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"Abstract. This research examines the implications of brand community of Honda Vario Club toward the words ofmouth of Honda Vario. This research aimed to study the effect of brand community on the words of mouth in HondaVario Club, and the dimensions of brand community which significantly influence the words of mouth in Honda VarioClub. The data of this quantitative research were collected through questionnaires filled out by members of HondaVario Club. The result shows that the brand community significantly influences the words of mouth in Honda VarioClub. In addition, the customer-company relationships and customer-brand relationships also significantly influencethe words of mouth."

"Abstract. This research studies the influence of gift remuneration to the services quality of The State ExchequerService Office (KPPN) Jakarta I. Remuneration represents one part of the bureaucracy reform programs. KPPNrepresents the sample office specified by the Department of Finance to administer public service reform programs.The research uses quantitative approach and the method of survey. The result of the research indicates that theremuneration can give motivation to the officers to increase their performance. The achievement is marked by thegood performance service (service excellent). The program of remuneration run by the Department of Financecan be operated at direct interconnection with other governmental institutions, especially with the public service. "

"PT Bank Mandiri, Tbk. as the biggest state-owned bank in Indonesia must perform changes and its employees must continuously adapt to its environment in order to exist in its endeavour to be the best in the banking world. This quantitative research uses samples taken randomly from the population of the entire employees of Bank Mandiri central office located in Jakarta. The analysis of the data uses the regression design to perceive the influence of five disciplines of learning organization?i.e. personal mastery, shared vision, mental model, system thinking, and team learning?toward the competence improvement of Mandiri Bank Central Office`s employees in Jakarta, signified by motives, traits, self concept, knowledge, and skill. The result of the research shows that learning organization has a strong relation and a significant influence toward the competence improvement of the employees at Mandiri Bank Central Office in Jakarta."

"This study aimed to formulate strategies that need to be done to improve the environmental performance of the airport. The research uses survey methods to acquire data about the factors that affect the environmental performance improvement strategies in Angkasa Pura I airport. The data are analyzed by using regression analysis techniques, needs analysis, and prospective analysis. The results of the analysis show that: (1) respondents who are concerned about environmental performance within the company reached an average of 4.12 (care) and within the environment outside the company reached an average of 4.07 (care); (2) the needs of stakeholders for environmental quality inside and outside the company are: the improvement of airport performance; efficient, distinct, precise, and customer-ease-oriented services; improvement of airport officials? professionalism; socialization of clear and firm rules and legal enforcement for the employees and customers; development of airport facilities and its supporting access; and (3) the key successes underlying the improvement of airport performance within and outside company in the future are leadership, cleanliness, caring, modesty, and service-oriented attitude."

"Abstract. This research aimed to study the in uence of the values of quick ratio, debt ratio, return-on-assets,inventory turnover, and assets turnover toward the net pro t before tax in the food and beverage industries inJakarta Stock Exchange in the year 2002-2006. The approach used is qualitative approach with double regression.The result shows that the variables of quick ratio, inventory turnover, assets turnover, return-on-assets signi cantlyin uence the pro t before tax. The use of  nancial ratio is proved to be bene cial for pro t management."

"Abstract. The role of lecturers, as a professional force appointed legally in Higher Education, has three majorfunctions, i.e. education, research, and contribution to society—known as Tridharma Perguruan Tinggi (TheThree Principles of Higher Education). Considering the importance of the lecturers’ position, role, and functionas educational force in higher education, we need to be consistent in implementing Tridharma Perguruan Tinggiin order to achieve the goal of improving the quality of our human resources. The research aims to examine theinfluence of competence, motivation, and leadership toward the effectiveness of the implementation of TridharmaPerguruan Tinggi by the lecturers in Mulawarman University. The result of the research shows that competence,motivation, and leadership are strongly and significantly related to the implementation of Tridharma PerguruanTinggi by Mulawarman University’s lecturers."

"Abstract. Competitions amongst International Schools recently become a major concern of School management.The numbers of opening International schools in Jakarta provide a large opportunity of labor market especiallythose interested in working for a school. Hiring and retaining competent employees are not jobs; schoolmanagement need to generate an attractive package to attract qualified employees. This research focuses onthe job satisfaction from two different perspectives i.e. compensation and organizational climate. This researchanalyzes the correlation between compensation and organizational climate as factors that provide employee’s jobsatisfaction at British International School. Descriptive method is used to explore the correlations and identifythe attribution of each factor that affects employee’s job satisfactions. The research indicates that compensationand organizational climate strongly affect the job satisfactions."

"Abstract. The aim of the research is to analyze how the service quality can affect customer’s satisfactionin shaping costumer’s loyalty. The research is quantitative and uses non-probability purposive samplingtechnique. The instrument of the research uses questionnaires which were analyzed with Structural EquationModeling. The result of the research shows that the five dimensions, i.e. physical evidence, empathy, reliability,quickness, and guaranty positively affect the service quality. The other results show that customer’s satisfactionis a preceding factor of customer’s loyalty. The direct effect of service quality on customer’s loyalty does notsustain the research, since the researcher did not find any significant direct relation between service qualityand customer’s loyalty."

"Abstract. This research examines the behavior of stock returns and trading volumes around the ex-dates of rightsissue offerings by firms listed in Jakarta Stock Exchange (now is known as Indonesia Stock Exchange, after themerger with Surabaya Stock Exchange) in the period of 2002-2007. This research describes the effect of warrantsissue which is combined with some rights issue. The methods of research used are event study, to examine thebehavior of abnormal returns and trading volumes around the ex-dates of rights issue; and regression, to helpdiscriminate among various hypotheses and identify factors that explain the abnormal stock returns associatedwith rights issue. The results are categorized in three sample groups: (1) a group of firms issuing rights withwarrant, (2) a group of firms issuing rights without warrants, and (3) a group of firms issuing rights in between2001-2006. Abnormal returns in this research are associated negatively with the amount of capital raise relativeto existing capital, and positively with the stock returns variance and the offer price as a fraction of firm?s stockprice."

"Abstract. The aim of the research is to conduct an initial evaluation on the physical and institutional aspectsof the destination development program of Muaro Jambi temples. The research uses quantitative approach byreferring to the concept of tourism destination quality, of tourism organizational competence, and institutionalcompetence indicator. The result of the research shows that Muaro Jambi temples have not been sustainedby the availability of adequate amenitas amenity and transportation, even though they have great historical,geological, and agricultural attractiveness. Institutionally, the program becomes the responsibility of tourismorganizations in the level of central, provincial, and regency governments with vertical relation mechanismand coordination. However, the condition of tourism-supporting private sectors and the quality of humanresources have become challenges for the government to accomplish the vision of Muaro Jambi temples as aworld’s tourism destination based on historical site and the center of Buddhism culture in Asia. "