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"Is your organization planning a large-scale change initiative? Do you know what needs to be done to manage and facilitate this process smoothly? And just as important, do you know how to alleviate the fears of those going through this process? Change can be messy, scary, and challenging. But with the right process, tools, and facilitation efforts in place, it can be a smooth and positive experience. This issue of Infoline will provide you with the process, tools, and tactics you need by walking you through the eight simple steps of a change process and ultimately will provide you with the know-how you need to become a skilled and knowledgeable change agent."

"Contents :- Preface - Foreword - Acknolwedgments - Section 1: Framing - Chapter 1: What is Change Management - Chapter 2: Assume the Position - Chapter 3: Vision: It's Got to be Real - Chapter 4: Frame the "Why?" - Chapter 5: The Change Recipe - Chapter 6: Scaling the Change - Chapter 7: Do I Need a Message? - Section 2: Leadership and Teams - Chapter 8: And Now, A Word from Our Sponsor - Chapter 9: An Army of One - Chapter 10: Are the Right People on the Team? - Chapter 11: Don't Forget the Carrot - Section 3: Design - Chapter 12: Structure Enables Change - Chapter 13: Align Your Design - Chapter 14: Four Truths of Organization Design - Section 4: Resistance - Chapter 15: The Hecklers - Chapter 16: A State of Confusion - Chapter 17: People Prefer the Predictable - Chapter 18: We're Hardwired to Resist Change - Chapter 19: Change Your Mind - Section 5: Culture - Chapter 20: It's the Culture, Stupid! - Chapter 21: Subculture Savvy - Section 6: Branding - Chapter 22: Brand with Caution - Chapter 23: Symbols Matter - Chapter 24: Combating Existing Symbols - Section 7: Communication - Chapter 25: Change Communication 101 - Chapter 26: The Big Shift - Chapter 27: Not Communicating is Communicating - Chapter 28: I Already Told Them! - Chapter 29: Be Willing to Say the Hard Things - Chapter 30: Communication Gotchas - Section 8: Momentum - Chapter 31: The Tipping Point - Chapter 32: Don't be Afraid to Engage the Masses - Chapter 33: The Psychology of Signing on - Chapter 34: Emotion: It's All in the Story - Chapter 35: Map It - Chapter 36: Stakeholders Get Weary - Section 9: Measurement - Chapter 37: If a "change" happens in the woods... - Chapter 38: PACE Yourself! - About the Authors "

"Trainers must be comfortable with managing change to be effective organizational performance partners. Use this Infoline as a primer on change management tactics and the skills needed to facilitate change. This issue includes useful tools, hands-on examples, and models for change practitioners to use. In addition to a six-phase change strategy model, you will find a list of needed implementation skills, a performance issue analysis tool, and other important advice that will smooth the way of change and reduce barriers."