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"Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development. "

"This book, written by members of the core faculty responsible for European courses on Medical Response to Major Incidents (MRMI), is a practical guide for all medical staff on how to respond to a wide range of disaster scenarios. The entire spectrum of knowledge is covered, from command and coordination through to the management of individual casualties. Central importance is attached to the key component of decision making by explaining what needs to be done for patients in particular situations and the required order and timing of treatment measures. Simplified methods receive due attention, as it is often necessary for medical staff to administer primary treatment outside of their own specialty. This book will prove an invaluable aid to all who may be involved in the response to major accidents and disasters, including medical and nursing students, ambulance crew, and military personnel as well as medical specialists."

"This book offers innovative tips and tried-and-tested best practice to enable library and knowledge workers to take control of professional development regardless of the budget and time available to them. Continuing professional development (CPD) is a key component of a successful and satisfying career. Part of the Practical Tips for Library and Information Professionals series, this book offer a wide range of ideas and methods for all library and information professionals to manage the development of those who work for and with them."