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"Tujuan utama penelitian ini adalah untuk mengetahui pengaruh pengalaman, sikap, dan intensi perilaku konsumen terhadap layanan peran antar berbasis online. Studi dilakukan di Indonesia tepatnya di area Pulau Jawa. Penelitian ini diolah menggunakan PLS-SEM dengan total responden sebanyak 222 dua ratus dua puluh dua orang. Hasil penelitian menunjukan variabel-variabel yang mempengaruhi sikap konsumen terhadap layanan pesan antar makanan online yang pernah digunakan, dan bagaimana sikap tersebut mempengaruhi niat konsumen untuk menggunakan layanan pesan antar makanan online yang lebih bernilai tambah dalam penelitian ini yaitu UberEATS.

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The main object of this study is to determine the relationship between consumer experience, attitude, and behavioral intention towards Online Food Delivery services. This study were proceed in Indonesia, specifically in Jawa Island area. This research uses PLS SEM and the number of respondents is 222 two hundreds and twenty two person.

The result of this research says that there are dimensions that affect consumer's attitude towards online food delivery services, and how it is affecting their intention to use more value added online delivery service ndash in this case UberEATS."

"Layanan Online Food Delivery (OFD) merupakan metode yang populer di Indonesia untuk memesan makanan dan minuman dibandingkan metode lainnya seperti melalui telepon, aplikasi mobile restoran, dan website restoran. Transaksi layanan OFD di Indonesia berkembang dengan pesat dan semakin populer dibandingkan sebelum pandemi COVID-19. Tujuan penelitian ini adalah untuk mengetahui pengaruh struktural antar variabel yang meliputi hedonic motivation, time saving orientation, price saving orientation, prior online purchase experience, information fit-to-task, visual appeal, convenience motivation, post-usage usefulness, attitude, dan repurchase intention pada layanan OFD di Indonesia. Penelitian ini mengacu pada theory of planned behavior, technology acceptance model, dan adopsi parsial dari extended information technology continuance model. Penelitian ini pun dilakukan untuk mengetahui perubahan perilaku konsumen dalam menggunakan layanan OFD sebelum dan selama pandemi COVID-19 di Indonesia. Dalam penelitian ini data dikumpulkan dari 207 pengguna layanan Go-Food atau GrabFood dan diolah menggunakan Structural Equation Modeling (SEM) pada perangkat lunak LISREL 8.54. Hasil penelitian menunjukkan bahwa delapan dari enam belas hipotesis yang diajukan memiliki pengaruh signifikan. Price saving orientation, time saving orientation, dan prior online purchase experience secara signifikan berpengaruh positif terhadap convenience motivation. Time saving orientation, prior online purchase experience, dan convenience motivation secara signifikan berpengaruh positif terhadap post-usage usefulness. Post-usage usefulness secara signifikan berpengaruh positif terhadap attitude dan repurchase intention konsumen pada layanan OFD. Penelitian ini menunjukkan bahwa setelah pandemi COVID-19 berakhir, 28.50% responden akan meningkatkan frekuensi pembelian makanan dan minuman melalui layanan OFD, 29.47% responden akan mengurangi, dan sisanya dengan frekuensi yang tetap

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Online Food Delivery (OFD) services in Indonesia is the most popular way to order food and beverage (F&B) compared to other methods such as telephone, restaurant mobile application, and restaurant website. OFD services transaction in Indonesia is growing rapidly and become more popular compared to before COVID-19 pandemic. The purpose of this study is to examine structural relationship between hedonic motivation, time saving orientation, price saving orientation, prior online purchase experience, information fit-to-task, visual appeal, convenience motivation, post-usage usefulness, attitude, and repurchase intention towards OFD services in Indonesia. This study based on theory of planned behavior, technology acceptance model, and partial adoption of extended information technology continuance model. This study also examines consumers change of behavior in using OFD services before and during COVID-19 pandemic in Indonesia. 207 questionnaires were collected from Go-Food or GrabFood user to empirically test the research model using the Structural Equation Modeling (SEM) on LISREL 8.54. The results imply that eight from sixteen proposed hypotheses were supported. Price saving orientation, time saving orientation, and prior online purchase experience have a significant positive influence towards convenience motivation. Time saving orientation, prior online purchase experience, and convenience motivation have a significant positive influence towards post-usage usefulness. Post-usage usefulness has a significant positive influence towards attitude and repurchase intention on using OFD services. This study also found that after pandemic COVID-19 ends, 28.50% of the respondents will increase the frequency of purchasing F&B through OFD services, 29.47% will reduce, and the rest will remain same"

"Penelitian ini menjelaskan tentang gambaran sikap, norma subjektif, perceived behavioral control, dan intensi dalam menggunakan layanan pesan antar makanan daring pada mahasiswa Universitas Indonesia selama COVID-19. Penelitian ini menggunakan metode kuantitatif dengan desain studi cross sectional. Penelitian ini menggunakan teknik purposive sampling yang diikuti sebanyak 213 responden dengan mengisi kuesioner daring berbasis google form. Hasil penelitian menunjukkan bahwa 49,8% mahasiswa UI sering menggunakan layanan pesan antar makanan saat jam makan malam, dimana makanan cepat saji dan boba drinks adalah makanan yang paling sering dipesan. Selain itu, 59,6% mahasiswa UI memiliki sikap yang positif, 57,3% mahasiswa UI memiliki pengaruh motivasi yang tinggi dari orang lain, 55,9% mahasiswa UI memiliki faktor pendukung yang besar, dan 61,5% mahasiswa UI memiliki intensi yang tinggi dalam menggunakan layanan pesan antar makanan. Hasil penelitian ini diharapkan dapat membuat mahasiswa UI sadar akan pentingnya menerapkan perilaku makan sehat.

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This research explained about the description of attitude, subjective norms, perceived behavioral control, and intentions on using online food delivery service to college students at Indonesia University during COVID-19. This research used the quantitative method with cross sectional study design. This research used purposive sampling technique that were joined by 213 respondents with fill the online questionnaire based on google form. The result of the research showed that 49,8% of UI students often used online food delivery services at dinner time, where fast food and boba drinks are foods that are often ordered. Moreover, 59,6% of UI students have a positive attitude, 57,3% of UI students have a high motivational effect from the others, 55,9% of UI students have a great supporting factors, and 61,5% of UI students have a high intention on using online food delivery service. The result of the research is expected to make UI students to be aware of the importance of implementing healthy eating behavior."

"Perkembangan internet sebagai media yang tumbuh secara pesat di Indonesia membuat masyarakat Indonesia memiliki tendensi untuk melakukan segala sesuatunya melalui fasilitas internet dan aplikasi pendukung lainnya. Konsumen Indonesia kini juga memiliki kecenderungan untuk memilih berbelanja secara online karena dianggap lebih memberikan kenyamanan, kemudahan, dan nilai ekonomis yang lebih baik bila dibandingkan dengan berbelanja secara tradisional. Tren ini juga terjadi pada sektor penjualan makanan dan minuman, yang mana kemudian mendorong munculnya layanan pemesanan dan jasa antar makanan secara online. Studi ini bertujuan untuk menguji tingkat penerimaan teknologi masyarakat terhadap aplikasi online food delivery OFD yakni Go-Food, melalui pengukuran sikap dan perilaku konsumen terhadap aplikasi pemesanan dan pengantaran tersebut. Sampel dari penelitian ini adalah pengguna aplikasi Go-Food di berbagai kota dan daerah di Indonesia, terutama pada kota-kota dan wilayah yang masuk ke dalam daerah jangkauan layanan Go-Food. Hasil dari studi ini menunjukkan bahwa beberapa faktor seperti faktor penghematan uang, pengalaman pembelian terdahulu, serta motivasi kenyamanan cenderung tidak berpengaruh secara signifikan terhadap sikap dan perilaku intensi dari konsumen, sedangkan untuk hipotesis dan variabel lainnya terbukti berpengaruh signifikan.

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The development of the internet as one of the media that grows big enough in Indonesia makes the people of Indonesia have tendency to do various things through internet facilities and other supporting applications. Consumers Indonesia also tend to prefer to shop online because it is considered to provide comfort or convenience motivation and economic value better than traditional shopping. It also occurs in the food and beverage sector, which encourages the emergence of online food delivery services or OFD services.

This study aims to examine the effects of convenience motivation and post usage usefulness as well as several other factors toward attitudes toward online food delivery service AODS and behavioral intention toward online food delivery service BIOFDS, using case study of mobile application service Go Food's users . The sample of this study is the users of Go Food service in various regions in Indonesia, following the service area covered by Go Food service.

The results imply that most of the proposed hypothesis were proven supported, except for some relationships from price saving orientation, prior online purchase experience, and convenience motivation to attitude towards OFD service."

"Industri layanan pesan-antar makanan online (OFDS) merupakan salah satu inovasi signifikan di seluruh dunia dalam pasar industri makanan yang sudah jenuh. Oleh karena itu, sangat penting untuk mendapatkan wawasan yang lebih baik mengenai faktor internal dan eksternal yang mempengaruhi sikap konsumen dan niat pembelian ulang. Penelitian ini disusun untuk menyelidiki signifikansi manfaat yang dirasakan, risiko yang dirasakan, dan persuasi online terhadap sikap konsumen dan niat membeli ulang dengan norma subjektif dan kontrol perilaku yang dirasakan sebagai elemen tambahan. Pengaruh mediasi juga diteliti. Berdasarkan hasil analisis terhadap 209 responden yang berdomisili di Indonesia dengan menggunakan Partial Least Squares Structural Equation Modelling, ditemukan bahwa perceived benefit dan online persuasion mempengaruhi sikap konsumen, sikap konsumen juga memediasi hubungan tersebut dengan repurchase intention, dan subjective norm serta perceived behavior control ditemukan memiliki pengaruh terhadap repurchase intention. Namun, perceived risk ditemukan tidak memiliki pengaruh yang signifikan terhadap sikap konsumen. Hasil penelitian menyarankan penyedia aplikasi OFDS untuk menyediakan desain yang menarik secara visual, aplikasi dan pengalaman pengguna yang mudah dinavigasi, pembelajaran mesin untuk preferensi konsumen, evaluasi akurasi pesanan secara internal, peningkatan privasi dan promosi makanan popular.

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The online food delivery services (OFDS) industry is one of the most significant worldwide innovations in the saturated market of food industry. Thus, it is crucial to gain a better insight of both the internal and external factors that influence the attitudes of consumer and repurchasing intention. The study was arranged to investigate the significancy of perceived benefits, perceived risk, and online persuasion towards the attitudes of consumer and repurchase intention with subjective norm and perceived behavior control as its additional element. The mediating influence were also examined. Based on the analyzed result on 209 respondents domiciled in Indonesia using Partial Least Squares Structural Equation Modelling, it was found that perceived benefit and online persuasion were found to influence the attitude of consumer, attitude also mediate those relationship, and subjective norm and perceived behavior control was found to have influence toward repurchase intention. However, perceived risk was found to have no significant influence towards the consumer attitude. The research result suggests the OFDS application provider to provide a visually appealing design, easy to navigate application and user experience, machine learning for consumer preference, internal order accuracy evaluation, improved privacy and security, and highlighting popular food among social circles."

"Fenomena pemesanan makanan online di Indonesia telah meningkat dikarenakan pandemi COVID-19 yang menimbulkan risiko tertular antara masyarakat, serta risiko sanski dari pemerintah jika melanggar protokol kesehatan yang ditetapkan dengan mengunjungi restoran. Namun dari sisi konsumen, terdapat pertimbangan dan persepsi risiko dalam menggunakan aplikasi makanan online selama pandemi, serta pertimbangan risiko tertular dari virus COVID- 19 yang dapat mempengaruhi sikap dan perilaku konsumen untuk melakukan pemesanan makanan online. Penelitian dilakukan dengan metode purposive sampling dengan jumlah responden 306 individu yang pernah melakukan pemesanan makanan online melalui aplikasi online serta dianalisis menggunakan Partial Least Square - Structural Equation Modeling (PLS - SEM). Hasil penelitian ini menunjukan bahwa hubungan langsung convenience risk dan attitude, hubungan COVID-19 risk severity terhadap attitude, serta attitude dan online food delivery behavior menunjukkan hasil yang signifikan.

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The COVID-19 pandemic has shifted consumer behavior to utilize online food delivery services to a greater extent from dine-in restaurants particularly due to the risks of being exposed to the COVID-19 virus and risks of punishments from the government for breaching health protocols by visiting restaurants. However, from the consumer side, consumers face multiple risks when associating themselves with online food delivery services applications – which, added with consumers’ perceived risk towards the COVID-19 virus, influences consumers’ attitudes and behaviours towards online food delivery services. This research study was conducted using purposive sampling with 306 total respondents collected, and analyzed using Partial Least Square - Structural Equation Modeling (PLS - SEM). The results of this research study found that relationships between convenience risk towards attitude, risk severity towards attitude, and attitude towards online food delivery behaviour had significant relationships."

"Di era modern, perkembangan industrial dan meningkatnya populasi dunia menaruh tanah pertanian dalam tekanan yang membuat manusia melakukan apapun untuk memperbaiki produksi pertanian yang sedang dalam tekanan krisis pertanian, hama yang tak terkontrol dan kesuburan tanah yang buruk. Oleh karena itu Badan Pangan dan Pertanian (FAO) menyarankan untuk mengimplementasikan pertanian organik untuk melestarikan lingkungan dunia yang menghasilkan panen makanan organi untuk manusia. Di Indonesia, konsumsi makanan organik mulai berkembang dan menjadi konsumen potensial di masa depan. Saat pandemi COVID-19, dilaporkan makanan organik di Indonesia meningkat permintaan nya. Berdasarkan fenomena tersebut, penelitian ini bertujuan untuk menganalisa intensi beli terhadap makanan organik dengan menggunakan variabel health consciousness, consumer knowledge, dan subjective norms sebagai faktor dalam sikap konsumen dan intensi beli terhadap makanan organik dan selain itu consumer attitude sebagai peranan mediasi untuk purchase intention. Penelitian ini dapat mengumpulkan 205 responden dari Indonesia yang pernah membeli makanan organic saat pandemic COVID- 19 untuk mengisi kuesioner secara online dan dianalisa menggunakan Structural Equation Modelling (SEM). Penemuan dalam penelitian ini menunjukkan bahwa consumer attitude, consumer knowledge dan subjective norms memiliki pengaruh signifikan pada purchase intention sedangkan environmental concern dan health consciousness terhadap hubungan pada purchase intention telah dimediasi penuh oleh consumer attitude.

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In this modern era, industrial development and increasing population of the world put agricultural land under pressure which makes people do anything to improve the production of agriculture under the pressure of crisis in agriculture, uncontrolled pests, and bad fertility. Hence, Food and Agricultural Organization (FAO), suggest implementing organic agriculture to preserve the world environment which harvest the organic foods for the people. In Indonesia, the organic food consumption starts emerging and could become the potential consumer in coming years. During pandemic of COVID-19, it reported that organic foods in Indonesia is increased in terms of demand. Based on the phenomenon, this research aims to analyzed the intention to purchase towards organic foods by using the variables of health consciousness, environmental concern, consumer knowledge, and subjective norms as a factors of consumer attitude and purchase intention towards organic food while consumer attitude as mediating role to purchase intention towards organic foods. The research was gathered 205 respondents from Indonesia that bought organic foods during COVID-19 pandemic to fill the online questionnaire and then analyzed using Structural Equation Modelling (SEM). The findings showed that consumer attitude, consumer knowledge and subjective norms have a significant influence on purchase intention while environmental concern and health consciousness in its relationship on purchase intention has been fully mediated by consumer attitude."

"Penelitian dalam tesis ini bertujuan untuk mengeksplorasi isu-isu yang menjadi fokus konsumen terkait layanan pesan antar makanan secara daring selama pandemi COVID-19 di Indonesia melalui data media sosial. Dengan percepatan transformasi digital di industri makanan dan kuliner, bahasan di media sosial mengenai layanan pesan antar makanan cukup meningkat. Terlebih pada masa pandemi COVID-19 di Indonesia telah mengubah kebiasaan konsumen untuk dapat memesan makanan dari rumah atau dari mana saja. Pandemi COVID-19 yang sedang berlangsung menghadirkan tantangan terkait kualitas dan keamanan pangan, kualitas layanan, dan opini konsumen. Penelitian ini menerapkan pendekatan pemodelan topik untuk memahami perspektif konsumen Indonesia terhadap layanan pesan antar makanan secara daring. Komentar dan tweet konsumen di media sosial (Instagram dan Twitter) terkait layanan pesan antar makanan secara daring dari tahun 2020 hingga 2021 dikumpulkan dengan menggunakan pendekatan text mining. Data dianalisis menggunakan pemodelan topik dengan Latent Dirichlet Allocation yang diimplementasikan dengan Python. Hasil penelitian ini menemukan tema dari topik-topik yang dihasilkan, yaitu Manfaat Penghematan Biaya, Manfaat Penghematan Waktu, dan Kepercayaan. Studi penelitian ini menemukan bahwa mengenai penggunaan layanan pesan antar makanan secara daring, persepsi dimensi harga, dan dimensi kualitas layanan elektronik melebihi kekhawatiran mengenai efek COVID-19 seperti kualitas makanan dan risiko keamanan. Wawasan dari penelitian ini akan sangat membantu untuk evaluasi kualitas layanan dan penelitian lebih lanjut di industri pesan antar makanan.

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This thesis study aims to explore the issues consumers focus on regarding online food delivery services during the COVID-19 pandemic in Indonesia through social media data. With the accelerated digital transformation in the food and culinary industry, social media discussions about food delivery have emerged. The COVID-19 pandemic in Indonesia has changed consumer habits from dining in to ordering food from home or anywhere. The ongoing COVID-19 pandemic presents challenges regarding food quality and safety, service quality, and consumers’ opinions. This study applied the topic modeling approach to understand consumers’ perspectives on online food delivery services. Consumers’ social media comments and tweets (Instagram and Twitter) related to online food delivery services between 2020 and 2021 were collected using a text mining approach. The data were analyzed using topic modeling with Latent Dirichlet Allocation implemented with Python. The results of this study found several themes from the topics conducted with the Latent Dirichlet Allocation model, which are Price-Saving Benefit, Time-Saving Benefit, and Trustworthiness. This study discovered that regarding usage of online food delivery services, the perception of price and e-service quality dimensions overweight the concerns regarding the effect of COVID-19 like food quality and safety risk. Insights from this study will be helpful for the evaluation of service quality and further research in the food delivery industry."

"Dewasa ini, layanan online food delivery telah menjadi layanan yang masif digunakan oleh masyarakat Indonesia. Hal ini dikarenakan tingginya penterasi internet dan meningkatknya pola konsumsi internet. Penelitian ini bertujuan untuk mengetahui atribut-atribut dari aplikasi layanan online food delivery yang terdiri dari faktor convenience, design, trustworthiness, price dan various of food choices yang berpengaruh ke perceived value, attitude serta intention to continuously use pada aplikasi layanan online food delivery. Selain itu, penelitian ini juga melihat apakah terdapat perbedaan perilaku dan persepsi antara kelompok single-person household dan multi-person household di Indonesia. Penelitian ini mengunakan analisis structural equation modelling (SEM) dari 1425 sampel responden yang diambil dengan metode purposive sampling. Hasil dari penelitian ini mengungkapkan bahwa semua atribut dari aplikasi layanan online food delivery menentukan perceived value dari konsumen, namun tidak halnya dengan atribut design. Selanjutnya, perceived value secara positif mempengaruhi attitude dan attitude juga mempengaruhi intention to continuously use. Di lain hal, perceived value tidak memberikan pengaruh yang signifikan ke intention continuously use secara langsung. Saran yang dapat digunakan dari hasil penelitian ini akan dibahas lebih lanjut.

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Nowadays, online food delivery service has become a common service that used in Indonesia. This is due to the high level of internet penetration and increasing internet consumption. This study aims to determine the attributes of the online food delivery service which consists of: convenience, design, trustworthiness, price dan various of food choices which influence perceived value, attitude and intention to continuously use towards online food delivery service. In addition, this study also looked at whether there were difference perception between single-person household and multi-person household in Indonesia. This study was analyzed using structural equation modelling (SEM) from 1425 respondents from purposive sampling method.

The results of this study reveal that all attributes of the online food delivery service influence perceived value except design attribute. Furthermore, perceived value positively influence attitude and attitude also influence intention to continuously use. On the other hand, perceived value has no significant impact to intention continuously use. Recommendations from these findings will be discussed further."

"Penggunaan jasa Online Food Delivery (OFD) dapat menyebabkan berlebihnya asupan zat gizi terutama energi dan protein. Tujuan penelitian yaitu diketahuinya hubungan penggunaan jasa OFD terhadap asupan energi dan protein disertai stratifikasi variabel jenis kelamin, uang saku, jenis tempat tinggal, serta aktivitas fisik. Disain penelitian yang digunakan adalah cross sectional dengan jumlah responden terlibat 134 mahasiswa nonkesehatan. Data diambil dari pengisian kuesioner mandiri dan wawancara daring. Data kemudian dianalisis univariat dan bivariat (chi-square). Diketahui adanya hubungan frekuensi penggunaan jasa OFD dengan asupan energi (p-value = 0,001) dan protein (p-value = 0,004). Setelah distratifikasi, ditemukan hubungan antara durasi loyalitas konsumen pengguna jasa OFD dengan asupan energi hanya pada kelompok yang tinggal di rumah orang tua (p-value = 0,042) dan aktivitas fisik kurang (p-value = 0,043), serta terhadap protein hanya pada kelompok aktivitas fisik kurang (p-value = 0,043). Akan tetapi, tidak ada hubungan preferensi makanan dengan asupan energi (p-value = 0,811) dan asupan protein (p-value = 0,894). Peneliti menyarankan perlu adanya penelitian lebih lanjut mengenai penggunaan jasa OFD di luar masa pandemi dan diharapkan adanya peningkatan kesadaran terkait pesan gizi seimbang saat menggunakan jasa OFD, sehingga mahasiswa dapat menghindari risiko asupan energi dan protein berlebih.

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The use of Online Food Delivery (OFD) services can cause an excessive intake of nutrients, especially energy and protein. The purpose of this research is to know the relationship between the use of OFD services on energy and protein intake accompanied by stratification of variables such as sex, pocket money, type of residence, and physical activity. The research design used was cross-sectional, with the number of respondents involved 134 non-health students. Data is taken from filling out independent questionnaires and online interviews. Data were then analyzed univariate and bivariate (chi-square). It is known that there is a correlation between the frequency of use of OFD services with energy intake (p-value = 0.001) and protein (p-value = 0.004). After stratification, a relationship was found between the duration of consumer loyalty of OFD service users with energy intake only in the group who lived at the parents' house (p-value = 0.042) and lack of physical activity (p-value = 0.043), and to protein, only in the group less physical activity (p-value = 0.043). However, there is no relationship between food preferences and energy intake (p-value = 0.811) and protein intake (p-value = 0.894). The researcher suggests that further research is needed regarding the use of OFD services outside the pandemic period, and it is hoped that there will be an increase in awareness regarding balanced nutrition messages when using OFD services so that students can avoid the risk of excessive energy and protein intake."