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"Jakarta sebagai ibukota Negara Indonesia memiliki permasalahan transportasi dimana jumlah kendaraan pribadi mendominasi jalanan dibandingkan dengan jumlah transportasi publik. Hingga akhirnya taksi daring hadir dan mendisrupsi sistem transportasi publik konvensional, dengan sistem pelayanan berbasis aplikasi. Hasil perbandingan regulasi taksi daring menunjukan bahwa terdapat 2 poin regulasi yang hanya diatur di Indonesia dan tidak diatur di Negara lain, yaitu pembatasan kuota taksi dan kartu standar pelayanan yang harus dipenuhi oleh setiap kendaraan atau armada taksi daring. Penelitian ini dilakukan dengan survei pengguna taksi daring di Jakarta, dengan jumlah sampel responden sebanyak 1100 orang yang merupakan penduduk DKI Jakarta. Hasil penelitian menunjukan bahwa faktor waktu tunggu, tariff yang lebih murah, kemudahan sistem pembayaran, kondisi mobil, dan keamanan & kenyamanan berpengaruh signifikan dengan frekuensi penggunaan, belanja, dan kepuasan layanan taksi daring. Pengguna layanan taksi daring di Jakarta mayoritas adalah wanita, dan mereka yang tidak memiliki mobil.

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Jakarta as the capital city of Indonesia has a transportation problems where the number of private vehicles dominates the streets compared to the number of public transportation. In 2014 ridesourcing start to rise and disrupt the conventional public transportation systems, with application-based service systems. The comparison of ridesourcing regulations in 5 countries shows that there are 2 regulatory points only exist in Indonesia and not regulated in other countries, such as restrictions on taxi quota and standard service cards that must be fulfilled by each vehicle or taxi fleet.

This research was conducted using survey of online taxi users in Jakarta, with 1100 respondents of sample who are residents of DKI Jakarta. The results showed that the waiting time, cheaper tariffs, ease of payment systems, car conditions, and security & comfort had a significant effect on the frequency of use, spending, and satisfaction of ridesourcing consumer. The majority users of ridesourcing service in Jakarta are women, and those who do not own a car."

"Fokus dari riset ini adalah untuk membahas faktor-faktor yang memengaruhi intensi pembelian kembali, word-of-mouth positif, dan kemauan untuk membayar lebih pada taksi dan rental mobil online di wilayah Jabodetabek dengan menganalisis faktor-faktor seperti kepuasan konsumen dan nilai yang dirasakan. Selain itu, penelitian ini juga membahas efek moderasi dari perbedaan jenis kelamin dan pengeluaran terhadap hubungan antar variabel diatas. Penelitian ini menggunakan Structural Equation Modeling (SEM) yang akan diproses menggunakan SPSS Amos 21.0. Hasil dari penelitian ini menyatakan bahwa kepuasan konsumen dan nilai yang dirasakan oleh konsumen memiliki pengaruh positif terhadap intensi pembelian kembali, word-of-mouth positif, dan kemauan untuk membayar lebih. Selain itu, penelitian ini juga menemukan bahwa perbedaan jenis kelamin hanya memoderator hubungan antara nilai yang dirasakan dan intensi pembelian kembali, sedangkan pengeluaran hanya memoderator hubungan antara kepuasan konsumen dan word-of-mouth positif.

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The focus of this research is to examine the factors that influence repurchase intention, positive word-of-mouth, and willingness of pay more toward taxi and online car rental in Jabodetabek by analyzing several factors namely customer satisfaction and perceived value. Moreover, this research also examined the moderating effect of Gender and Expenditure toward above relationship. The hypotheses are tested using Structural Equation Modeling (SEM) using SPSS Amos version 21.0.

The research found that both customer satisfaction and perceived value has positive influence on repurchase intention, positive-word-of-mouth, and willingness to pay more. Furthermore, this research also found that gender only moderates the relationship between perceived value and repurchase intention, while expenditure only moderates the relationship between customer satisfaction and positive word-of-mouth."

"Bisnis saat ini sedang menghadapi kompetisi yang ketat dalam berbagai bidang seperti nama, kualitas dan inovasi. Kualitas yang rendah akan menimbulkan ketidakpuasan pada pelanggan padahal kepuasan pelanggan saat ini menjadi jantung bagi strategi marketing untuk membawa perusahaan pada kesuksesan. Dalam bidang transportasi, beberapa perusahaan taksi hadir sebagai salah satu alternatif bagi masyarakat yang membutuhkan transportasi yang aman dan nyaman, salah satunya Taksi Blue Bird. Dengan adanya beberapa perusahaan taksi kompetitor dan hadirnya inovasi baru yaitu transportasi online, Taksi Blue Bird terus mempertahankan keunggulannya dalam kualitas pelayanan. Penelitian ini bertujuan untuk menganalisi pengaruh kualitas pelayanan terhadap kepuasan pelanggan terhadap Taksi Blue Bird. Penelitian ini menggunakan pendekatan kuantitatif yaitu data penelitian yang dilakukan dengan survei kuesioner kepada 100 responden sesuai dengan kriteria sampel yang ditentukan. Pengolahan data dalam penelitian ini menggunakan metode analisis rank spearman. Hasil dari penelitian ini menunjukkan bahwa seluruh dimensi yang terdapat pada kualitas pelayanan yang terdiri dari tangibles, realibility, responsiveness, assurance dan emphaty berpengaruh pada kepuasan pelanggan yang memiliki dimensi experienced quality, price, dan safety and luxury. Penelitian ini juga mengungkapkan Taksi Blue Bird masih memiliki keunggulan dalam kualitas pelayanan karena sikap driver yang sopan dan ramah serta kenyamanan dalam membawa mobil.

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Business are facing tight competition in various field such as brand, quality and innovation. Success can be found through the satisfaction of customers as customer satisfaction is now the heart of marketing strategies meaning low quality given by companies can lead to dissatisfaction with customers. In the field of public transportation, Taxi exist as one of an alternative for people who wants a safer and more comfortable service of transportation. One of which is Blue Bird Taxi, well known for it’s good service quality. With the existance of competitor companies, Blue Bird taxi continues in withstanding its excellance in service quality. This research uses quantitative approach that is research data collected through survey and distributing questionnaires to 100 respondents according to the specified sample criteria. The data is processed using rank spearman method. The results of this research presents that all dimensions in service quality (tangibles, realibility, responsiveness, assurance and emphaty) are influenced towards customer satisfaction (experienced quality, price and safety & luxury). This research reveals Blue Bird Taxi withstand its excellence in service quality because of its polite, friendly and safe driving attitude drivers making a comfortable enviroment for customers using this transportation."

"Artikel ini membahas bagaimana ruang abu-abu terjadi di ruang kota dengan meningkatnya jumlah ojek online di Indonesia. Studi ini dilakukan di sekitar kawasan Stasiun Kereta Tebet, Jakarta, sebagai ruang perkotaan yang digunakan oleh pengemudi ojek online yang memproduksi area tunggu informal bagi mereka untuk menunggu pelanggan, menggunakan penelitian data kualitatif dan analisis studi kasus. Penelitian ini bertujuan untuk memahami bagaimana pengemudi ojek online menggunakan ruang kota dan mengubahnya menjadi ruang abu-abu. Dengan melihat interkoneksi antara aktor, yaitu pengemudi dan pembeli taksi motor online; medium, dalam hal ini, aplikasi ponsel pintar ojek online seperti Gojek dan Grab; dan konteks spasialnya. Studi ini menunjukkan adanya pengulangan penggunaan ruang karena adanya negosiasi ruang antara ojek online dan ojek konvensional dan andil teknologi aplikasi digital, mengubah ruang kota menjadi ruang abu-abu.

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This paper explores how gray space occurs in urban space with the growing numbers of online motorcycle taxis (ojek in Bahasa Indonesia) demand in Indonesia. The study conducted around the Tebet Train Station area, Jakarta, as an urban space utilized by online motorcycle taxi drivers producing such informal shelter for them waiting for the customers, using qualitative data research and case study analysis. This study aims to understand how online motorcycle taxi drivers use urban space and turns it into gray space. By looking at the interconnection between actors, which are online motorcycle taxis drivers and customers; the medium, in this case, online motorcycle taxis mobile app such as Gojek and Grab; and its spatial context. The study shows the repetition of space usage due to the contestation of space between online motorcycle taxi and conventional motorcycle taxi and the presence of digital application technology, which turns the urban space into gray space."

"The Third Edition retains the general organization of the prior two editions, but it incorporates new material throughout the text. The book is organized into six parts: Part I covers basic sampling from simple random sampling to unequal probability sampling; Part II treats the use of auxiliary data with ratio and regression estimation and looks at the ideas of sufficient data, model, and design in practical sampling; Part III covers major useful designs such as stratified, cluster and systematic, multistage, and double and network sampling; Part IV examines detectability methods for elusive populations, and basic problems in detectability, visibility, and catchability are discussed; Part V concerns spatial sampling with the prediction methods of geostatistics, considerations of efficient spatial designs, and comparisons of different observational methods including plot shapes and detection aspects; and Part VI introduces adaptive sampling designs in which the sampling procedure depends on what is observed during the survey. For this new edition, the author has focused on thoroughly updating the book with a special emphasis on the first 14 chapters since these topics are invariably covered in basic sampling courses. The author has also implemented new approaches to explain the various techniques in the book, and as a result, new examples and explanations have been added throughout. In an effort to improve the presentation and visualization of the book, new figures as well as replacement figures for previously existing figures have been added. This book has continuously stood out from other sampling texts since the figures evoke the idea of each sampling design. The new figures will help readers to better visualize and understand the underlying concepts such as the different sampling strategies."

"Melihat kondisi “new normal” di Indonesia, survei Nielsen 2020 menemukan bahwa selama pandemi COVID-19, 49% konsumen sering memasak di rumah, dan hal ini mendorong pertumbuhan penjualan bahan baku dan produk segar. Belanja bahan makanan online adalah adaptasi baru dan telah menjadi pengubah permainan bagi pedagang grosir. Faktanya, selama pandemi di Indonesia, hanya 16% yang menyatakan menggunakan layanan sembako online, sedangkan 49% dan 33% responden menyatakan preferensinya untuk membeli di supermarket terdekat dan di warung sayur biasa. Pengaruh penilaian/persepsi kualitas layanan terhadap kepuasan pelanggan dan sikap minat pelanggan dapat diketahui melalui perhitungan uji korelasi, dengan hasil menunjukkan adanya korelasi positif antara persepsi kualitas layanan kepuasan pelanggan dengan sikap minat pelanggan

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Oversee at the “new normal” conditions in Indonesia, the Nielsen 2020 survey found that during the COVID-19 pandemic, 49% of consumers often cook at home, and this has driven the growth of sales of fresh products. Online grocery shopping is a new adaptation and has been a game changer for wholesalers. In fact, during the pandemic in Indonesia, only 16% said they used online basic food services, while 49% and 33% of respondents stated their preference to buy at the nearest supermarket and at regular vegetable stalls. The influence of the assessment/perception of service quality on customer satisfaction and customer interest attitudes can be known through the calculation of the correlation test, with the results showing a positive correlation between perceptions of customer satisfaction service quality and customer interest attitudes."

"Bermula dari penolakan terhadap masuknya taksi online dalam menyelenggarakan usaha transportasi umum dengan mengadakan demo oleh pelaku usaha angkutan sewa dan taksi konvensional. Masuknya taksi online untuk memperluas bisnis transportasi tersebut merupakan sebuah ancaman bagi pelaku usaha taksi online karena dianggap dapat mematikan usaha angkutan sewa dan taksi konvensional dengan menawarkan tarif taksi online yang dibawah tarif angkutan sewa dan taksi konvensional. Oleh sebab itu, pelaku usaha angkutan sewa dan taksi konvensional, secara bersama-sama membatasi daerah pemasaran jasa angkutan taksi online tersebut serta menghalangi taksi online tersebut untuk masuk pada dan memasarkan jasa taksi online. Adapun permasalahan yang diangkat dalam tulisan ilmiah ini adalah bagaimana hukum persaingan usaha mengatur terkait dengan tindakan pelarangan beroperasinya taksi online oleh pelaku usaha angkutan sewa dan taksi konvensional di Bali; apakah tindakan yang dilakukan oleh pelaku usaha angkutan sewa dan taksi konvensional di Bali bersama dengan bendesa adat serta pengusaha jasa pariwisata di Bali yang menghalangi beroperasinya taksi online pada wilayah wisata tersebut termasuk tindakan yang dilarang dalam Undang-Undang No.5 Tahun 1999. Untuk dapat menjawab permasalahan tersebut digunakan metode penelitian hukum yuridis-normatif dan analisa data secara deskriptifanalitis. Hasil penelitian menunjukan bahwa terdapat perjanjian yang dilarang dalam hukum persaingan usaha. Dengan adanya perjanjian yang anti-persaingan ini menyebabkan terhambat tercapainya kesejahteraan rakyat. Pemerintah perlu mengatur terkait dengan penyelenggaraan usaha transportasi umum di Bali sehingga dengan terwujudnya persaingan yang bebas dan adil, maka terwujud juga kesejateraan rakyat.

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It begins from the refusal of the entry of online taxis in organizing public transportation businesses by holding demonstrations by conventional rental and taxi business operators. The entry of online taxis to expand the transportation business is a threat to online taxi business players because it is considered to be able to shut down conventional rental and taxi transportation businesses by offering online taxi fares that are below conventional rental and taxi transportation rates. Therefore, conventional rental and taxi business operators jointly limit the marketing area of the online taxi transportation service and block the online taxi from entering and marketing online taxi services. The problem raised in this scientific paper is how business competition law regulates related to the prohibition of the operation of online taxis by conventional rental and taxi business operators in Bali; whether the actions taken by conventional rental and taxi transportation business operators in Bali along with traditional villages and tourism service entrepreneurs in Bali block up the online taxis in these tourist areas, this act is considered as a violation of competition law and against the principle and the purpose of Competition Law based on The Law No.5/1999. To answer these problems by using juridical-normative legal research methods and descriptive-analytical data analysis. The results of the study show that there are agreements that are prohibited in business competition law. With the existence of this anti-competitive agreement, it has hampered the achievement of public`s welfare. The government needs to regulate related to the implementation of public transportation business in Bali so that with the realization of free and fair competition, the publics welfare will also be actualize."