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"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The real-time contact center is a practical guide to building a service infrastructure that will simultaneously exceed your customers' expectations, and build revenues. This timely book will help you: establish the business case for transforming your contact center into a real-time profit center. Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. Build profitable relationships with sales and marketing. Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. Hire, train, and motivate staff to keep your contact center at the top of its game. Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The real-time contact center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, T\the real-time contact center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that's designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry."

"This volume contains the lectures given in honor to Georg Färber as tribute to his contributions in the area of real-time and embedded systems. The chapters of many leading scientists cover a wide range of aspects, like robot or automotive vision systems or medical aspects."

"The aim of this handbook is to summarize the recent rapidly developed real-time computing technologies, from theories to applications. This handbook will benefit the readers as a full and quick technical reference with a high-level historic review of technology, detailed technical descriptions and the latest practical applications. In general, the handbook with be divided into three main parts (subjected to be modified): theory, design, and application covering different but not limited to the following topics:- Real-time operating systems- Real-time scheduling- Timing analysis- Programming languages and run-time systems- Middleware systems - Design and analysis tools- Real-time aspects of wireless sensor networks- Energy aware real-time methods"

"Kenyamanan okupan dalam sebuah ruangan dikaitkan dengan kenyamanan termal, kesehatan, dan kontrol. Maka, kenyamanan termal adalah salah satu hal yang harus dicapaikan oleh sistem pendingin yang tersedia untuk sebuah ruangan indoor. Analisis kenyaman dilakukan dalam auditorium Makara UI Art Center yang menggunakan Chiller berbasis Refrigeran Alami R290. Pemasangan sistem pendingin ini adalah pertama di Indonesia untuk lembaga akademis sebagai kontribusi Universitas Indonesia pada Green Campus Movement. Maka, relevan untuk mengetahui kondisi kenyamanan termal dalam auditorium dalam kondisi pembebanan parsial dan beban kosong. Analisis dilakukan menggunakan temperature logger real-time. Sistem HVAC tidak dapat bereaksi jika diberikan lonjakan beban panas dan kelembaban yang bersifat tiba-tiba, dan sistem memerlukan waktu sekitar 60 menit untuk mengembalikan kelembaban auditorium kembali dalam zona nyaman. Untuk kondisi auditorium penuh, suhu rata-rata adalah 21.750C, dengan kelembaban rata-rata 57.84%, untuk auditorium kosong suhu rata-rata adalah 21.80 C, dan kelembaban rata-rata sebesar 53.14%, yang berarti kategori kenyamanan untuk auditorium adalah Cool Comfort. Perbedaan suhu simulasi dan data lapangan sebesar 12.7% atau +2.630C. Kecepatan udara di atas kepala menurut simulasi adalah 0.2 hingga 0.4 m/s, dimana titik-titik yang mencapai lebih dari 0.25 m/s dapat dikatakan tidak nyaman.

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The purpose of this research is to analyze the dry-bulb temperature and humidity about thermal comfort according to SNI 03-6572-2001 standards for the Makara Art Center auditorium at the University of Indonesia using a chiller with the natural refrigerant R290. Thermal comfort is important for the well-being of occupants in the auditorium; therefore, the space must be cooled efficiently to ensure comfort. Data loggers are used to log dry-bulb temperature and humidity data in the auditorium and the results are compared to the SNI-03-6572-2001 indoor thermal comfort standards to create a conclusion of the thermal comfort inside the space. The HVAC system is not capable to detect and mitigate high humidity levels, and requires atleast 60 minutes to return the air humidity to comfortable levels. For full auditorium conditions, the average temperature is 21,750C, with an average humidity of 57.84%, for the auditorium the average temperature is 21.80C, and the average humidity is 53.14%, which means the auditorium can be put in the category of Cool Comfort. The difference in simulation temperature and field data is +12.7% or + 2.630C. The overhead air speed according to the simulation is 0.2 to 0.4 m / s, which means locations reaching more than 0.25 m/s can be considered uncomfortable."