¡pune (Invancevich, 2001). Gestion de Performance expliquait au cycle de la performance d?organisation, exécution de la performance, évaluation de la performance et aiors en amere au commencement (Brennan, I 989). Avant la compagnie poursuivez au prochain pas de développer la ressource Immaine, il a besoin de déterminer et comprendre au sujet de la performance de l?employé en évaluant leur performance en premier lieu. L?évaluation de la performance est un outil pour donner une description à compagnie au sujet de leur condition du workjòrce et comme une base pour effectuer les activité developmental nécessaire supplémentaire. Ii est la raison pourquoi l?évaluation doit être capable de répartir la perfonnance comme objectif comme possible.L?analyse sur PTSG exposition des activités du département de la ressource humaine que la compagnie a encore rendu effectif une gestion cte la ressource humaine traditionnelle que les activités ont concentré seulement dans I?administration des données des ressources humain. Dans quelque région indiquez les problèmes sévères perçoivent dans la cause de lui. PTSG a souffrent de sa longue période d?inactivité du recrutement de 1 997 cela les coûtera Un habiletés et intervalle de la génération. Pour minimiser ceci, la compagnie doit avoir un former correctement conçu programmes et doit être capable de tracer le bon talent pour le placer dans la bonne place. Au-dessus de tout, ce programme doit être capable d?améliorer choses, personnes et habiletés qui ont besoin d?être amélioré et ont soumis pour gagner une ressource humaine plus efficace et productive. Mais l?évaluation de la performance présente paraît n?a pas fait capable à support depuis sa subjectivité et le climat de la priorité d?âge existe encore.Pendant la session du stage, l?écrivain a essayé de développer un modèle d?évaluation de la performance basé sur compétences qui pèuvent peut être rendu effectif avec I?objectif de compagnie pour commencer une competence base la ressource humaine. Le modèle consiste en quatre évaluation du pas qui est: déterminez la Cible du Travail pour chaque individu, Evaluation de la Performance et Consultation comme une evaluation descendante; Rapport du Développement de l?Employé comme une moi-même-évaluation, et Discussion et Consultation à employé donnant une réaction a basé sur le résultat de l?évaluation et fait une cible du travail future être évalué prochaine période.Pour supporter le défi du talent-bâtiment, le rôle des ressources humaines devrait être redéfini et ses capacités ont fortifié. Les cadres HR ont besoin d?être efficace, conseiller du proactive avec personnel et crédibilité de l?affaire et rapport fort avec les unités de l?affaire."

"ABSTRAKTesis ini membahas sistem pengukuran kinerja pengelolaan Sumber Daya Manusia (SDM) pada di Komisi Pemberantasan Korupsi Republik Indonesia dengan konsep Human Resources Scorecard. KPK dibentuk dengan tujuan agar Indonesia bebas dari korupsi bukan hanya pada sistem birokrasi tetapi dimulai dari cara berpikir seluruh masyarakat Indonesia. Untuk mencapainya, strategi disertai indikator kinerja yang jelas perlu dirancang bagi unit-unit di dalam KPK RI. SDM menjadi penting karena untuk pencapaian amanahnya KPK memerlukan SDM yang berintegritas bukan hanya dari sisi karakter jiwa tetapi integritas dalam berkerja mencegah dan memberantas korupsi di Indonesia. Biro SDM merupakan biro yang bertanggungjawab mengelola SDM di KPK. Biro SDM KPK belum menggunakan HR Scorecard dalam menentukan efektivitas dan efisiensi SDM KPK. Tujuan tesis ini adalah untuk mengevaluasi kinerja dan memberi rekomendasi alternatif perbaikan sistem pengelolaan SDM KPK yang diperlukan berdasarkan visi, misi serta strategi KPK. Dari hasil analisis data sekunder berupa Sistem Pengukuran Kinerja KPK RI dan Biro SDM yang berbasis Balanced Scorecard didapatkan hasil berupa strategi dan KPI Biro SDM serta keselarasannya dengan konsep HR Scorecard.

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ABSTRACTThis thesis explores the performance measurement system of Human Resource (HR) at CEC with the Human Resources Scorecard concept. KPK was formed with the goal of keeping Indonesia free from corruption not only at the beginning of a bureaucratic system but starting from the mindset in all Indonesian. To achieve this goal, KPK needs clear strategy and performance indicators to be designed in their each unit. Focused in HR is important because in achieving its goal, KPK requires human resources with high integrity not only in their soul but also in their creativity attitude in working for preventing and combating corruption in Indonesia. Human Resources Bureau KPK is responsible for managing human resources in the Commission. In determining the effectiveness and efficiency, Human Resources Bureau has not using the HR Scorecard yet. The purpose of this thesis is to evaluate and make proper alternative recommendations for human resources management system improvement based on the Commission's vision, mission and strategy. The result from the analysis of secondary data from the Commission and the Human Resources Bureau Performance Measurement System which based on Balanced Scorecard is obtained in the form of HR KPI and its alignment with the concept of HR Scorecard."

"Sistem Penganggaran Berbasis Kinerja dirancang untuk menciptakan efisiensi, efektivitas dan akuntabilitas dalam pemanfaatan anggaran belanja publik. Pada sistem Penganggaran Berbasis Kinerja berusaha mengaitkan antara pendanaan dengan hasil. Skripsi ini membahas tentang bagaimana penerapan sistem Penganggaran Berbasis Kinerja pada Pemerintah Kota Tangerang beserta permasalahan yang dihadapi di dalamnya. Penelitian ini menggunakan konsep yang ada mengenai prosedur penerapan Penganggaran Berbasis Kinerja.Penelitian ini dilakukan dengan menggunakan pendekatan post-positivist dan menggunakan wawancara mendalam. Hasil penelitian menunjukkan bahwa Penerapan sistem Penganggaran Berbasis Kinerja pada Pemerintah Kota Tangerang masih lemah dan belum sepenuhnya dilaksanakan. Permasalahan yang dihadapi dalam penerapannya umumnya terkait kurangnya kuantitas dan kualitas SDM serta terbatasnya informasi data yang mendukung.

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Performance-Based Budgeting System is designed to create efficiency, effectiveness and accountability in the public budget. In the Performance-Based Budgeting system seeks to link between funding and results. This research describes about how implementation of performance-based budgeting system in Tangerang City Government with the problems in it.

The research uses the existing concepts concerning in implementation of performance-based budgeting procedures. This research was conducted by using post-positivist approach and indepth interview. The results showed that the implementation of performance based budgeting system in Tangerang City Government is still weak and has not been fully implemented. The problems encountered in its implementation is generally related to the lack of quantity and quality of human resources and the limited data supporting information."

"Tujuan dari penelitian ini adalah untuk menggambarkan Implementasi penciptaan pengetahuan didalam proses knowledge management pada pegawai Direktorat Human Resource Development Kantor Pusat PT Pertamina. Penelitian ini menggunakan pendekatan kuantitatif, dimana data dan informasi dikumpulkan dengan penyebaran kuesioner dan studi kepustakaan terkait implementasi penciptaan pengetahuan didalam proses knowledge management pada pegawai Direktorat Human Resource Development dengan melihat proses knowledge management: SECI Proses Knowledge Spiral berdasarkan empat dimensi yang ada, yakni dimensi Socialization, Externalization, Combination, dan Internalization. Analisis data yang digunakan adalah dengan melihat jawaban mayoritas responden terkait dengan indikator-indikator yang diturunkan dari dimensi-dimensi yang ada. Hasil penelitian menunjukkan bahwa implementasi penciptaan pengetahuan dalam proses knowledge management pada pegawai Direktorat Human Resource Development Kantor Pusat PT Pertamina Persero dapat dikatakan berjalan dengan baik.

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The purpose of this study is to describe the implementation process of knowledge creation within knowledge management on the employees of the Directorate of Human Resource Development Office PT Pertamina. This study uses a quantitative approach, where data and information collected by questionnaires and literature study regarding the implementation of the process of knowledge creation within knowledge management in the Directorate of Human Resource Development personnel to see the process of knowledge management: Knowledge SECI Spiral Process based on four dimensions exist, the dimensions of Socialization, externalization, Combination, and Internalization. Analysis of the data used is to look at the answer the majority of respondents associated with indicators derived from existing dimensions. The results showed that the implementation of the process of knowledge creation within knowledge management on employee Human Resource Development Directorate Headquarters PT Pertamina Persero can be said to be going well."

"Penelitian ini bertujuan mengukur kinerja Mahkamah Konstitusi dengan menggunakan pendekatan Balanced Scorecard. Penelitian ini adalah penelitian kuantitatif dengan menggunakan desain deskriptif Empat perspektif yang peneliti gunakan yaitu perspektif pelanggan perspektif proses bisnis internal perspektif pembelajaran dan pertumbuhan dan perspektif keuangan dalam rangka mengukur kinerja Mahkamah Konstitusi. Pengumpulan data dilakukan dengan kuisioner untuk aspek pelanggan aspek proses bisnis internal dan aspek pembelajaran dan pertumbuhan sedangan untuk aspek keuangan pengumpulan data dilakukan dengan mengambil data sekunder.Hasil dari penelitian menggambarkan bahwa kinerja Mahkamah Konstitusi adalah baik. Meskipun demikian terdapat salah satu elemen pada aspek pembelajaran dan pertumbuhan yang status kinerjanya cukup baik yaitu pada komponen kepuasan pegawai terutama pada aspek kepemimpinan dimana berdasarkan pengukuran menjadi salah satu sumber ketidakpuasan pegawai.Selain itu penelitian ini juga menyarankan bahwa meskipun aspek pelanggan memperoleh status baik namun Mahkamah Konstitusi sebagai lembaga yudikatif yang banyak diharapkan dapat menjadi pintu terakhir penegakan hukum di Indonesia maka sudah seharus terus meningkatkan pelayanannya kepada masyarakat.

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This study aims to measure the performance of the Constitutional Court by using a Balanced Scorecard approach. This research is quantitative research using a descriptive design Four perspectives that researchers use the customer perspective the perspective of internal business processes learning and growth perspective and a financial perspective in order to measure the performance of the Constitutional Court. Data collection was conducted by questionnaire for aspects of the customer internal business processes and aspects of learning and growth while for the financial aspects of data collection is done by taking a secondary data.

The results of the research mentioned that the performance of the constitutional court is good. Nevertheless there is one of the elements on the learning and growth which has good performance on satisfaction employees components especially in the aspect of leadership which became one of discontent source by employees measurement.

In addition research is also suggest that although the aspect of customers obtains the status good but the constitutional court as judicative institutions more expected to be the last gatekeeper for law enforcement in Indonesia should continue to improve its service to the public."