Hasil Pencarian  ::  Simpan CSV :: Kembali

"One out of four people in the world is a Moslem, and Indonesia ranks first on the biggest Moslempopulation in the world. Hundreds of thousands of people go to Makkah each year to make Hajj(pilgrimage). Hajj and Umrah travel agencies as providers of Hajj and Umrah packages are becomingimportant in Indonesia, as their number is about two hundred agencies. However, therehas been little discussion about Hajj and Umrah, especially on Hajj and Umrah travel agencies.The purpose of this paper is to identify the relationships of post-purchase perceived-value to relationshipquality, which consists of satisfaction, commitment, and trust, on Hajj and Umrah travelagencies. This study finds that the post-purchase perceived-value significantly affects satisfactionand trust but does not affect commitment. Moreover, satisfaction significantly affects trust andcommitment, while trust does not affect commitment."

"ABSTRAKMeningkatnya minat masyarakat untuk berbelanja online serta ketatnya persaingan usaha pada industry e-commerce mendorong pelaku usaha untuk dapat bersaing dalam membangun hubungan jangka panjang serta loyalitas dengan pelanggan mereka. Penelitian kuantitatif ini bertujuan untuk melihat pengaruh dari website quality terhadap online loyalty yang dimediasi oleh perceived velue of consumer/seller relationship dan dimoderasi oleh online shopping experience. Pengambilan sampel penelitian sebanyak 179 sampel dan melakukan analisis pengolahan data menggunakan Partial Least Square PLS . Hasil penelitian ini menunjukkan bahwa website quality pada situs Zalora Indonesia yang diukur melalui tiga dimensi, yaitu information quality, system quality dan e-service quality memiliki pengaruh positif yang signifikan terhadap perceived value of consumer/seler relationship; perceived value of consumer/seler relationship memiliki pengaruh positif yang signifikan terhadap online loyalty dan online shopping experience tidak memoderasi hubungan antara website quality pada situs Zalora Indonesia dengan perceived value of consumer/seller relationship.

---

ABSTRACTThe increased public interest in online shopping and higher competition in the e commerce industry has encouraged companies to compete in building long term relationships and loyalty with their customers. The purpose of this quantitative research is to investigate the effect of website quality on online loyalty mediated by perceived value of consumer seller relationship and moderated by online shopping experience. This study collected data from 179 samples and the data is analyzed using partial Least Square PLS method. The results of this study demonstrate that the quality of Zalora Indonesia Online Shopping Website, which is measured by three dimensions, namely information quality, system quality and e service quality, has a significant positive effect on the perceived value of consumer seller relationship perceived value of consumer seller relationship has a significant positive effect on online loyalty and online shopping experience does not exert a moderating effect on the relationship between Zalora Indonesia website quality and the perceived value of consumer seller relationship."

"skripsi ini menggambarkan dari sebuah hubungan antara 4 variabel yaitu perceived quality, price fairness, perceived value, dan juga satisfaction kepada 2 variabel dependen yaitu revisit intention dan juga word of mouth intention. Objek yang dituju adalah coffee shop atau kedai kopi yang ada di Indonesia.

---

This research is made to know about the variables that is going to affect the revisit intention and also the WOM intention towards Indonesian coffee shop as geographically.The variables are perceived quality, perceived value, price fairness, and also satisfaction. This research used the quantitative method by using survey with samples of data collection method with qualification of ever visited Indonesian coffee shop within the last 1 year"

"Most areas in Indonesia are prone to natural disasters. Learning the lessons from the Aceh Tsunami in 2004, areas with high risks of natural disasters are in the process of preparing themselves for such an unexpected event, by increasing their resilience. The objective of this studyis to shed more lights on factors affecting the resilience from two sources namely, existing literatures and the application of disaster management in four disaster-prone areas in Indonesia -Padang, Sleman, Cilacap, and Palu. To enrich our analysis, we collect data from the field tocompare the preparedness and to get insights on people?s perceptions towards the factors of resilience in those areas. We employ IDI and FGD to identify the factors of resilience and the preparedness in the areas investigated. Thereafter, a preliminary survey is conducted to identify people?s perceptions towards the

aspects of resilience in the areas.

Results from the survey conducted to 800 households in Padang and Cilacap indicates that from the social aspect, community?s value cohesiveness is one of important factor affecting their resilience towards natural disaster. In addition, since almost 85 percent of their income was spending to fulfill their daily basic needs such as foods, clothing, and housing. Therefore, when disaster occurred, they heavily relied on the help of debt or selling some of their assets, as well as used cash in hand as emergency funds. In general, respondents in all sample cities are able to re-start their economic activities as soon as two weeks after the event of disaster. In addition, the survey found that most of respondents were aware that the government has programs to educate people on the disaster mitigation."

"Indonesia sudah dilanda pandemi Covid-19 terhitung sejak pada bulan Maret 2020. Dahsyatnya dampak yang diberikan oleh pandemi sendiri akhirnya memberikan dampak terhadap beragam sektor industri di dunia dan juga di Indonesia salah satunya adalah industri penerbangan. Agar dapat mempertahankan dan meningkatkan loyalitas pelanggan yang sudah lama terbangun jauh sebelum pandemi Covid-19 melanda, pada akhirnya industri penerbangan, salah satunya adalah Citilink, melakukan beragam inovasi. Tujuan dari penelitian ini adalah menganalisis pengaruh Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, dan Brand Image terhadap Customer Loyalty penumpang maskapai penerbangan Citilink di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif melalui metode survei berdasarkan purposive sampling terhadap populasi. Jumlah responden dalam penelitian ini adalah 100 orang yang peneliti dapatkan menggunakan questionnaire. Data yang didapatkan kemudian peneliti olah menggunakan SPSS melalui analisis statistic deskriptif dan analisis regresi sederhana. Hasil dalam penelitian ini memperlihatkan bahwa hubungan yang dimiliki dalam model penelitian signifikan dan saling memiliki pengaruh antara satu dengan yang lain.

---

Indonesia has been hit by the Covid-19 pandemic since March 2020. The devastating impact of the pandemic itself has finally had an impact on various industrial sectors in the world and also in Indonesia, one of which is the aviation industry. In order to maintain and increase customer loyalty that had been built long before the Covid-19 pandemic hit, in the end the aviation industry, one of which was Citilink, made various innovations. The purpose of this study was to analyze the effect of Customer Engagement, Service Quality, Perceived Value, Customer Satisfaction, and Brand Image on Customer Loyalty of Citilink airline passengers in Jakarta. This study uses a quantitative approach through a survey method based on purposive sampling of the population. The number of respondents in this study were 100 people which the researchers obtained using a questionnaire. The data obtained were then processed using SPSS through descriptive statistical analysis and simple regression analysis. The results in this study show that the relationships in the research model are significant and mutually influence each other."

"Perkembangan Internet yang pesat mendorong industri online content service tumbuh dengan cepat. Banyak aplikasi yang menyediakan akses untuk download musik digital melalui Smartphone, Tablet, MP4 Player, atau Personal Computer. Untuk dapat berhasil dalam menjual musik digital secara online, sangatlah penting untuk mengetahui alasan kenapa pelanggan mau atau tidak mau membayar untuk musik digital online. Tujuan penelitian ini adalah menganalisa pengaruh persepsi nilai terhadap minat beli musik digital melalui iTunes Store dan menganalisa pengaruh kesadaran etis konsumen tentang pembajakan online terhadap ke dua variable tersebut. Dengan menggunakan aplikasi Lisrel sebagai pengolah data, perceived usefulness tidak terbukti memberikan pengaruh positif terhadap perceived value. Perceived of enjoyment memberikan pengaruh positif signifikan terhadap perceived value. Technicality memberikan pengaruh positif yang tidak signifikan terhadap perceived value, Perceived fee memberikan pengaruh negatif signifikan terhadap perceived value. Hasil penelitian ini membuktikan bahwa persepsi nilai memberikan pengaruh positif signifikan terhadap minat beli musik digital melalui iTunes Store dan pengaruh kesadaran etika diri konsumen yang tinggi tentang pembajakan online memberikan pengaruh positif signifikan terhadap persepsi nilai dan keinginan membeli musik digital di iTunes Store.

---

The proliferation of the internet has encouraged the growth of online content service industry. There are lots of applications that provide access to download digital music through Smartphone, Tablet, MP4 Player, or Personal Computer. In order for the music digital to succeed, it is essential to understand why consumers are willing to pay for digital music online. The purpose of this study is to analyze the influence of perceived value and purchase intention in the context of digital music through iTunes Store and analyze the influence the ethical self-efficacy for online piracy with the other two variable.

With Lisrel application to run the data, the result indicate perceived usefulness doesn’t have significant influence on perceived value, while perceived of enjoyment have significant influence on perceived value. Technicality doesn’t have significant influence on perceived value. Perceived fee have negative significant influence on perceived value. The result indicate that perceived value have significant influence on purchase intention in the context of music digital through iTunes Store and the ethical self-efficacy for online piracy have significant influence on perceived value and purchase intention."

"Workplace personal web usage (WPWU) is an employee’s activity in using internet for non-relatedtask during working hours. It is considered a counterproductive behavior when done excessivelybecause it can interrupt employee’s productivity, but it can increase creativity and eliminate boredomwhen used in a rational amount. The objective of this study was to prove whether perceivedorganizational injustice had influence on WPWU which affected work productivity. A total of 222respondents working in various industries were gathered through web-survey. By using multinomiallogistic regression analysis, this study found that high level use of internet for unrelated jobsbetween 2 to 4 hours a day was influenced by respondents’ perception of not getting fair treatmentand incentive for being good performer, which then caused them to perform very low completion oftasks. There were two contrasting views regarding this result; organizations considered it as deviantbehavior because it reduced employees’ performance whereas employees regarded it as just shortbreaks to get rid of stress. Hence, this finding suggested that companies should redesign its internetpolicies to accommodate “Work-Life Blend”; blending work and personal lives, as a consequence ofcultural shift in the era of globalization and new technologies."

"The ASEAN Open Skies agreement is included in the ASEAN Economic Community?s blueprint and will be implemented in 2015. This study is intended to assist Citilink - an Indonesian low-cost carrier airline - in measuring its level of awareness and analyzing its SWOT towards the ASEAN Open Skies Policy 2015. This descriptive study utilizes quantitative and qualitative approaches and collected data from both primary and secondary sources. Questionnaires were distributed to Citilink Staff and analyzed using IBM SPSS and SPSS Amos. The awareness level of Citilink staff towards the ASEAN Open Skies Policy turned out to be high and the knowledge factor significantly influenced the awareness level. The study identified both benefits and drawbacks to the implementation of the ASEAN Open Skies Policy; however, Citilink already holds a good position as an Indonesian low-cost carrier and must pursue an aggressive strategy to maximize opportunities so that it can compete successfully at the regional level."

"ABSTRAK Tesis ini membahas mengenai minat beli konsumen Indonesia terhadap merk mobil Malaysia yaitu Proton Penelitian ini menghubungkan antara sikap sentimen atau animosity masyarakat Indonesia kepada Malaysia sikap etnosentrisme masyarakat dan norma subjektif yang ada dihubungkan dengan minat pembelian masyarakat terhadap Proton Penelitian menggunakan metode kuantitatif melalui kuesioner dan juga studi literatur Hasil penelitian menunjukkan bahwa tidak ada hubungan langsung antara animosity dan etnosentrisme terhadap willingness to buy masyarakat

---

ABSTRACT The focus of this study is about consumer rsquo s willingness to buy towards Malaysian rsquo s car in Indonesia Proton This study connects sentiment or animosity between the attitude of Indonesian society to Malaysia ethnocentrism community attitudes and subjective norms are linked with people s willingness to buy Proton Research using quantitative methods through questionnaires and literature studies The results showed that there was no direct relationship between animosity and ethnocentrism on willingness to buy people "