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"ABSTRAKABSTRAK Persaingan di antara kota-kota dunia dalam merebut sumberdaya semakin sengit dan kompetitif. Untuk menjadi pemenang dalam persaingan tersebut maka suatu kota memerlukan suatu identitas yang unik dan city image yang baik. Selain itu, media sosial sebagai suatu medium yang kini tengah tumbuh, menjadi alat yang efektif untuk bagi pengelola city brand untuk melancarkan kegiatan komunikasi Penelitian ini bertujuan untuk memahami identitas brand kota yang dibangun kota Bogor di media sosial dan juga strategi pengkomunikasian brand kota yang dilakukan oleh pemerintah kota melalui media sosial agar tujuan dari kegiatan komunikasi menjadi efektif dan efisien.. Penelitian ini menggunakan metode kualitatif dimana pengumpulan data dilakukan melalui wawancara mendalam dan diperkuat dengan pengamatan lapangan, dan kemudian dianalisis menggunakan analisis tematik. Hasil penelitian menunjukkan bahwa Kota Bogor memiliki identitas yang khas sehingga membedakan dengan kota-kota lainnya di dunia. Selain itu, kota Bogor menggunakan pendekatan aktif dan pasif mengkomunikasikan brand kota kepada target audiens. Selain itu strategi co-creation antara pihak pemerintah dan masyarakat menjadi kunci keberhasilan kegiatan pengkomunikasian brand kota. Katakunci : media sosial, identitas brand, brand kota, co-creation

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ABSTRACTCompetition among the world 39 s cities in seizing resources is becoming more fierce and competitive. To be a winner in the competition then a city needs a unique identity and a good city image. In addition, social media as a medium that is now growing, become an effective tool for the city brand managers to launch communication activities. This study aims to understand the place brand identity of Bogor in social media and also the city brand communication strategy undertaken by the city government through social media so that the purpose of communication activities to be effective and efficient. This research uses qualitative methods where data collection is done through in depth interviews and reinforced with field observations, and then analyzed using thematic analysis. The results showed that the city of Bogor has a distinctive identity that distinguishes it from other cities in the world. In addition, Bogor uses an active and passive approach to communicate the city brand to the target audience. In addition, the co creation strategy between the government and the community becomes the key to the success of city brand communication activities. Keyword social media, brand identity, city brand communication, co creation "

"Penelitian ini membahas konsep city branding dan citra kota. Kedua konsep tersebut dikaitkan dengan penggunaan media sosial, khususnya twitter. Penelitian ini adalah penelitian kuantitatif dengan desain eksplanatif. Responden adalah 118 mahasiswa yang ditarik secara acak sederhana pada populasi mahasiswa aktif Humas FIKOM UNPAD tahun 2011-2012.Metode analisis data dengan analisis data statistik deskriptif dan analisis regresi linier untuk membuktikan hipotesa penelitian. Untuk mencari faktor apa saja yang mempengaruhi pembentukan citra kota digunakan analisis faktor. Hasil penelitian menunjukkan pengaruh yang positif dan signifikan dari variabel yang diuji, yang tergolong dalam dua kategori; agen formal dan agen informal, dalam membentuk citra kota.

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This study discusses the concept of city branding and image of the city. Both of these concepts associated with the use of social media, especially twitter. This research is a quantitative research, with an explanatory design. Respondents were 118 students drawn randomly on active student population PR FIKOM UNPAD 2011-2012.Methods of data analysis are data analysis descriptive statistics and linear regression analysis to prove the research hypothesis. To search for factors that affect the formation of city image used factor analysis. The results showed a positive and significant influence of variables tested, are classified in two categories; formal and informal agents, in forming the city's image."

"Pada era digital saat ini, media sosial termasuk Instagram dianggap berpengaruh dalam city branding dan telah menjadi bagian dari keseluruhan strategi pemasaran. Dalam pemasaran media sosial, storytelling menjadi salah satu teknik komunikasi yang digunakan untuk menjelaskan identitas dan cerita unik yang dimiliki oleh brand. Sebagai sebuah city brand resmi dari Jakarta, Plus Jakarta memiliki akun Instagram dengan pengikut yang cukup banyak dan aktif melakukan publikasi yang konsisten dalam bentuk ragam konten mengenai kolaborasi di kota Jakarta. Studi ini berusaha untuk menganalisis bagaimana storytelling digunakan melalui Instagram untuk mengomunikasikan Plus Jakarta kepada audiensnya. Metode yang digunakan dalam studi ini adalah analisis konten kualitatif terhadap dua unggahan konten video akun Instagram @plusjakarta yang memiliki tema “Pemuda Berdaya” karena keduanya menceritakan Jakarta dari perspektif anak muda dan diunggah pada awal kemunculan Plus Jakarta. Adapun pisau analisis yang digunakan adalah empat elemen storytelling (pesan, konflik, karakter, plot) dan enam komponen city brand (presence, place, potential, pulse, people, prerequisites). Hasil penelitian menunjukkan bahwa kedua konten memenuhi keempat elemen storytelling serta menampilkan hampir semua komponen city brand kecuali presence. Dengan demikian, penggunaan storytelling sebagai cara untuk memasarkan Plus Jakarta melalui media sosial dapat dikatakan sudah dilaksanakan dengan baik.

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In the digital era, social media, including Instagram, is considered influential in city branding and has become a part of the overall marketing strategy. In social media marketing, storytelling is a communication technique used to explain a brand's unique identity and story. As an official city brand from Jakarta, Plus Jakarta has an Instagram account with a lot of followers and consistently uploads various content regarding collaborations in the city of Jakarta. This study seeks to analyze how storytelling is used via Instagram to communicate Plus Jakarta to the audience. The method used in this study is qualitative content analysis of two videos from the Instagram account @plusjakarta with the theme “Pemuda Berdaya" because they tell about Jakarta from the perspective of young people and were uploaded at the beginning of Plus Jakarta. The analysis tools used are four storytelling elements (message, conflict, character, plot) and six city brand components (presence, place, potential, pulse, people, prerequisites). The research results show that both contents fulfill the four storytelling elements and display almost all city brand components except presence. Thus, the use of storytelling as a way to market Plus Jakarta through social media can be said to have been implemented well."

"Media sosial menjadi salah media yang sering digunakan oleh perusahaan dalam aktivitas komunikasi pemasarannya saat ini. Sebagai media komunikasi yang terkenal, penyedia layanan transportasi udara juga menggunakan media sosial untuk mempengaruhi respon pelanggan sehingga perusahaan mendapatkan kinerja yang diinginkan. Industri penerbangan Indonesia menunjukkan kinerja yang positif. Kondisi ini merupakan peluang besar bagi para penyedia jasa trasnportas udara di masa depan. Penyedia layanan transportasi udara perlu berusaha untuk memanfaatkan peluang melalui kegiatan komunikasi pemasaran yang unggul. Penelitian ini bertujuan untuk mengetahui pengaruh komunikasi pemasaran melalui media sosial terhadap respon pelanggan melalui ekuitas merek sebagai peran mediasi. Respon pelanggan dalam penelitian ini terkait dengan electronic word-of mouth EWOM dan repurchase intention. Kerangka model dalam penelitian ini dilakukan dengan menggunakan metode Structural Equation Model SEM dengan ukuran sampel sebanyak 217 responden, yang memiliki pengalaman menggunakan Air Asia Indonesia. Hasil penelitian ini menunjukkan bahwa aktivitas komunikasi pemasaran melalui media sosial dapat mempengaruhi respon pelanggan melalui adanya mediasi brand equity. Elemen brand image memiliki kontribusi yang lebih besar dibandingkan brand awareness. Di samping itu, elemen interaksi dan kebaruan informasi menjadi elemen yang paling penting dalam komunikasi pemasaran melalui media sosial.

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Recently, social media become one of the media that is often used by companies in marketing communication activities. As a well known communication medium, air transport service providers also use social media to influence customer responses so that companies get the desired performance. The Indonesian aviation industry is showing a positive performance. This condition is a great opportunity for air transport service providers in the future. Air transport service providers should strive to capitalize those opportunities through superior marketing communications activities. This study aims to determine the effect of marketing communication through social media to customer response through brand equity as a mediation role. The customer response in this study is related to electronic word of mouth EWOM and repurchase intention. The model framework in this research was done by using Structural Equation Model SEM method with sample size as much as 217 respondents, who have experience using Air Asia Indonesia. The results of this study indicates that marketing communications activities through social media can affect customer response through the mediation of brand equity. Brand image elements have a greater contribution than brand awareness on influencing customer responses. In addition, the element of information interaction and trendiness becomes the most important element in marketing communication through social media."

"[ ABSTRAKSituasi global yang semakin kompetitif menyebabkan City branding saat ini semakin diperlukan. Penggunaan strategi city branding mengalami perkembangan dari hanya berbasis pencitraan dan komunikasi satu arah, menuju pengelolaan merek melalui relationship management yang berasal dari perspektif Ilmu Public Relations (PR). Selanjutnya, perkembangan teknologi menyebabkan pembangunan dan pembinaan hubungan tidak hanya dapat dilakukan melalui komunikasi secara langsung, namun juga melalui media sosial. Relationship management pada ranah media sosial merupakan bagian dari praktik kerja baru seorang PR professional. Pembahasan tentang strategi branding untuk destinasi wisata di media sosial pada tulisan ini dimulai dengan menganalisa penggunaan media sosial oleh Dinas Pariwisata dan Kebudayaan Jakarta. Dengan menganalisa konten pada periode Oktober s.d 10 Desember 2014, akan digali informasi mengenai cara penggunaan media sosial oleh Dinas Pariwsata dan Kebudayaan DKI Jakartadan efektifitasnya dalam membangun hubungan dan interaksi dengan publik. Hasil analisa konten pada platform media sosial pariwisata Jakarta menunjukkan, konten cenderung mengarah pada promosi menjelang diselenggarakannya acara-acara di Jakarta seperti pameran, acara olahraga, dan hiburan. Topik yang berhubungan dengan kebudayaan dan sejarah tidak terlalu menonjol. Penggunaan media sosial tidak banyak memicu partisipasi publik. Dari analisa ini, pada bagian akhir tulisan, penulis merumuskan strategi branding melalui relationship management untuk memperkuat branding destinasi wisata Kota Jakarta.

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ABSTRACTGlobal high competitive situation makes city branding is increasingly needed. The use of city branding strategies have evolved from images based strategy and one-way communication, towards relationship management from the perspective of Public Relations (PR) diciplines. Furthermore, the development of technology led to the relationships management not only can be done through face-to-face communication, but also through social media. Relationship management in social media is a part of the new PR practices. This paper is aimed to provide an alternative approach to Jakarta's destination branding through relationship management strategy in social media. The discussion in this text will be begin by analyzing social media content which is managed by the Jakarta Department of Tourism and Culture, as government communication platform to increase Jakarta tourism publicity. This analysis was conducted to determine how the uses of social media effectiveness for publications. The content analysis will be the basis of the argument whether relationship management in social media can be developed. The analysis carried out during the period October to 10 December 2014. By using observation and literature studies as the methodology of data collection, the authors construct an argument about an alternative solutions for branding Jakarta tourism through relationship management approach. The results of the content analysis on Jakarta tourism social media platform, shows that government still tend to use one-way communication strategy. Their social media are dominated by event publication. Topics related to culture and history, which is has strong relations with the Jakarta tourism vision, is not too obtrusive. The use of social media is not a lot of trigger public participation. From this analysis, at the end of the article, the authors formulate branding strategy through relationship management in social media in order to strengthen tourism destination branding of Jakarta City., Global high competitive situation makes city branding is increasingly needed. The use of city branding strategies have evolved from images based strategy and one-way communication, towards relationship management from the perspective of Public Relations (PR) diciplines. Furthermore, the development of technology led to the relationships management not only can be done through face-to-face communication, but also through social media. Relationship management in social media is a part of the new PR practices. This paper is aimed to provide an alternative approach to Jakarta's destination branding through relationship management strategy in social media. The discussion in this text will be begin by analyzing social media content which is managed by the Jakarta Department of Tourism and Culture, as government communication platform to increase Jakarta tourism publicity. This analysis was conducted to determine how the uses of social media effectiveness for publications. The content analysis will be the basis of the argument whether relationship management in social media can be developed. The analysis carried out during the period October to 10 December 2014. By using observation and literature studies as the methodology of data collection, the authors construct an argument about an alternative solutions for branding Jakarta tourism through relationship management approach. The results of the content analysis on Jakarta tourism social media platform, shows that government still tend to use one-way communication strategy. Their social media are dominated by event publication. Topics related to culture and history, which is has strong relations with the Jakarta tourism vision, is not too obtrusive. The use of social media is not a lot of trigger public participation. From this analysis, at the end of the article, the authors formulate branding strategy through relationship management in social media in order to strengthen tourism destination branding of Jakarta City.]"