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"This report has been prepared to analyze the foreign method strategies and processes of Domino’s Pizza operating India and Germany. Theoretical frameworks have been applied to evaluate the company’s foreign operation methods in both countries as well as the daily operations of Domino’s franchises. This strategic analysis reveals two foreign operation methods that Domino’s Pizza is currently using in India and Germany which are franchising and joint venture. The strategic analysis allows a better understanding of the business environment and the external market challenges. This report evaluates how Domino’s has been able to position itself as a leader in its market segment and examines the influence of market entry strategy on the performance of Domino’s Pizza in India and Germany.Finally, after identifying the areas for improvement in the company’s current development and performance of these foreign operation methods, the report proposes recommendations that may be implemented to increase operational efficiency, maximize financial performance and returns as well as to increase sustainable long-term value for all stakeholders.

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Laporan ini telah disiapkan untuk menganalisis strategi metode operasi internasional dan proses Domino's Pizza di India dan Jerman. Kerangka kerja teoritis telah diterapkan untuk mengevaluasi metode operasi asing perusahaan dalam analisis strategis ini mengungkapkan dua metode operasi asing yang saat ini digunakan Domino's Pizza di India dan Jerman. Analisis strategis ini mengungkapkan dua metode operasi asing yang saat ini digunakan Domino's Pizza di India dan Jerman yaitu franchising dan joint venture. Analisis strategis memungkinkan pemahaman yang lebih baik tentang lingkungan bisnis dan tantangan pasar eksternal. Laporan ini mengevaluasi bagaimana Domino telah mampu memposisikan dirinya sebagai pemimpin di segmen pasarnya dan meneliti pengaruh strategi masuk pasar terhadap kinerja Domino's Pizza di India dan Jerman.

Setelah mengidentifikasi area untuk perbaikan dalam pengembangan dan kinerja perusahaan dalam segi metode operasi internasional, laporan ini juga mengusulkan rekomendasi yang dapat dilaksanakan untuk meningkatkan efisiensi operasional, memaksimalkan kinerja keuangan serta meningkatkan nilai perusahaan bagi semua pemangku kepentingan."

"ABSTRAKJunk food is unhealthy and poor in nutrient quality, and may result in weight gain, obesity, and coronary heart disease, if consumed regularly. The prevalence of overweight in adolescents is 5 hingga 10% higher in urban areas. Adolescents undergo lifestyle changes, including in food consumption behavior. This study aimed to determine relation between junk food consumption patterns and overweight in adolescents. This study was conducted based on a cross sectional design. A total of 137 high school students in Jambi City were involved in this study. Patterns of junk food consumption were assessed using food frequency questionnaires that examined the eating habits of study subjects. The variables were sex, maternal education, parents occupation, and family socio economic level. Analysis was conducted using the chisquare test and multiple logistic regression. Nutritional status was measured using body mass index forage with WHO Antro software. The results of this study indicated a 23.4% prevalence of overweight in adolescents. After controlling for maternal education, father occupation, instant noodle eating habits, and tea, coffee and cookies consumption, final model showed that consumption of pizza and hamburgers among adolescents was the dominant determinant for overweight (OR = 3.55). Consumption of pizza and hamburger was related to overweight among adolescents in Jambi City."

"ABSTRAKTesis ini membahas mengenai hubungan antara kualitas jasa dankepuasan pelanggan dilhat dari sudut pandang pelanggan. Adapun faktor – faktoryang digunakan untuk mengukur hal tersebut ada lima faktor yaitu, core service,human element of service delivery, systematization of service delivery, tangiblesof service dan social responsibility. Penelitian ini adalah penelitian kuantitatifdengan desain riset deskriptif. Hasil dari penelitian ini adalah kualitas jasa dankepuasan pelanggan mempunyai korelasi yang sangat kuat walaupun keduaelemen tersebut merupakan dua hal yang berbeda. Hasil penelitian menyarankanbahwa pihak manajemen restoran sebaiknya selalu menjaga kualitas pelayanan,karena hal ini akan berpengaruh terhadap kepuasan pelanggan.

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ABSTRACTThis research discuss regarding relationship between service quality andcustomer satisfaction from the customer point of view. The factors that are used tomeasure these five factors are core service, human element of service delivery,systematization of service delivery, tangibles of service and social responsibility.This research is descriptive quantitative research design. Results of this study isthe service quality and customer satisfaction have a very strong correlationalthough both elements are two different construct. The results suggest that themanagement of the restaurant should always maintain the quality of service, asthis will affect customer satisfaction."

"Perusahaan yang baik adalah perusahaan yang mampu mewujudkan kepuasan konsumen. Kepuasan konsumen diwujudkan dengan mengoptimalkan sistem layanan. Dimensi kualiatas layanan menjadi tolak ukur kepuasan konsumen. Penelitian ini menggunakan pendekatan kuantitatif dan jenis penelitian adalah deskriptif yang merupakan penelitian survey dengan menggunakan kuesioner. Penentuan sampel menggunakan non-probability purposive sampling. Hasil Penelitian menunjukan bahwa kinerja dan kepentingan setiap atribut kepuasan konsumen berada di 4 kuadran berbeda, dimana tiap kuadran membutuhkan penanganan masing-masing untuk mewujudkan kepuasan konsumen.

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A good company is a company that is able to realize customer satisfaction. Customer satisfaction is realized by optimizing service system. Dimensions of service quality as a benchmark of customer satisfaction. This study uses a quantitative approach and the type of research is descriptive which is survey reseach using questionnaires. This research using nonprobability purposive sampling. Result showed that performance and the importance of each of the attributes of customer satisfaction is in 4 different quadrants, with each quadrant requires handling of each to achieve customer satisfaction."

"Buku ini merupakan terjemahan dari novel karya Maxim Gorki yang diterjemahkan dalam bahasa Inggris oleh Gertrude M. Foakes"

"ABSTRAKSetiap perusahaan memiliki isu tersendiri, baik positif maupun negatif. Isu mempengaruhi citra perusahaan. Isu yang negatif apabila tidak segera diredam dapat berkembang menjadi suatu krisis. Pada awal September 2016, PT Sarimelati Kencana, yang mengelola Pizza Hut, Pizza Hut Delivery, dan The Kitchen by Pizza Hut, diterpa isu penggunaan bahan kedaluwarsa. Isu muncul melalui investigasi yang dilakukan oleh Tempo dan BBC Indonesia, yang kemudian mempublikasikan hasil investigasinya lewat majalah dan artikel online. Seketika setelah itu, media massa lainnya pun turut ramai membicarakan isu tersebut. Melalui makalah ini akan dibahas kronologi kemunculan isu serta strategi manajemen isu yang digunakan oleh PT Sarimelati Kencana. Ditemukan bahwa perusahaan lebih banyak menggunakan strategi media relations dalam manajemen isu terkait. Dari mulai press release hingga kunjungan media. Melalui strategi media relations diharapkan terjalin hubungan yang baik dengan rekan media sehingga tidak ada lagi pemberitaan yang dapat menurunkan citra perusahaan.

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ABSTRACTEvery companies have its own issues, whether it is positive or negative issues. Issues can affect the company rsquo s image. If a negative issue is not being immediately stopped, it could become a crisis. In the early September 2016, PT Sarimelati Kencana, which runs Pizza Hut, Pizza Hut Delivery, and The Kitchen by Pizza Hut, was exposed to the issue of using expired ingredients. The issue arose from an investigation initiated by Tempo and BBC Indonesia, which then published the results of the investigation through magazine and online article. Momentarily after that, other mass media were talking about the issue. This paper will discuss in chronologically the emergence of the issue and the strategies to manage the issue used by PT Sarimelati Kencana. It was found that the company used more media relations strategy in dealing with the issue. As the media relations strategy is used, the company hopes to build a better relationship with the media, so there will be no more negative news that could lower the company rsquo s image. "

"ABSTRAKKrisis merupakan kejadian yang tidak diharapkan yang dapat menjadi titik penentuan perusahaan untuk menjadi lebih baik atau lebih buruk. Ada banyak perusahaan yang gagal menangani krisis, namun ada pula yang berhasil, salah satunya Pizza Hut Indonesia dalam kasus dugaan penggunaan bahan makanan kedaluwarsa. Penelitian ini bertujuan mengetahui respons krisis yang dilakukan Pizza Hut Indonesia sehingga dapat menjadi referensi dalam penanganan krisis serupa. Konsep yang digunakan untuk menganalisis respons krisis perusahan tersebut adalah konsep dan strategi respons krisis rumusan Coombs. Hasil penelitian menunjukkan bahwa konsep tersebuttidak digunakan sepenuhnya namun krisis berhasil ditangani karena perusahaan telah memiliki reputasi yang baik sebelumnya.

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ABSTRACTCrisis is an unexpected event that can be corporate turning point to become better or worse. There are many failed examples of crisis handling but so are the succeed ones. One of the succeed ones is Pizza Hut Indonesia in handling allegation of using expired ingredients. This research purpose is to find the crisis response of Pizza Hut Indonesia in order to become a reference for others in handling similar crisis. The concept that used in this research is the concept and strategy of crisis respons developed by Coombs. Research finding shows that the concept was being used entirely but the crisis could successly handled because of corporate rsquo s good reputation before the crisis happened. "